MANAGED IT SERVICES PROVIDER –
WHY PARTNER WITH EPC GROUP?
- Our team of 250+ experts offers 24/7 support for more than 30 technologies
- Reduce costs by 40% while increasing reliability
- Enterprise-wide support & continuous monitoring services customized to your business
- Reduce business risk and smoothly handle surge capacity
- Flexible resource pool provides skillsets you need to control development costs
Reduce business risk by having complete IT coverage and continuous support, delivered for a predictable flat-rate fixed monthly cost!
Cloud Design and Deployment
Solution as a Service
– Empower your existing IT team to focus on innovation & strategy within your organization.
– Experience peace of mind with the confidence of knowing that your IT needs are covered.
Our Managed IT Services
EPC Group delivers Managed IT Services that leverage cloud, on-premise and hybrid deployment architecture. Our “from the trenches” expertise and unique set of services allow for monitoring, support, and management of:
- SharePoint (Both on-premises and SharePoint Online)
- Office 365 (Including Lync, SharePoint Online, Exchange, Dynamics CRM, and Project Online)
- Project Server (Both on-premises and Project Online)
- Custom Applications (.NET custom applications, legacy applications, websites, mobile applications, etc.)
- SQL Server (Including SQL Server 2012/2014 and SQL Server 2008 both on-premises and cloud-based)
- Microsoft Exchange (Both on-premises and Exchange Online)
- Unified Communications (Lync Server & Lync Online | Lync & Skype Video Integration Configuration)
- Infrastructure (Virtualization, SAN, AD, DR, Monitoring)
One Contract, One Cost
With a single contract and a single monthly recurring cost, EPC Group Managed Services includes:
- IT assistance and empowerment: We help your team do what they do best by filling in the gaps and reducing complexity through 100% transparency and visibility into daily operations and system performance.
- Reduced Costs: Our managed IT service offerings and extensive skillsets result in cost up to 60% when compared to a full time resource.
- Improved Insights and Efficiencies: We provide custom Managed IT Services tailored for your direct business needs and are assigned directly to a solutions and services technology manager. You work with consistent team members that carry the skillsets needed to deliver successful solutions and services.
- Confidence and Peace of Mind: Our commitment to providing our clients the best possible service and solutions is seen through the level of expertise you will receive from our team. Our experts maintain competencies in all of our technology offerings and have at least 10 years of experience each.
- Increased Reliability: We offer a service level agreement (SLA) that guarantees our responsiveness 24/7, 365 days a year. Our customer satisfaction scores average over 90%.
We Understand Your IT Challenges
In today’s digital landscape, unified communication and collaboration technologies equip organizations with new ways to get work done. With the convergence in technologies, IT teams are struggling with the ability to meet end user and business expectations. They face challenges around making the most of the latest technologies with little budget and without disrupting the business and a host of roadblocks such as:
- Meeting compliance and security standards
- Misunderstanding how the business operates and how to properly align tech strategies
- Not mastering the workforce and employee function
- Lack of in-house skillsets and ability to demonstrate ROI
- No time of capacity to focus on projects
Key technology areas are converging more than ever in areas such as: collaboration, messaging applications, business applications, application development, application management and infrastructure optimization. While the uniting of technologies opens up a world of potential, organizations simply lack the resources to take advantage of the opportunities available. The ability to properly deploy, integrate, develop and manage key technologies require specialized skillsets and investment.
IT leaders work diligently to obtain budget and buy in to use these technologies, but the inability to respond and properly pilot and deploy leaves technologies and projects sitting still.
Settling for an older version of technology to avoid risks or errors, flaws, incompatibilities and data loss greatly influence competitive advantage and opportunity for the business. IT teams become stuck in an ongoing state of deployment and routinely overestimate the power of in-house skills.