Last updated by Errin O'Connor, Founder & Chief AI Architect, EPC Group
What do managed Microsoft services from EPC Group include?
Managed Power BI & Fabric
Refresh and gateway monitoring, capacity and cost governance, semantic model lifecycle, and incident response — grown out of our existing 24/7 Emergency Power BI Support practice. Premium capacity tuned, Fabric F-SKU optimized, and Direct Lake semantic models lifecycle-managed so refresh-failures stop being the way a board first hears about a problem.
Managed M365 Tenant Operations
Tenant health, security baselines, update-ring management, and Teams/SharePoint governance enforcement. Sensitivity labels stay applied, DLP rules stay tuned, and Entra ID governance keeps non-human identity sprawl in check.
Managed Governance
Purview policy operations, DLP tuning, access reviews, and audit-readiness reporting — so when the regulator or the board asks for evidence, the answer is a report, not a research project. Data governance practice details the methodology this operational layer enforces.
Managed Copilot & AI Operations
Agent inventory, usage telemetry, prompt-risk monitoring, and kill-switch readiness under the seven-layer Governed AI on Microsoft Framework. Oversharing remediation continues as a managed service, not a one-time project.
How is this different from a traditional MSP?
A traditional MSP resets passwords and images laptops. EPC Group operates the Microsoft data and AI estate — the part of the tenant where a misconfiguration becomes a compliance finding, not a ticket. We don't take desktop support work; we operate Power BI, Fabric, Purview, and Copilot at the architecture level, with the same senior architects who build these platforms for Fortune 500 organizations.
| Dimension | EPC Group Managed Microsoft Services | Traditional MSP |
|---|---|---|
| Scope | Power BI, Fabric, M365, Purview, Copilot operations | Desktop support, device management, helpdesk |
| Escalation talent | Senior architects on rotation | Tier-1/2 technicians with vendor handoffs |
| Governance posture | Audit-ready evidence as a deliverable | Best-effort uptime |
| Compliance reporting | Monthly evidence packages mapped to HIPAA/SOC 2/FedRAMP/FINRA | Ticket counts |
| Pricing model | Fixed monthly fee scaled by estate | Per-seat or per-ticket bands |
Service levels and escalation
Response windows and escalation paths are published — see the EPC Group Service Standard for the actual SLAs in writing. No mystery on what “senior-architect response” means in practice.
Best for
- Enterprises running Power BI/Fabric at scale without a dedicated platform team
- Regulated organizations needing audit-ready operations evidence (HIPAA, SOC 2, FedRAMP, FINRA, CMMC, GxP)
- CIOs consolidating point-vendor sprawl after a modernization
- Organizations completing a build with EPC Group entering the Operate stage
Not the right fit for
- Desktop/laptop support and device management
- Organizations seeking lowest-cost offshore NOC staffing
- Non-Microsoft estates
Frequently Asked Questions
24/7 managed operations for Power BI, Fabric, and Microsoft 365 with senior-architect escalation and published SLAs, priced as a fixed monthly fee — built on the foundation of our 24/7 Emergency Power BI Support practice.
Talk to a senior architect — not a sales rep.
Multiple models. One truth.
Deep-Dive Guides
Related enterprise references from the EPC Group knowledge base: