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About the Author

Errin O'Connor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

Salesforce Implementation

How Salesforce Service Cloud Can Transform Your Customer Service Experience

Posted by Errin O'Connor on Nov, 22, 2022 02:11

In an increasingly interconnected and digital world, exceptional customer service has become paramount for businesses aiming for success.  Harnessing the capabilities of advanced Customer Relationship Management (CRM) solutions such as Salesforce Service Cloud can dramatically enhance the overall customer service experience.  We will explore key features such as case management, automation, omnichannel support, analytics, and […]

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Topics: Salesforce, Salesforce Implementation

How To Build And Implement A Salesforce Implementation Plan

Posted by Errin O'Connor on Sep, 05, 2022 04:09

Buying the best CRM license is the first step in creating and carrying out any Salesforce implementation strategy. Knowing how to modify and adjust it for your own business to get the most out of it is the second and most crucial step. A project manager, a Salesforce CRM consultant, and Salesforce developers are required […]

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Topics: Salesforce, Salesforce ImplementationCRM, Salesforce, Salesforce Implementation, Service CRM