Experiencing an Exchange Outage?
Call now for immediate assistance - Expert on call 24/7/365
When Exchange Goes Down, We Respond Immediately
Exchange outages can cost your organization $5,600 per minute in lost productivity. EPC Group's 24/7 emergency support team has resolved 500+ critical incidents with an average response time of 15 minutes.
15-Minute Response
Average response time
24/7/365 Availability
Always on call
99.8% Resolution Rate
First-call fixes
Common Exchange Emergencies
We specialize in rapid diagnosis and resolution of critical Exchange issues.
Mail Flow Stopped
Email not sending/receiving, stuck in queues, NDR errors, transport rule failures.
Exchange Server Crash
Database corruption, service failures, hung mailbox servers, unresponsive DAG.
Security Breach
Compromised admin accounts, ransomware attacks, unauthorized mailbox access, data exfiltration.
Data Loss Incident
Accidental deletion, mailbox corruption, backup failures, lost public folders.
Performance Degradation
Slow Outlook performance, high CPU/memory usage, database latency, timeout errors.
Migration Failure
Stuck mailbox migrations, hybrid connectivity issues, coexistence problems.
Our Emergency Response Process
A proven incident response framework that minimizes downtime and restores service rapidly.
Initial Contact & Triage
Expert Exchange consultant answers your call immediately. We gather initial details and assess severity level.
Remote Diagnostics
Secure remote access established. Run diagnostic scripts, review event logs, analyze mail queues and performance metrics.
Root Cause Identification
Pinpoint exact cause of failure using advanced troubleshooting tools and 28+ years of Exchange expertise.
Resolution & Restoration
Execute fix (e.g., restart transport service, repair database, restore from backup, failover to secondary node).
Monitoring & Documentation
Verify full service restoration. Provide incident report with root cause analysis and prevention recommendations.
Why Choose EPC Group for Emergency Support?
Real Human Experts, Not Tier 1 Support
You speak directly with a Senior Exchange Consultant, not an outsourced call center. No scripted responses.
28+ Years Microsoft Expertise
We've supported Exchange since version 5.5. Our team includes MVP nominees and Microsoft Certified Master alumni.
Flat-Rate Emergency Pricing
No surprise bills. Fixed pricing per incident regardless of resolution time. Transparent, upfront costs.
Post-Incident Prevention
Every emergency includes a detailed root cause analysis and actionable recommendations to prevent recurrence.
Emergency? Call Now for Immediate Assistance
Our emergency response team is standing by 24/7/365. No answering services, no callbacks - instant access to senior Exchange experts.
Average response time: 15 minutes | Available 24/7/365