Managed Microsoft Services

What do managed Microsoft services from EPC Group include?

Managed Power BI & Fabric

Refresh and gateway monitoring, capacity and cost governance, semantic model lifecycle, and incident response — grown out of our Emergency Power BI Support practice. Capacity sized to the workload, Fabric F-SKUs governed for cost, and Direct Lake semantic models lifecycle-managed so a refresh failure stops being the way a board first hears about a problem.

Managed Microsoft 365, SharePoint and Teams

Tenant health, security baselines, update-ring management, and Teams/SharePoint governance enforcement. Sensitivity labels stay applied, DLP rules stay tuned, and Entra ID governance keeps non-human identity sprawl in check.

Managed Azure data platform

Pipeline and job monitoring, access reviews and cost governance for the Azure data services behind the reporting estate, with the change history kept in the runbook so every adjustment can be traced. Azure cloud services covers the build work this operational layer takes over.

Managed Governance

Purview policy operations, DLP tuning, access reviews, and audit-readiness reporting — so when the regulator or the board asks for evidence, the answer is a report, not a research project. Data governance practice details the methodology this operational layer enforces.

Managed Copilot & AI Operations

Agent inventory, usage telemetry, prompt-risk monitoring, and kill-switch readiness under the seven-layer Governed AI on Microsoft Framework. Oversharing remediation continues as a managed service, not a one-time project.

How is the service run?

• A named senior architect. One architect owns the service, the runbook and the monthly review; requests go to that person, not to a ticket queue.
• A written escalation path. Anything the named architect cannot close is escalated within EPC Group's senior bench, along the path written into the runbook at onboarding.
• Governance enforcement. Sensitivity labels, DLP, access reviews and capacity guardrails are applied as standing operations, not as a one-time project.
• A monthly review. A written report each month: incidents, changes, governance findings, capacity and cost.

Coverage hours

EPC Group offers 24/7 emergency support for managed services clients: production-down incidents are accepted and worked at any hour by a senior architect, and routine requests run during business hours (Central). Requests are also accepted at any hour through the support form and email.

There are no service tiers: the scope is set for each estate in the runbook, and the engagement is a fixed monthly fee quoted after an operational assessment.

What is not included?

• Desktop and laptop support, device imaging and password resets.
• Round-the-clock staffed operations or a 24×7 network operations center.
• Non-Microsoft estates.

How is this different from a traditional MSP?

A traditional MSP resets passwords and images laptops. EPC Group operates the Microsoft data and AI estate — the part of the tenant where a misconfiguration becomes a compliance finding, not a ticket. We don't take desktop support work; we operate Power BI, Fabric, Purview, and Copilot at the architecture level, with the same senior architects who build these platforms.