Advanced meetings + webinars + Virtual Appointments + Town Halls + AI recap. $10/user/month add-on. Selection framework.
Last updated by Errin O'Connor, Founder & Chief AI Architect, EPC Group
Microsoft Teams Premium: $10/user/month add-on (Microsoft list). 6 capability categories: intelligent meeting recap + advanced meeting protection + advanced webinars + Virtual Appointments + advanced town halls + Copilot integration. Use cases: regulated meetings (watermarks + labels + encryption), external events + webinars, customer engagement (healthcare, banking, retail), all-hands town halls, executive briefings. Teams Premium ($10) vs Copilot for M365 ($30) — overlap on meeting recap but Copilot broader across M365. Typical enterprise deploys both: Copilot for knowledge workers + Teams Premium for regulated + external. EPC Group tiers: Assessment, Foundation, Webinars, Virtual Appointments and a monthly Retainer — each a fixed fee quoted after a scoping call.
Microsoft Teams Premium is a $10/user/month add-on to standard Teams (via M365 licensing). Six capability categories: (1) Intelligent meeting recap — AI-generated meeting summaries + action items + speaker highlights. (2) Advanced meeting protection — watermarks, sensitivity labels for meetings, end-to-end encryption. (3) Advanced webinars — registration, waitlist, capacity, structured Q&A, virtual green rooms. (4) Virtual Appointments — customer meeting scheduling, SMS reminders, queue view, analytics. (5) Advanced Town Halls — up to 20,000 attendees, live translation, real-time engagement. (6) Copilot integration — Copilot features in Teams meetings + chat + calls. Some Teams Premium features overlap with Copilot for M365 — evaluate together.
Six proven enterprise use cases: (1) Regulated industries — advanced meeting protection (watermarks + labels + encryption) for finance, healthcare, legal, government meetings. (2) External events + webinars — advanced webinars for marketing events, product launches, customer education. (3) Customer engagement — Virtual Appointments for healthcare consultations, banking advisors, retail personal shopping. (4) All-hands town halls — Advanced Town Halls for large-scale corporate communications. (5) Executive briefings — meeting protection for board meetings + M&A discussions. (6) Copilot productivity — meeting recap + insights + task capture for all users.
Overlap: Both provide meeting recap + insights. Differences: (1) Teams Premium ($10/user/month) — meeting-focused + advanced protection + webinars + Virtual Appointments + Town Halls. (2) Copilot for M365 ($30/user/month) — full Copilot across Word + Excel + PowerPoint + Outlook + Teams. If you buy Copilot for M365, some Teams Premium meeting recap features are included. If Teams meeting recap is your primary need + no interest in Copilot elsewhere: Teams Premium alone is cheaper. Typical enterprise: Copilot for M365 for knowledge workers + Teams Premium for regulated meetings + external events. Some enterprises deploy both.
Virtual Appointments is Teams Premium's customer-meeting scheduling module. Capabilities: (1) Booking calendar — customer self-service scheduling. (2) SMS + email reminders — reduce no-shows. (3) Queue view — for high-volume scheduling. (4) Custom lobby — branded waiting experience. (5) Meeting analytics — customer satisfaction + wait times + no-show rates. (6) Integrations — Salesforce, ServiceNow, EHRs (Epic for healthcare). Use cases: healthcare virtual visits, banking advisor appointments, retail personal shopping consultations, insurance claim adjustment. Alternative: Microsoft Bookings (included with M365) for simpler scheduling.
Teams Premium Advanced Webinars adds enterprise capabilities beyond basic Teams meetings: (1) Registration + RSVP + payment — customizable registration form + capacity limits. (2) Waitlist management. (3) Green room — presenters prepare pre-event. (4) Manage what attendees see — hide presenter panel until start. (5) Structured Q&A — attendee questions + presenter moderation. (6) Attendee reporting — attendance + engagement + downloads. (7) Custom email confirmations + reminders. Best for: product launches, customer education, industry events, employee training. Typical webinar cost per attendee: $0.50-$2 including Teams Premium license.
Teams Premium advanced meeting protection: (1) Watermarks — sensitivity-labeled meetings show user email on screen for attendee identification. (2) Sensitivity labels for meetings — automatically apply DLP + retention + encryption per label. (3) End-to-end encryption — for one-on-one calls + scheduled meetings. (4) Restrict recording, sharing, transcript. (5) Restrict attendee actions — presenter, mute, chat, screen share. Use cases: board meetings, M&A discussions, regulated industry meetings (HIPAA + FINRA + attorney-client). Meeting protection is often the primary reason regulated enterprises buy Teams Premium.
Teams Premium cost: $10/user/month, in addition to M365 base license. Typical enterprise deployment: only users needing Premium features get license (not all users). EPC Group Teams Premium delivery: (1) Teams Premium Assessment (2 weeks) — use case identification + user population sizing + governance design. (2) Teams Premium Foundation (4 weeks) — deployment + sensitivity label meeting integration + governance framework + admin training. (3) Advanced Webinars Program (6 weeks) — webinar template library + event manager training + measurement framework. (4) Virtual Appointments Integration (6 weeks) — Salesforce/ServiceNow/EHR connectors + user + customer training. (5) Ongoing Teams Governance Retainer — monthly, scoped to the tenant. Each is a fixed fee set at scoping.
2-week fixed fee: use case + user sizing + governance design. Call (888) 381-9725.
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