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EPC Group

Enterprise Microsoft consulting with 28+ years serving Fortune 500 companies.

(888) 381-9725
contact@epcgroup.net
4900 Woodway Drive - Suite 830
Houston, TX 77056

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Trust & Assurance - EPC Group enterprise consulting

Trust & Assurance

Enterprise Credentials, Compliance Posture & Decision Toolkit for Buyers

HomeTrust & Assurance

Why Trust Matters in Microsoft Consulting

EPC Group is a Microsoft Solutions Partner with 28+ years of enterprise consulting experience, 5,200+ completed implementations, and a founding CEO who is a 4x Microsoft Press bestselling author. When you entrust your organization's data, infrastructure, and AI initiatives to a consulting partner, credentials are not optional — they are the foundation of every successful engagement.

Enterprise technology decisions carry significant risk. A misconfigured SharePoint migration can expose sensitive data. A poorly governed Power BI deployment can produce misleading analytics that drive bad business decisions. An AI implementation without proper guardrails can create compliance violations that trigger regulatory action. The consulting firm you select becomes a steward of your most critical assets: your data, your intellectual property, and your organization's reputation.

This page provides full transparency into EPC Group's credentials, compliance posture, quality assurance processes, and service level commitments. We also provide a Decision Toolkit — including RFP evaluation checklists, proof-of-concept scope templates, and governance scorecards — so you can evaluate any Microsoft consulting firm (including us) with confidence. We believe that informed buyers make better partners, and better partnerships deliver better outcomes.

28+
Years of Microsoft Consulting
5,200+
Completed Implementations
4.9/5.0
Client Satisfaction Rating

Certifications & Partnerships

Verified credentials that demonstrate ongoing investment in expertise, not just historical experience.

Microsoft Solutions Partner Designations

Microsoft Solutions Partner designations replaced the legacy Gold/Silver competency model in 2022. Each designation requires demonstrated customer success, certified individuals, and sustained performance metrics. EPC Group has maintained partner status continuously since 2003.

Data & AI (Azure)
Since 2019 · Active
Digital & App Innovation (Azure)
Since 2020 · Active
Infrastructure (Azure)
Since 2018 · Active
Modern Work
Since 2017 · Active
Security
Since 2021 · Active

G2 Leader 2026

IT Consulting, Microsoft Services

Clutch Top Company

IT Services, B2B Leaders

4x Microsoft Press Author

Power BI, SharePoint, Azure, Migrations

Team Certification Summary

85+
Active Microsoft Certifications
12
Azure Solutions Architects
8
Power Platform Certified
6
Security Certified Professionals

Compliance & Security Posture

How EPC Group protects client data and maintains compliance across regulated industries.

Certification / FrameworkScopeStatus
SOC 2 Type IISecurity, Availability, ConfidentialityCompliant
HIPAA / HITECHProtected Health Information handlingCompliant
FedRAMPFederal cloud security (via Azure Gov)Authorized
ISO 27001Information security managementAligned
GDPREU data protection and privacyCompliant
CMMC Level 2Defense contractor cybersecurityAligned

How We Handle Client Data

  • All client data encrypted at rest (AES-256) and in transit (TLS 1.3)
  • No client data stored on EPC devices — all work performed in client-owned environments
  • Business Associate Agreements (BAAs) executed for healthcare engagements
  • Annual penetration testing and vulnerability assessments
  • Background checks required for all consultants
  • Data retention policies aligned to client requirements and regulatory mandates

Security Controls in Every Engagement

  • Multi-factor authentication enforced for all team members
  • Privileged access management with just-in-time (JIT) elevation
  • Comprehensive audit logging of all administrative actions
  • Incident response plan with 1-hour notification SLA for security events
  • Quarterly security awareness training for all consultants
  • Secure development lifecycle (SDL) practices for custom code

Service Level Agreements

Clear commitments with measurable response times, resolution targets, and financial remedies for SLA breaches.

P1 - Critical

Production system down, data loss risk, security breach

Response
15 minutes
Resolution
4 hours
Coverage
24/7/365

P2 - Major

Major feature unavailable, significant performance degradation

Response
1 hour
Resolution
8 hours
Coverage
24/7/365

P3 - Moderate

Non-critical feature impacted, workaround available

Response
4 hours
Resolution
24 hours
Coverage
Business hours

P4 - Low

Enhancement request, cosmetic issue, documentation update

Response
8 hours
Resolution
5 business days
Coverage
Business hours

Uptime Guarantee

99.9% uptime for managed services. Calculated monthly excluding planned maintenance windows communicated 72 hours in advance.

Escalation Path

3-tier escalation: Lead Consultant (immediate) → Practice Director (30 min) → CEO / Errin O'Connor (1 hour). Direct CEO access for P1 issues.

Breach Remedies

5% service credit per SLA breach, up to 25% of monthly fees. Consecutive P1 breaches trigger executive review and remediation plan within 48 hours.

Quality Assurance Process

Our Delivery Excellence Playbook ensures consistent, high-quality outcomes across every engagement.

Sprint Cadence

2-week sprint cycles with client demos at the end of every sprint. No surprises — you see progress every 10 business days.

Weekly Health Checks

Project health reports reviewed by senior leadership every week. Budget burn, velocity, risk register, and blocker resolution tracked continuously.

Architecture Reviews

Mandatory architecture review at every milestone gate. Senior architects validate security, scalability, and compliance before proceeding.

Automated Testing

80%+ code coverage required on all custom development. Integration tests, performance tests, and security scans run in every CI/CD pipeline.

UAT & Sign-Off Gates

Formal User Acceptance Testing with documented sign-off required before any production deployment. No shortcuts to go-live.

Post-Go-Live Hypercare

4-week hypercare period after every production deployment. Dedicated team monitors performance, resolves issues, and optimizes configurations.

Client Satisfaction Metrics

4.9/5.0
Average Client Rating
Across 387 reviews
NPS 72
Net Promoter Score
Industry avg: 34
96%
On-Time Delivery
Past 24 months
92%
Client Retention
Year-over-year

Decision Toolkit for Enterprise Buyers

Practical tools to evaluate Microsoft consulting partners objectively. Use these frameworks whether you choose EPC Group or another firm — informed buyers make better decisions.

RFP Evaluation Checklist

10 criteria for evaluating Microsoft consulting firms

#Evaluation CriterionWeightWhy It Matters
1Microsoft partnership tier and active designationsCriticalEnsures vendor has validated Microsoft expertise and ongoing investment in certifications.
2Industry-specific compliance experienceCriticalHIPAA, SOC 2, or FedRAMP experience prevents costly compliance gaps post-deployment.
3Named team certifications and average tenureHighConfirms the actual project team (not just the firm) has relevant skills and low turnover.
4Reference customers in your industry verticalHighValidates real-world success with challenges similar to yours.
5Documented project methodology and QA gatesHighStructured delivery reduces risk of scope creep, missed deadlines, and quality issues.
6SLA commitments with financial breach remediesMediumAccountability mechanisms ensure the vendor stands behind their service promises.
7IP ownership and data handling policiesCriticalProtects your intellectual property and ensures data sovereignty requirements are met.
8Team scalability for project peaksMediumConfirms the vendor can ramp up resources during critical phases without quality loss.
9Published thought leadership and industry recognitionMediumIndicates deep expertise and active engagement with evolving Microsoft technologies.
10Total cost of ownership including post-go-live supportHighPrevents budget surprises by accounting for training, licensing, and ongoing maintenance.

Proof of Concept (PoC) Scope Template

What a 2-week proof of concept should include

Before committing to engagements over $100K, require a bounded 2-week proof of concept. This template defines what a meaningful PoC should deliver — not a canned demo, but production-grade validation of the vendor's capabilities against your specific requirements.

1
Define 2-3 measurable success criteria tied to business outcomes
2
Identify a bounded dataset or user group (50-100 users recommended)
3
Implement core functionality (not a demo — production-grade code)
4
Configure security controls, RBAC, and audit logging from day one
5
Conduct performance testing under realistic load conditions
6
Deliver architecture documentation and deployment runbook
7
Execute UAT with actual end users and collect feedback
8
Present findings with go/no-go recommendation and full-scale cost estimate
Red flag: If a vendor refuses a paid PoC or only offers pre-built demos with synthetic data, they may lack confidence in their ability to deliver against your actual requirements. A reputable firm welcomes the opportunity to prove capabilities.

Analytics Governance Maturity Scorecard

Assess your current governance maturity across 6 dimensions

Rate your organization in each area to identify governance gaps before engaging a consulting partner. Share results with prospective vendors so they can tailor their proposals to your actual maturity level rather than making assumptions.

Governance AreaBeginner (1-2)Intermediate (3-4)Advanced (5)
Data Quality & LineageNo documentationPartial lineage mapsAutomated lineage tracking, data quality scores
Access ControlsShared credentialsRole-based accessZero-trust, MFA, JIT access, audit trails
Compliance MonitoringManual auditsScheduled reportsReal-time compliance dashboards, automated alerts
Change ManagementNo formal processApproval workflowsCI/CD with automated testing and rollback
Incident ResponseAd-hoc firefightingDocumented playbooksAutomated detection, response, and post-mortem reviews
AI/ML GovernanceNo AI policyUsage guidelines existModel registry, bias testing, explainability framework

Boutique Specialist vs. Global Systems Integrator

Comparison framework for partner selection

The right partner type depends on your project scope, compliance requirements, and budget. Neither model is universally superior — this framework helps you match the right partner to your specific situation.

FactorBoutique Specialist (e.g., EPC Group)Global Systems Integrator
Team SenioritySenior consultants on every engagementMixed; juniors often staff delivery
Microsoft DepthDeep specialization, certified teamBroad but may lack depth in specific areas
Rate Structure30-50% lower blended ratesPremium rates, offshore leverage model
Decision SpeedDirect access to leadershipMultiple approval layers
Compliance ExpertiseIndustry-specific, hands-onFramework-level, compliance team separate
Scale CapacityRight-sized for projects under $5MCan staff 100+ person teams
AccountabilityCEO-level ownership of outcomesAccount manager interface
Best FitMicrosoft-specific projects, regulated industriesMulti-vendor programs, global rollouts

Client Reviews & Testimonials

Verified reviews from enterprise clients across healthcare, finance, government, and education.

Clutch Reviews

4.9/5.0

Verified enterprise client reviews

View Reviews

G2 Reviews

4.8/5.0

Leader in IT Consulting, 2026

View Reviews

Google Business

5.0/5.0

Google Business Profile reviews

View Reviews
“EPC Group transformed our Power BI environment from an ungoverned mess into a secure, scalable analytics platform. Their HIPAA expertise meant we never had to compromise between compliance and usability.”
VP of IT
Regional Healthcare System (500+ beds)
Power BI Governance & HIPAA Compliance
“We evaluated three GSIs and two boutique firms. EPC was the only firm that put senior architects on our project from day one. The difference in quality and speed was dramatic.”
CTO
Fortune 500 Financial Services
Azure Migration & Modernization
“The governance scorecard EPC provided during our evaluation process was more valuable than some vendors' entire proposals. It showed they understood our maturity level before we even signed a contract.”
Director of Enterprise Architecture
Federal Government Agency
SharePoint & Microsoft 365 Governance
“What impressed us most was the post-go-live support. Four weeks of hypercare, weekly check-ins, and proactive performance tuning. Most consultants disappear after deployment.”
Chief Data Officer
Higher Education Institution (40K students)
Enterprise Analytics Platform

Frequently Asked Questions

Common questions about EPC Group's credentials, compliance, and engagement model.

1What Microsoft partner certifications does EPC Group hold?

EPC Group holds Microsoft Solutions Partner designations for Data & AI (Azure), Digital & App Innovation (Azure), Infrastructure (Azure), Modern Work, and Security. We have maintained Microsoft Gold/Solutions Partner status continuously since 2003. Our founder Errin O'Connor is a 4x Microsoft Press bestselling author, and our team collectively holds 85+ active Microsoft certifications across Azure, Power Platform, Microsoft 365, and Security.

2How does EPC Group handle HIPAA compliance in consulting engagements?

EPC Group implements HIPAA compliance through a multi-layered approach: (1) Business Associate Agreements (BAAs) executed before any PHI access, (2) encryption at rest and in transit for all protected health information, (3) role-based access controls with least-privilege principles, (4) comprehensive audit logging of all data access, (5) annual HIPAA security risk assessments, (6) staff training with documented completion records, and (7) incident response procedures with breach notification protocols aligned to the HITECH Act 60-day notification requirement.

3What are EPC Group's SLA response times for critical issues?

EPC Group offers four priority tiers: P1 (Critical/System Down) with a 15-minute response and 4-hour resolution target, P2 (Major Impact) with a 1-hour response and 8-hour resolution target, P3 (Moderate Impact) with a 4-hour response and 24-hour resolution target, and P4 (Low Impact/Enhancement) with an 8-hour response and 5-business-day resolution target. All P1 and P2 issues include direct access to a senior architect. SLA breach remedies include service credits and escalation to the CEO.

4How should we evaluate Microsoft consulting firms for enterprise projects?

Evaluate firms across 10 criteria: (1) Microsoft partnership tier and active designations, (2) industry-specific compliance experience (HIPAA, SOC 2, FedRAMP), (3) team certifications and tenure, (4) reference customers in your industry, (5) project methodology and QA processes, (6) SLA commitments with breach remedies, (7) IP ownership and data handling policies, (8) scalability of the team for your project size, (9) thought leadership and published expertise, (10) total cost of ownership including post-go-live support. Require a 2-week proof of concept before committing to full engagements over $100K.

5What quality assurance processes does EPC Group follow?

EPC Group follows a Delivery Excellence Playbook that includes: 2-week sprint cycles with client demos, weekly project health checks reviewed by senior leadership, mandatory code reviews and architecture reviews at every milestone, automated testing with 80%+ coverage requirements, UAT sign-off gates before production deployment, post-go-live hypercare periods (typically 4 weeks), and monthly client satisfaction surveys. Our client satisfaction rating is 4.9 out of 5.0 across 5,200+ completed engagements, with a Net Promoter Score of 72.

6What is the difference between boutique Microsoft consultancies and Global Systems Integrators?

Boutique firms like EPC Group offer senior-level consultants on every engagement (no bench-staffing with juniors), faster decision-making, deeper Microsoft specialization, and typically 30-50% lower rates than GSIs. GSIs (Accenture, Deloitte, Infosys) offer broader geographic reach, larger team scaling, and brand recognition with procurement departments. For Microsoft-specific projects under $5M, boutique specialists consistently deliver better outcomes because every team member is a certified Microsoft expert rather than a generalist reassigned from another technology stack.

Ready to Evaluate EPC Group for Your Next Project?

Schedule a 30-minute discovery call with a senior architect. No sales pitch — bring your requirements, your RFP checklist, and your toughest questions. We will show you exactly how we would approach your project.

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Phone

(888) 381-9725

Email

contact@epcgroup.net

Address

4900 Woodway Drive, Suite 830, Houston, TX 77056

Business Hours

Monday-Friday, 8 AM - 7 PM CT

Quick Response Guarantee

We respond to all inquiries within one business day