Microsoft Managed Services & 24/7 Support
Proactive monitoring, incident response, and continuous optimization for Azure, M365, Power BI, and SharePoint. SLA-backed enterprise support.
Enterprise Microsoft Managed Services
Quick Answer: EPC Group Microsoft managed services provide 24/7 monitoring, proactive maintenance, incident response, and continuous optimization for Azure, M365, Power BI, SharePoint, and security platforms. Three SLA tiers from $5,000-$40,000/month deliver 99.9% uptime guarantees with 30-minute critical response times. Compared to hiring 2-3 in-house Microsoft admins ($300K-$500K/year), managed services deliver better coverage at 40-60% lower cost.
Implementation is not the finish line — it is the starting line. EPC Group does not disappear after go-live. Our managed services ensure your Microsoft environment runs at peak performance, stays secure, remains compliant, and continuously optimizes costs from day one through year ten.
Managed Services Tiers
Standard
$5,000-$10,000/mo
Business Hours (8am-6pm)
4-hour response (P1)
- M365 administration and support
- Monthly patching and updates
- Basic Azure monitoring
- Quarterly environment reviews
- Email/ticket support
- Monthly reporting
Professional
$10,000-$20,000/mo
Extended (6am-10pm)
2-hour response (P1)
- Everything in Standard
- 24/5 monitoring and alerting
- Power BI report maintenance
- Security monitoring (Defender)
- Proactive optimization
- Bi-weekly status calls
- Named account manager
Enterprise
$20,000-$40,000/mo
24/7/365
30-minute response (P1)
- Everything in Professional
- 24/7 NOC monitoring
- Sentinel SIEM management
- Incident response team
- Cost optimization reviews
- Quarterly strategic advisory
- Dedicated engineering team
- Compliance monitoring
What We Manage
Azure Infrastructure
VMs, networking, databases, App Services, Kubernetes, cost optimization, patching, scaling
Microsoft 365
Exchange Online, SharePoint, Teams, OneDrive, license management, user provisioning, retention
Power BI Analytics
Report maintenance, data refresh monitoring, capacity management, performance tuning, governance
Security & Compliance
Defender, Sentinel, Entra ID, Purview, DLP, incident response, compliance monitoring
Monitoring & Alerting
24/7 proactive monitoring, automated alerting, anomaly detection, capacity forecasting
Cost Optimization
Azure spend analysis, reserved instance recommendations, license right-sizing, waste elimination
Frequently Asked Questions
What are Microsoft managed services?
Microsoft managed services provide ongoing operational support for your Microsoft environment — Azure infrastructure, Microsoft 365, Power BI, SharePoint, Teams, and security platforms. This includes 24/7 monitoring, proactive maintenance, incident response, performance optimization, security patching, license management, and user support. EPC Group managed services extend beyond break-fix support to include continuous optimization, cost management, and strategic advisory — acting as your outsourced Microsoft operations team.
How much do Microsoft managed services cost?
Microsoft managed services pricing depends on environment size and SLA tier. Standard tier (business hours, 4-hour response): $5,000-$10,000/month. Professional tier (extended hours, 2-hour response): $10,000-$20,000/month. Enterprise tier (24/7, 30-minute critical response): $20,000-$40,000/month. Per-user pricing for M365 managed services: $15-$50/user/month. Compared to hiring 2-3 full-time Microsoft administrators ($300,000-$500,000/year loaded cost), managed services deliver better coverage at 40-60% lower cost.
What SLAs do managed services include?
EPC Group managed services SLAs: Critical (P1) — system down affecting all users: 30-minute response, 4-hour resolution target. High (P2) — major feature impaired: 1-hour response, 8-hour resolution. Medium (P3) — minor feature impaired with workaround: 4-hour response, next business day resolution. Low (P4) — enhancement requests: next business day response, scheduled resolution. Monthly uptime SLA: 99.9% for managed infrastructure. All SLAs include escalation paths and executive notification for P1 incidents.
What is the difference between managed services and a help desk?
A help desk is reactive — users call when something breaks. Managed services are proactive — we monitor your environment 24/7 and fix issues before users notice them. Managed services include: automated monitoring and alerting, proactive patching and updates, capacity planning and performance optimization, security monitoring and threat response, cost optimization and license management, and strategic advisory. The help desk handles user-facing tickets; managed services handle the underlying platform health.
Can you manage our Azure and M365 environments together?
Yes. EPC Group provides unified managed services across the entire Microsoft stack: Azure infrastructure (VMs, networking, databases, security), Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), Power BI (report maintenance, data refresh monitoring, capacity management), Security (Defender, Sentinel, Entra ID, Purview), and Copilot (usage monitoring, governance compliance, prompt optimization). Unified management eliminates gaps between siloed support teams and provides a single escalation point for all Microsoft issues.
How do managed services handle security monitoring?
EPC Group security managed services include: Microsoft Sentinel SIEM monitoring and alert triage, Microsoft Defender for Endpoint/Office 365/Cloud Apps management, Entra ID sign-in risk monitoring and response, DLP policy management and incident investigation, vulnerability scanning and remediation tracking, monthly security posture reports, and quarterly security reviews with recommendations. For HIPAA, SOC 2, and FedRAMP environments, we provide compliance-specific monitoring and evidence collection for audits.
Never Worry About Your Microsoft Environment Again
Schedule a free managed services assessment. We will evaluate your environment and recommend the right support tier for your needs.