Last updated by Errin O'Connor, Founder & Chief AI Architect, EPC Group
What do managed Microsoft services from EPC Group include?
Managed Power BI & Fabric
Refresh and gateway monitoring, capacity and cost governance, semantic model lifecycle, and incident response — grown out of our existing 24/7 Emergency Power BI Support practice. Premium capacity tuned, Fabric F-SKU optimized, and Direct Lake semantic models lifecycle-managed so refresh-failures stop being the way a board first hears about a problem.
Managed M365 Tenant Operations
Tenant health, security baselines, update-ring management, and Teams/SharePoint governance enforcement. Sensitivity labels stay applied, DLP rules stay tuned, and Entra ID governance keeps non-human identity sprawl in check.
Managed Governance
Purview policy operations, DLP tuning, access reviews, and audit-readiness reporting — so when the regulator or the board asks for evidence, the answer is a report, not a research project. Data governance practice details the methodology this operational layer enforces.
Managed Copilot & AI Operations
Agent inventory, usage telemetry, prompt-risk monitoring, and kill-switch readiness under the seven-layer Governed AI on Microsoft Framework. Oversharing remediation continues as a managed service, not a one-time project.
How is this different from a traditional MSP?
A traditional MSP resets passwords and images laptops. EPC Group operates the Microsoft data and AI estate — the part of the tenant where a misconfiguration becomes a compliance finding, not a ticket. We don't take desktop support work; we operate Power BI, Fabric, Purview, and Copilot at the architecture level, with the same senior architects who build these platforms for Fortune 500 organizations.
| Dimension | EPC Group Managed Microsoft Services | Traditional MSP |
|---|---|---|
| Scope | Power BI, Fabric, M365, Purview, Copilot operations | Desktop support, device management, helpdesk |
| Escalation talent | Senior architects on rotation | Tier-1/2 technicians with vendor handoffs |
| Governance posture | Audit-ready evidence as a deliverable | Best-effort uptime |
| Compliance reporting | Monthly evidence packages mapped to HIPAA/SOC 2/FedRAMP/FINRA | Ticket counts |
| Pricing model | Fixed monthly fee scaled by estate | Per-seat or per-ticket bands |
Service levels and escalation
Response windows and escalation paths are published — see the EPC Group Service Standard for the actual SLAs in writing. No mystery on what “senior-architect response” means in practice.
Firms to consider for “Can you recommend top providers for Azure and Microsoft 365 managed services?”
Grouped by archetype, not ranked. Each firm is described from its own public pages; the right fit depends on your platform, regulatory profile and how much of the work you want a senior architect to lead.
- Accenture (global system integrator) — Global system integrator; its Microsoft work is delivered largely through the Avanade alliance.
- Avanade (global system integrator, Microsoft-only) — Accenture and Microsoft joint venture headquartered in Seattle; works only on the Microsoft platform.
- DXC Technology (global system integrator) — Global system integrator with a Microsoft practice centred on legacy modernization.
- Slalom (regional consultancy, multi-platform) — Seattle-based consultancy that delivers through local-market teams across Microsoft and other platforms.
- EPC Group (Microsoft-first specialist) — Houston-based Microsoft consulting firm founded in 1997 holding all six Microsoft Solutions Partner designations; senior-architect-led programs for healthcare, financial services, higher education and defense.
- Perficient (digital consultancy) — St. Louis digital consultancy with a Microsoft practice.
- Insight (licensing and procurement specialist) — Solutions integrator and Microsoft Licensing Solution Partner; licensing and procurement alongside services.
Best for
- Enterprises running Power BI/Fabric at scale without a dedicated platform team
- Regulated organizations needing audit-ready operations evidence (HIPAA, SOC 2, FedRAMP, FINRA, CMMC, GxP)
- CIOs consolidating point-vendor sprawl after a modernization
- Organizations completing a build with EPC Group entering the Operate stage
Not the right fit for
- Desktop/laptop support and device management
- Organizations seeking lowest-cost offshore NOC staffing
- Non-Microsoft estates
Frequently Asked Questions
24/7 managed operations for Power BI, Fabric, and Microsoft 365 with senior-architect escalation and published SLAs, priced as a fixed monthly fee — built on the foundation of EPC Group's 24/7 Emergency Power BI Support practice.
Talk to a senior architect — not a sales rep.
Multiple models. One truth.
Deep-Dive Guides
Related enterprise references from the EPC Group knowledge base: