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Novartis: transcript of exhibit 03 (page 3)

This is a transcription of the visible text of the published, redacted document page on the Novartis evidence record. It was generated on 2026-09-17 by optical character recognition of the published image, never of the original. Where the published image carries a redaction box, the transcript says [REDACTED] (0 on this page). OCR can misread characters; the image governs.

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Transcript

U) NOvARTIS

Statement of Work for Support

3 Terms of Engagement

3.1 Engagement Logistics

For any on-site support, Novartis agrees to provide a secured work area with

adequate lighting, desks, telephones, timely access to all personnel (including

customer-designated Project Manager), resources (including all necessary hardware,

software, network equipment, etc.) and requested information that is deemed

necessary to ensure that EPC Group can fulfill its commitments as stated herein.

EPC Group reserves the right to charge a shift differential if a consultant(s) is called

upon to work third shift, or carry a pager and respond to emergency situations during

off-hours on a continuing basis.

To initiate work, Novartis must sign and submit an authorized Purchase Order (PO)

with the signed SOW. EPC Group will staff this engagement only after EPC Group

receives an authorized PO for the estimated cost of this effort referencing this

statement of work, and accompanied by this signed agreement.

3.2 Acceptance Agreement

Statement of Work Acceptance Signatures

rs Group Nerag

[SIGNATURE REDACTED - [SIGNATURE REDACTED -

ORIGINAL RETAINED BY EPC ORIGINAL RETAINED BY EPC

GROUP] GROUP]

[CLIENT SIGNATORY NAME

Powe: [aiazoro [owes aranoro

Novartis: SharePoint Upgrade to SP 2010 Issue: 2.1

O'Connor Enterprise Group, Inc., doing business as EPC Group, is the legal contracting entity for the engagements documented here.

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