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About the Author

Errin O'Connor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

Salesforce

How Salesforce Service Cloud Can Transform Your Customer Service Experience

Posted by Errin O'Connor on Nov, 22, 2022 02:11

In an increasingly interconnected and digital world, exceptional customer service has become paramount for businesses aiming for success.  Harnessing the capabilities of advanced Customer Relationship Management (CRM) solutions such as Salesforce Service Cloud can dramatically enhance the overall customer service experience.  We will explore key features such as case management, automation, omnichannel support, analytics, and […]

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Topics: Salesforce, Salesforce Implementation

Manage Account Planning in Salesforce with the help of the Accounts Page

Posted by Sas Chatterjee on Oct, 07, 2022 04:10

Account planning in Salesforce is an essential concept in Salesforce CRM, but there are some things you need to know before you can manage your accounts. At its foundation, Salesforce’s functions revolve around managing your accounts. As a result, it offers you a complete picture of all your consumer information and interactions. Additionally, you can […]

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Topics: Salesforce, Salesforce ImplementationSalesforce

How To Build And Implement A Salesforce Implementation Plan

Posted by Errin O'Connor on Sep, 05, 2022 04:09

Buying the best CRM license is the first step in creating and carrying out any Salesforce implementation strategy. Knowing how to modify and adjust it for your own business to get the most out of it is the second and most crucial step. A project manager, a Salesforce CRM consultant, and Salesforce developers are required […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRM

The most Informative Microsoft Salesforce Marketing Cloud Architecture

Posted by Errin O'Connor on Aug, 10, 2022 07:08

When we talk about salesforce it takes Microsoft Azure is its public Cloud service provider. Hence, increasing productivity can be boosted by this new integration between service clouds and salesforce sales. Microsoft specifies an authentication method to be used in salesforce that creates a marketing cloud legacy. The Client’s secret is stored in Azure Key […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, Salesforce

How To Get Started With Salesforce Health Cloud’s Toolkit

Posted by Errin O'Connor on Aug, 05, 2022 03:08

Salesforce Health Cloud is a complete solution for healthcare organizations that serves as a centralized hub for all clinical and administrative processes. It enables a focus on the entire patient history, not just a visit-by-visit experience. Health Cloud’s Toolkit is designed to help healthcare organizations get started with this new paradigm. It gives you the […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforce

Salesforce Hybrid Cloud: A Powerful Combination

Posted by Sas Chatterjee on Jul, 11, 2022 02:07

A hybrid cloud refers to a computing environment that’s a combination of a public cloud and a private cloud. It allows data and applications to be shared between them. Hybrid cloud computing allows an enterprise to set up an on-premises private cloud to house sensitive or critical workloads. During the fluctuations in computing and processing […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, Salesforce

Microsoft Dynamics vs. Salesforce – Which Cloud CRM Is Right for You?

Posted by Errin O'Connor on Jul, 06, 2022 03:07

Microsoft Dynamics vs. Salesforce are two widely-used CRM software options. Both have existed for some time, and both offer an array of features that make them ideal for different types of businesses. Salesforce is the popular CRM software option used by thousands of businesses worldwide. Its massive features catalog has won many fans, and it’s […]

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Microsoft Dynamics vs. Salesforce – Which Cloud CRM Is Right for You? - thumb image

Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, SalesforceMicrosoft Dynamics 365, Salesforce