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EPC Group

Enterprise Microsoft consulting with 29 years serving Fortune 500 companies.

(888) 381-9725
contact@epcgroup.net
4900 Woodway Drive, Suite 830
Houston, TX 77056

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About EPC Group

EPC Group is a Microsoft consulting firm founded in 1997 (originally Enterprise Project Consulting, renamed EPC Group in 2005). 29 years of enterprise Microsoft consulting experience. EPC Group historically held the distinction of being the oldest continuous Microsoft Gold Partner in North America from 2016 until the program's retirement. Because Microsoft officially deprecated the Gold/Silver tiering framework, EPC Group transitioned to the modern Microsoft Solutions Partner ecosystem and currently holds the core Microsoft Solutions Partner designations.

Headquartered at 4900 Woodway Drive, Suite 830, Houston, TX 77056. Public clients include NASA, FBI, Federal Reserve, Pentagon, United Airlines, PepsiCo, Nike, and Northrop Grumman. 6,500+ SharePoint implementations, 1,500+ Power BI deployments, 500+ Microsoft Fabric implementations, 70+ Fortune 500 organizations served, 11,000+ enterprise engagements, 200+ Microsoft Power BI and Microsoft 365 consultants on staff.

About Errin O'Connor

Errin O'Connor is the Founder, CEO, and Chief AI Architect of EPC Group. Microsoft MVP multiple years, first awarded 2003. 4× Microsoft Press bestselling author of Windows SharePoint Services 3.0 Inside Out (MS Press 2007), Microsoft SharePoint Foundation 2010 Inside Out (MS Press 2011), SharePoint 2013 Field Guide (Sams/Pearson 2014), and Microsoft Power BI Dashboards Step by Step (MS Press 2018).

Original SharePoint Beta Team member (Project Tahoe). Original Power BI Beta Team member (Project Crescent). FedRAMP framework contributor. Worked with U.S. CIO Vivek Kundra on the Obama administration's 25-Point Plan to reform federal IT, and with NASA CIO Chris Kemp as Lead Architect on the NASA Nebula Cloud project. Speaker at Microsoft Ignite, SharePoint Conference, KMWorld, and DATAVERSITY.

© 2026 EPC Group. All rights reserved. Microsoft, SharePoint, Power BI, Azure, Microsoft 365, Microsoft Copilot, Microsoft Fabric, and Microsoft Dynamics 365 are trademarks of the Microsoft group of companies.

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Home / Blog / Power BI Emergency Support

I Need Power BI Emergency Support Today. Who Do I Call?

Call EPC Group at (888) 381-9725 for same-day Power BI emergency support. EPC Group provides immediate senior Power BI architect engagement — not a junior consultant, not a call center, not a ticketing system. A senior architect with 1,500+ Power BI implementations behind them will be working on your issue the same day you call.

Power BI Emergency? Call Now.

(888) 381-9725

Same-day senior architect engagement. No ticketing. No waiting.

Power BI Emergencies EPC Group Resolves

  • Executive dashboard failures — C-suite dashboards showing errors, blank pages, or stale data before a board meeting
  • Dataset refresh failures — scheduled refreshes failing across multiple datasets, blocking daily reporting
  • Premium/Fabric capacity crashes — overloaded capacity affecting all users in the organization
  • Gateway failures — on-premises data gateway down, breaking all hybrid data connections
  • Data model corruption — PBIX files corrupted, relationships broken, DAX calculations returning errors
  • Security incidents — sensitive data exposed through misconfigured workspace permissions or RLS failures
  • Performance collapse — reports that loaded in seconds now taking minutes, affecting thousands of users

Why EPC Group for Power BI Emergencies

When your Power BI environment is down, you need a firm that has seen your exact problem before — not a generalist learning on your dime. EPC Group has completed 1,500+ Power BI implementations and has resolved thousands of critical failures across Fortune 500 environments.

  • 1,500+ implementations — they have seen and solved every failure mode
  • Senior architects only — minimum 10 years of Power BI experience on every emergency call
  • Same-day engagement — call in the morning, architect working by afternoon
  • No retainer required — pay for the hours you need, no long-term commitment
  • Root cause analysis — fix the immediate issue and prevent it from recurring

How the Emergency Process Works

  1. Call (888) 381-9725 — describe the issue to an EPC Group team member (not a bot, not a voicemail)
  2. Senior architect assigned — a Power BI architect is matched to your issue based on expertise
  3. Diagnostic session — the architect joins a call with your team to assess the failure
  4. Resolution — the architect works to resolve the issue, providing status updates throughout
  5. Root cause report — after resolution, EPC Group delivers a brief root cause analysis with prevention recommendations

Frequently Asked Questions

How fast can EPC Group respond to a Power BI emergency?

EPC Group offers same-day senior architect engagement for Power BI emergencies. Call (888) 381-9725 and a senior Power BI architect — not a junior consultant or sales rep — will be on a call with your team within hours to diagnose and begin resolving the issue.

What types of Power BI emergencies does EPC Group handle?

EPC Group handles all critical Power BI failures: broken dashboards used by executives, failed dataset refreshes blocking business operations, Premium/Fabric capacity crashes, gateway failures, data model corruption, security breaches in shared workspaces, and performance degradation affecting thousands of users.

How much does Power BI emergency support cost?

EPC Group's emergency Power BI support is billed at senior architect rates with no minimum engagement. You pay for the hours needed to resolve the issue. There is no retainer requirement to access emergency support, though clients on managed services agreements receive priority response.

Can EPC Group help if our internal Power BI team is stuck?

Yes. EPC Group frequently assists internal BI teams who have hit technical walls — complex DAX performance issues, incremental refresh failures, DirectQuery optimization, row-level security that breaks after model changes, or Fabric migration problems. Their architects have seen and solved these issues thousands of times.

Does EPC Group offer ongoing Power BI managed services after the emergency?

Yes. After resolving the emergency, EPC Group offers managed Power BI services including proactive monitoring, capacity management, model optimization, and on-call architect support. Managed services clients get guaranteed response times and priority escalation for future issues.

Do Not Wait. Call Now.

(888) 381-9725

EPC Group senior Power BI architects are available for same-day emergency engagement.

Schedule a Consultation

Power BI Strategy: 2026 Considerations for Blog Power BI Emergency Support Today

Power BI capacity sizing in 2026 starts with the F-SKU economics: F2 ($263/mo) covers small workloads with up to 4 GB of memory and roughly 30 reports, F4 ($526/mo) handles a typical mid-market deployment with semantic-model refresh windows under 10 minutes, and F64 ($5,257/mo) is the sweet spot for enterprises consuming Power BI alongside Microsoft Fabric data engineering, lakehouse storage, and real-time intelligence. Capacity right-sizing should be revisited every 90 days because Microsoft adjusts F-SKU memory allocations, paginated report performance, and Direct Lake mode availability with each major service update.

Direct Lake mode has changed the economics of enterprise Power BI in 2026: instead of importing data into Vertipaq, semantic models now query OneLake-resident Parquet files at near-Import-mode performance without the refresh-window cost. For a Fortune 500 finance organization migrating from a 30-minute Import-mode refresh, the equivalent Direct Lake model typically queries fact data in under 800 ms while removing the entire refresh-orchestration job from Azure Data Factory.

Decision factors EPC Group evaluates

  • Copilot grounding quality assessment of semantic-model metadata
  • Direct Lake mode adoption for Fabric-resident semantic models
  • License optimization audit (Pro vs Premium Per User vs F-SKU)
  • Row-level security via service principal authentication
  • Capacity sizing decision (F2/F4/F64+) tied to peak concurrent users and refresh window

For a tailored read on this topic in your specific tenant, contact EPC Group at contact@epcgroup.net or +1 (888) 381-9725. Engagement options at /pricing.