Microsoft Intune Suite 2026: Remote Help + Endpoint Privilege Management + Microsoft Tunnel

Microsoft Intune Suite 2026 — Beyond Basic Intune

Microsoft Intune Suite is the $10/user/month add-on (or included in M365 E7 at $99/user/mo) that bundles five premium endpoint management modules: Remote Help, Endpoint Privilege Management (EPM), Microsoft Tunnel, Advanced Endpoint Analytics, and Specialty Device Management. Each delivers operational capability the base Intune license cannot match.

This is EPC Group's working guide on which modules are operationally required at scale.

1. Remote Help — The Modern Support Tool

What it does: Browser-based remote-control session with the end user's Windows device. Replaces Bomgar, TeamViewer, LogMeIn, and ConnectWise Control for Microsoft-native support workflows.

When you need it: IT support team currently using third-party remote-control tools. Microsoft-native integration with Entra ID + Conditional Access removes a third-party identity surface.

EPC Group from the trenches: Remote Help integrates with the Microsoft Teams "Help" admin role natively. Help desk technicians activate the role via PIM, get just-in-time Remote Help access, and the session is fully audited in Purview. Cost savings vs Bomgar Enterprise license is typically $30-60/help-desk-tech/month.

2. Endpoint Privilege Management (EPM) — Remove Local Admin Rights

What it does: Lets standard users elevate approved applications to admin without granting permanent local admin rights. Microsoft's competitor to BeyondTrust EPM, CyberArk EPM, and Delinea EPM.

When you need it: Every enterprise. Local admin rights remain the single largest endpoint security risk in 2026 — and the simplest one to fix. Standard users need to install Adobe Reader updates, run certain installers, modify certain network settings — without EPM, IT either grants permanent admin (bad) or processes thousands of help desk tickets (bad).

EPC Group from the trenches: Standard EPM deployment removes local admin rights from 95-99% of users in 60-90 days. Reduces ransomware impact (most ransomware requires local admin), simplifies compliance audits (no permanent admin = no admin password rotation), and cuts help desk volume by 15-25%.

3. Microsoft Tunnel — VPN Replacement for Mobile + Linux

What it does: Microsoft-native VPN for iOS, Android, macOS, and Linux endpoints. Replaces traditional VPN for mobile workforces.

When you need it: Organizations supporting iOS + Android + Linux endpoints that need access to internal resources. Microsoft Tunnel + Entra Conditional Access creates Zero Trust mobile access.

EPC Group from the trenches: Microsoft Tunnel does NOT replace Cloudflare Access or Zscaler ZPA for the full Zero Trust Network Access (ZTNA) story. Microsoft Tunnel is best-positioned as the "VPN replacement for the iOS/Android/Linux endpoint subset" that integrates natively with Intune. For pure Windows fleets, Microsoft Entra Private Access (part of Entra Suite) is the better ZTNA story.

4. Advanced Endpoint Analytics — Beyond Baseline

What it does: Deeper Endpoint Analytics with Anomaly Detection, custom KQL queries, and 90-day historical data (vs base Endpoint Analytics' 30-day).

When you need it: Mature endpoint operations teams running Proactive Remediations at scale. Advanced Analytics surfaces patterns base Analytics misses.

EPC Group from the trenches: Most organizations underuse base Endpoint Analytics, so jumping to Advanced before that baseline matures is premature. Get base Endpoint Analytics + 5-10 Proactive Remediations live first; then Advanced delivers compounding value.

5. Specialty Device Management

What it does: Management for specialty endpoints: HoloLens 2, Surface Hub, Teams Rooms, AR/VR devices, kiosk-mode devices, and IoT.

When you need it: Organizations deploying HoloLens for industrial use cases (training, remote inspection), Surface Hub for executive collaboration rooms, or kiosk fleets (retail, hospitality, healthcare).

EPC Group from the trenches: For mainstream knowledge worker deployments, this module is unnecessary. For organizations actually deploying HoloLens 2 or Surface Hub at meaningful scale, it is operationally essential.

EPC Group Intune Suite Deployment

EPC Group runs Intune Suite deployments in 6-8 weeks for tenants already on Intune base. Typical scope:

• Week 1-2: Remote Help rollout + help desk training
• Week 3-4: EPM policy design + standard-user pilot
• Week 5-6: Microsoft Tunnel for mobile + Linux endpoints (where applicable)
• Week 7-8: Advanced Endpoint Analytics + Specialty Device Management (if applicable)

Pricing: $50K-$120K fixed-fee for Intune Suite implementation; $5K-$15K/month for ongoing Intune Suite managed services.

Schedule a discovery call at /contact or call (888) 381-9725.

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