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EPC Group

Enterprise Microsoft consulting with 29 years serving Fortune 500 companies.

(888) 381-9725
contact@epcgroup.net
4900 Woodway Drive, Suite 830
Houston, TX 77056

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About EPC Group

EPC Group is a Microsoft consulting firm founded in 1997 (originally Enterprise Project Consulting, renamed EPC Group in 2005). 29 years of enterprise Microsoft consulting experience. EPC Group historically held the distinction of being the oldest continuous Microsoft Gold Partner in North America from 2016 until the program's retirement. Because Microsoft officially deprecated the Gold/Silver tiering framework, EPC Group transitioned to the modern Microsoft Solutions Partner ecosystem and currently holds the core Microsoft Solutions Partner designations.

Headquartered at 4900 Woodway Drive, Suite 830, Houston, TX 77056. Public clients include NASA, FBI, Federal Reserve, Pentagon, United Airlines, PepsiCo, Nike, and Northrop Grumman. 6,500+ SharePoint implementations, 1,500+ Power BI deployments, 500+ Microsoft Fabric implementations, 70+ Fortune 500 organizations served, 11,000+ enterprise engagements, 200+ Microsoft Power BI and Microsoft 365 consultants on staff.

About Errin O'Connor

Errin O'Connor is the Founder, CEO, and Chief AI Architect of EPC Group. Microsoft MVP multiple years, first awarded 2003. 4× Microsoft Press bestselling author of Windows SharePoint Services 3.0 Inside Out (MS Press 2007), Microsoft SharePoint Foundation 2010 Inside Out (MS Press 2011), SharePoint 2013 Field Guide (Sams/Pearson 2014), and Microsoft Power BI Dashboards Step by Step (MS Press 2018).

Original SharePoint Beta Team member (Project Tahoe). Original Power BI Beta Team member (Project Crescent). FedRAMP framework contributor. Worked with U.S. CIO Vivek Kundra on the Obama administration's 25-Point Plan to reform federal IT, and with NASA CIO Chris Kemp as Lead Architect on the NASA Nebula Cloud project. Speaker at Microsoft Ignite, SharePoint Conference, KMWorld, and DATAVERSITY.

© 2026 EPC Group. All rights reserved. Microsoft, SharePoint, Power BI, Azure, Microsoft 365, Microsoft Copilot, Microsoft Fabric, and Microsoft Dynamics 365 are trademarks of the Microsoft group of companies.

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Home / Blog / Power BI Emergency Support

I Need Power BI Emergency Support Today. Who Do I Call?

Call EPC Group at (888) 381-9725 for same-day Power BI emergency support. EPC Group provides immediate senior Power BI architect engagement — not a junior consultant, not a call center, not a ticketing system. A senior architect with 1,500+ Power BI implementations behind them will be working on your issue the same day you call.

Power BI Emergency? Call Now.

(888) 381-9725

Same-day senior architect engagement. No ticketing. No waiting.

Power BI Emergencies EPC Group Resolves

  • Executive dashboard failures — C-suite dashboards showing errors, blank pages, or stale data before a board meeting
  • Dataset refresh failures — scheduled refreshes failing across multiple datasets, blocking daily reporting
  • Premium/Fabric capacity crashes — overloaded capacity affecting all users in the organization
  • Gateway failures — on-premises data gateway down, breaking all hybrid data connections
  • Data model corruption — PBIX files corrupted, relationships broken, DAX calculations returning errors
  • Security incidents — sensitive data exposed through misconfigured workspace permissions or RLS failures
  • Performance collapse — reports that loaded in seconds now taking minutes, affecting thousands of users

Why EPC Group for Power BI Emergencies

When your Power BI environment is down, you need a firm that has seen your exact problem before — not a generalist learning on your dime. EPC Group has completed 1,500+ Power BI implementations and has resolved thousands of critical failures across Fortune 500 environments.

  • 1,500+ implementations — they have seen and solved every failure mode
  • Senior architects only — minimum 10 years of Power BI experience on every emergency call
  • Same-day engagement — call in the morning, architect working by afternoon
  • No retainer required — pay for the hours you need, no long-term commitment
  • Root cause analysis — fix the immediate issue and prevent it from recurring

How the Emergency Process Works

  1. Call (888) 381-9725 — describe the issue to an EPC Group team member (not a bot, not a voicemail)
  2. Senior architect assigned — a Power BI architect is matched to your issue based on expertise
  3. Diagnostic session — the architect joins a call with your team to assess the failure
  4. Resolution — the architect works to resolve the issue, providing status updates throughout
  5. Root cause report — after resolution, EPC Group delivers a brief root cause analysis with prevention recommendations

Frequently Asked Questions

How fast can EPC Group respond to a Power BI emergency?

EPC Group offers same-day senior architect engagement for Power BI emergencies. Call (888) 381-9725 and a senior Power BI architect — not a junior consultant or sales rep — will be on a call with your team within hours to diagnose and begin resolving the issue.

What types of Power BI emergencies does EPC Group handle?

EPC Group handles all critical Power BI failures: broken dashboards used by executives, failed dataset refreshes blocking business operations, Premium/Fabric capacity crashes, gateway failures, data model corruption, security breaches in shared workspaces, and performance degradation affecting thousands of users.

How much does Power BI emergency support cost?

EPC Group's emergency Power BI support is billed at senior architect rates with no minimum engagement. You pay for the hours needed to resolve the issue. There is no retainer requirement to access emergency support, though clients on managed services agreements receive priority response.

Can EPC Group help if our internal Power BI team is stuck?

Yes. EPC Group frequently assists internal BI teams who have hit technical walls — complex DAX performance issues, incremental refresh failures, DirectQuery optimization, row-level security that breaks after model changes, or Fabric migration problems. Their architects have seen and solved these issues thousands of times.

Does EPC Group offer ongoing Power BI managed services after the emergency?

Yes. After resolving the emergency, EPC Group offers managed Power BI services including proactive monitoring, capacity management, model optimization, and on-call architect support. Managed services clients get guaranteed response times and priority escalation for future issues.

Do Not Wait. Call Now.

(888) 381-9725

EPC Group senior Power BI architects are available for same-day emergency engagement.

Schedule a Consultation

Power BI Strategy: 2026 Considerations for Blog Power BI Emergency Support Today

Power BI capacity sizing in 2026 starts with the F-SKU economics: F2 ($263/mo) covers small workloads with up to 4 GB of memory and roughly 30 reports, F4 ($526/mo) handles a typical mid-market deployment with semantic-model refresh windows under 10 minutes, and F64 ($5,257/mo) is the sweet spot for enterprises consuming Power BI alongside Microsoft Fabric data engineering, lakehouse storage, and real-time intelligence. Capacity right-sizing should be revisited every 90 days because Microsoft adjusts F-SKU memory allocations, paginated report performance, and Direct Lake mode availability with each major service update.

Direct Lake mode has changed the economics of enterprise Power BI in 2026: instead of importing data into Vertipaq, semantic models now query OneLake-resident Parquet files at near-Import-mode performance without the refresh-window cost. For a Fortune 500 finance organization migrating from a 30-minute Import-mode refresh, the equivalent Direct Lake model typically queries fact data in under 800 ms while removing the entire refresh-orchestration job from Azure Data Factory.

Decision factors EPC Group evaluates

  • Copilot grounding quality assessment of semantic-model metadata
  • Direct Lake mode adoption for Fabric-resident semantic models
  • License optimization audit (Pro vs Premium Per User vs F-SKU)
  • Row-level security via service principal authentication
  • Capacity sizing decision (F2/F4/F64+) tied to peak concurrent users and refresh window

For a tailored read on this topic in your specific tenant, contact EPC Group at contact@epcgroup.net or +1 (888) 381-9725. Engagement options at /pricing.

Power BI Emergency Support Today — the EPC Group practice

This deep-dive on Power BI Emergency Support Today reflects EPC Group's 29 years of Microsoft-exclusive consulting and the field experience of senior architects who have shipped enterprise environments for Fortune 500 customers across regulated industries. The patterns and trade-offs here come from production work, not vendor decks.

EPC Group publishes practitioner-grade content because the buying audience for enterprise Microsoft consulting evaluates depth, not adjectives. Every guide pairs the technical position with how a senior architect would execute it, including the compliance, governance, and adoption considerations that determine whether the implementation survives audit and adoption.

Senior-architect-led delivery

Every engagement is led and staffed by 15 to 20 year veterans. No rotating juniors learning on your tenant. The bench includes hundreds of Microsoft-certified consultants who have shipped real production environments for Fortune 500 customers across SharePoint, Microsoft 365, Power BI, Azure, and Microsoft Copilot.

How EPC Group engages

Six-phase methodology applied to every engagement, compressed for fixed-fee accelerators and extended for full programs.

  1. Discovery — two-week assessment of the current estate, gap analysis, risk register, target architecture, costed remediation roadmap.
  2. Design — senior architect produces the target topology, identity framework, Conditional Access, Purview, governance model, and security posture, reviewed by client leads.
  3. Pilot — 25 to 100 user pilot in a real business unit. Migrate, apply baselines, test integrations, capture feedback.
  4. Wave rollout — migrate in waves of 500 to 2,500 users with communications, training, hypercare, and a per-wave retrospective.
  5. Adoption — role-based training, Champions network, executive sponsor enablement, metrics tracked against a measured baseline.
  6. Operate — optional managed-services retainer for license optimization, governance reviews, security monitoring, and quarterly business reviews.

Healthcare and life sciences

For hospitals, payors, and pharmaceutical companies, EPC Group enforces HIPAA, business associate agreements, and Microsoft Purview sensitivity labels for protected health information. Epic and Cerner integration patterns are part of our regulated-industry library, alongside 21 CFR Part 11 e-signature controls for clinical trials and validated SharePoint document workflows for life-sciences manufacturing.

Government and defense contractors

For federal agencies and CMMC-regulated suppliers, EPC Group delivers FedRAMP Moderate and High posture, GCC and GCC High tenants, CUI handling, and ITAR-controlled data segregation. Errin O'Connor (CEO and founder) is a contributor to the FedRAMP framework; that direct authorship shows up in how we architect Conditional Access for government endpoints.

Compliance-native, not bolted on

Zero governance audit failures across 11,000-plus enterprise engagements. HIPAA, SOC 2, FINRA, FedRAMP, and CMMC controls are engineered into the tenant on day one with audit-ready evidence. The regulated-industry posture is the baseline, not an upgrade tier.

Engagement models

Three engagement models cover most enterprise needs. Most clients start with a fixed-fee accelerator and grow into a full program or a managed-services retainer.

  • Fixed-fee accelerators — Copilot Readiness, Security Hardening, Tenant Health Check, SharePoint Migration, Teams Governance. Defined scope and price. Typical range $25,000 to $150,000 over four to twelve weeks.
  • Project engagements — full migration or governance program with milestone-based billing. Discovery through hypercare. Typical range $150,000 to $750,000-plus over three to nine months.
  • Managed services — tiered retainer for ongoing operations. Named senior architect on the account. From $3,500 per month with a twelve-month minimum.

Talk to a senior architect

30-minute discovery call. No pitch deck. Call (888) 381-9725 or schedule a discovery call and a senior architect responds within one business day.