
Enterprise Credentials, Compliance Posture & Decision Toolkit for Buyers
EPC Group is a Microsoft Solutions Partner with 28+ years of enterprise consulting experience, 5,200+ completed implementations, and a founding CEO who is a 4x Microsoft Press bestselling author. When you entrust your organization's data, infrastructure, and AI initiatives to a consulting partner, credentials are not optional — they are the foundation of every successful engagement.
Enterprise technology decisions carry significant risk. A misconfigured SharePoint migration can expose sensitive data. A poorly governed Power BI deployment can produce misleading analytics that drive bad business decisions. An AI implementation without proper guardrails can create compliance violations that trigger regulatory action. The consulting firm you select becomes a steward of your most critical assets: your data, your intellectual property, and your organization's reputation.
This page provides full transparency into EPC Group's credentials, compliance posture, quality assurance processes, and service level commitments. We also provide a Decision Toolkit — including RFP evaluation checklists, proof-of-concept scope templates, and governance scorecards — so you can evaluate any Microsoft consulting firm (including us) with confidence. We believe that informed buyers make better partners, and better partnerships deliver better outcomes.
Verified credentials that demonstrate ongoing investment in expertise, not just historical experience.
Microsoft Solutions Partner designations replaced the legacy Gold/Silver competency model in 2022. Each designation requires demonstrated customer success, certified individuals, and sustained performance metrics. EPC Group has maintained partner status continuously since 2003.
IT Consulting, Microsoft Services
IT Services, B2B Leaders
Power BI, SharePoint, Azure, Migrations
How EPC Group protects client data and maintains compliance across regulated industries.
| Certification / Framework | Scope | Status |
|---|---|---|
| SOC 2 Type II | Security, Availability, Confidentiality | Compliant |
| HIPAA / HITECH | Protected Health Information handling | Compliant |
| FedRAMP | Federal cloud security (via Azure Gov) | Authorized |
| ISO 27001 | Information security management | Aligned |
| GDPR | EU data protection and privacy | Compliant |
| CMMC Level 2 | Defense contractor cybersecurity | Aligned |
Clear commitments with measurable response times, resolution targets, and financial remedies for SLA breaches.
Production system down, data loss risk, security breach
Major feature unavailable, significant performance degradation
Non-critical feature impacted, workaround available
Enhancement request, cosmetic issue, documentation update
99.9% uptime for managed services. Calculated monthly excluding planned maintenance windows communicated 72 hours in advance.
3-tier escalation: Lead Consultant (immediate) → Practice Director (30 min) → CEO / Errin O'Connor (1 hour). Direct CEO access for P1 issues.
5% service credit per SLA breach, up to 25% of monthly fees. Consecutive P1 breaches trigger executive review and remediation plan within 48 hours.
Our Delivery Excellence Playbook ensures consistent, high-quality outcomes across every engagement.
2-week sprint cycles with client demos at the end of every sprint. No surprises — you see progress every 10 business days.
Project health reports reviewed by senior leadership every week. Budget burn, velocity, risk register, and blocker resolution tracked continuously.
Mandatory architecture review at every milestone gate. Senior architects validate security, scalability, and compliance before proceeding.
80%+ code coverage required on all custom development. Integration tests, performance tests, and security scans run in every CI/CD pipeline.
Formal User Acceptance Testing with documented sign-off required before any production deployment. No shortcuts to go-live.
4-week hypercare period after every production deployment. Dedicated team monitors performance, resolves issues, and optimizes configurations.
Practical tools to evaluate Microsoft consulting partners objectively. Use these frameworks whether you choose EPC Group or another firm — informed buyers make better decisions.
10 criteria for evaluating Microsoft consulting firms
| # | Evaluation Criterion | Weight | Why It Matters |
|---|---|---|---|
| 1 | Microsoft partnership tier and active designations | Critical | Ensures vendor has validated Microsoft expertise and ongoing investment in certifications. |
| 2 | Industry-specific compliance experience | Critical | HIPAA, SOC 2, or FedRAMP experience prevents costly compliance gaps post-deployment. |
| 3 | Named team certifications and average tenure | High | Confirms the actual project team (not just the firm) has relevant skills and low turnover. |
| 4 | Reference customers in your industry vertical | High | Validates real-world success with challenges similar to yours. |
| 5 | Documented project methodology and QA gates | High | Structured delivery reduces risk of scope creep, missed deadlines, and quality issues. |
| 6 | SLA commitments with financial breach remedies | Medium | Accountability mechanisms ensure the vendor stands behind their service promises. |
| 7 | IP ownership and data handling policies | Critical | Protects your intellectual property and ensures data sovereignty requirements are met. |
| 8 | Team scalability for project peaks | Medium | Confirms the vendor can ramp up resources during critical phases without quality loss. |
| 9 | Published thought leadership and industry recognition | Medium | Indicates deep expertise and active engagement with evolving Microsoft technologies. |
| 10 | Total cost of ownership including post-go-live support | High | Prevents budget surprises by accounting for training, licensing, and ongoing maintenance. |
What a 2-week proof of concept should include
Before committing to engagements over $100K, require a bounded 2-week proof of concept. This template defines what a meaningful PoC should deliver — not a canned demo, but production-grade validation of the vendor's capabilities against your specific requirements.
Assess your current governance maturity across 6 dimensions
Rate your organization in each area to identify governance gaps before engaging a consulting partner. Share results with prospective vendors so they can tailor their proposals to your actual maturity level rather than making assumptions.
| Governance Area | Beginner (1-2) | Intermediate (3-4) | Advanced (5) |
|---|---|---|---|
| Data Quality & Lineage | No documentation | Partial lineage maps | Automated lineage tracking, data quality scores |
| Access Controls | Shared credentials | Role-based access | Zero-trust, MFA, JIT access, audit trails |
| Compliance Monitoring | Manual audits | Scheduled reports | Real-time compliance dashboards, automated alerts |
| Change Management | No formal process | Approval workflows | CI/CD with automated testing and rollback |
| Incident Response | Ad-hoc firefighting | Documented playbooks | Automated detection, response, and post-mortem reviews |
| AI/ML Governance | No AI policy | Usage guidelines exist | Model registry, bias testing, explainability framework |
Comparison framework for partner selection
The right partner type depends on your project scope, compliance requirements, and budget. Neither model is universally superior — this framework helps you match the right partner to your specific situation.
| Factor | Boutique Specialist (e.g., EPC Group) | Global Systems Integrator |
|---|---|---|
| Team Seniority | Senior consultants on every engagement | Mixed; juniors often staff delivery |
| Microsoft Depth | Deep specialization, certified team | Broad but may lack depth in specific areas |
| Rate Structure | 30-50% lower blended rates | Premium rates, offshore leverage model |
| Decision Speed | Direct access to leadership | Multiple approval layers |
| Compliance Expertise | Industry-specific, hands-on | Framework-level, compliance team separate |
| Scale Capacity | Right-sized for projects under $5M | Can staff 100+ person teams |
| Accountability | CEO-level ownership of outcomes | Account manager interface |
| Best Fit | Microsoft-specific projects, regulated industries | Multi-vendor programs, global rollouts |
Verified reviews from enterprise clients across healthcare, finance, government, and education.
Verified enterprise client reviews
View ReviewsLeader in IT Consulting, 2026
View ReviewsGoogle Business Profile reviews
View Reviews“EPC Group transformed our Power BI environment from an ungoverned mess into a secure, scalable analytics platform. Their HIPAA expertise meant we never had to compromise between compliance and usability.”
“We evaluated three GSIs and two boutique firms. EPC was the only firm that put senior architects on our project from day one. The difference in quality and speed was dramatic.”
“The governance scorecard EPC provided during our evaluation process was more valuable than some vendors' entire proposals. It showed they understood our maturity level before we even signed a contract.”
“What impressed us most was the post-go-live support. Four weeks of hypercare, weekly check-ins, and proactive performance tuning. Most consultants disappear after deployment.”
Common questions about EPC Group's credentials, compliance, and engagement model.
EPC Group holds Microsoft Solutions Partner designations for Data & AI (Azure), Digital & App Innovation (Azure), Infrastructure (Azure), Modern Work, and Security. We have maintained Microsoft Gold/Solutions Partner status continuously since 2003. Our founder Errin O'Connor is a 4x Microsoft Press bestselling author, and our team collectively holds 85+ active Microsoft certifications across Azure, Power Platform, Microsoft 365, and Security.
EPC Group implements HIPAA compliance through a multi-layered approach: (1) Business Associate Agreements (BAAs) executed before any PHI access, (2) encryption at rest and in transit for all protected health information, (3) role-based access controls with least-privilege principles, (4) comprehensive audit logging of all data access, (5) annual HIPAA security risk assessments, (6) staff training with documented completion records, and (7) incident response procedures with breach notification protocols aligned to the HITECH Act 60-day notification requirement.
EPC Group offers four priority tiers: P1 (Critical/System Down) with a 15-minute response and 4-hour resolution target, P2 (Major Impact) with a 1-hour response and 8-hour resolution target, P3 (Moderate Impact) with a 4-hour response and 24-hour resolution target, and P4 (Low Impact/Enhancement) with an 8-hour response and 5-business-day resolution target. All P1 and P2 issues include direct access to a senior architect. SLA breach remedies include service credits and escalation to the CEO.
Evaluate firms across 10 criteria: (1) Microsoft partnership tier and active designations, (2) industry-specific compliance experience (HIPAA, SOC 2, FedRAMP), (3) team certifications and tenure, (4) reference customers in your industry, (5) project methodology and QA processes, (6) SLA commitments with breach remedies, (7) IP ownership and data handling policies, (8) scalability of the team for your project size, (9) thought leadership and published expertise, (10) total cost of ownership including post-go-live support. Require a 2-week proof of concept before committing to full engagements over $100K.
EPC Group follows a Delivery Excellence Playbook that includes: 2-week sprint cycles with client demos, weekly project health checks reviewed by senior leadership, mandatory code reviews and architecture reviews at every milestone, automated testing with 80%+ coverage requirements, UAT sign-off gates before production deployment, post-go-live hypercare periods (typically 4 weeks), and monthly client satisfaction surveys. Our client satisfaction rating is 4.9 out of 5.0 across 5,200+ completed engagements, with a Net Promoter Score of 72.
Boutique firms like EPC Group offer senior-level consultants on every engagement (no bench-staffing with juniors), faster decision-making, deeper Microsoft specialization, and typically 30-50% lower rates than GSIs. GSIs (Accenture, Deloitte, Infosys) offer broader geographic reach, larger team scaling, and brand recognition with procurement departments. For Microsoft-specific projects under $5M, boutique specialists consistently deliver better outcomes because every team member is a certified Microsoft expert rather than a generalist reassigned from another technology stack.
Schedule a 30-minute discovery call with a senior architect. No sales pitch — bring your requirements, your RFP checklist, and your toughest questions. We will show you exactly how we would approach your project.
Tell us about your project requirements and compliance needs. A senior architect will respond within 4 business hours.
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