24/7 Power BI and Azure analytics monitoring, proactive optimization, and dedicated architect support. Transparent SLA tiers with monthly billing — no large upfront commitments, no support drop-off after payment.
Essentials $3,500/mo | Advanced $8,500/mo | Enterprise $15,000+/mo
Enterprise analytics has a dirty secret: most consulting firms deliver a project, collect payment, and disappear. When dashboards break at 2 AM, when data refreshes fail before the board meeting, when a new data source needs integration — the team that built your analytics is suddenly unavailable or charging emergency rates.
EPC Group built managed analytics services specifically to solve this problem. Our structure eliminates the misaligned incentives that cause support drop-off: monthly billing means we must earn your business every month. Contractual SLAs with service credits mean we are financially accountable for response times. Named team members (not anonymous ticket queues) create personal accountability. Month-to-month terms after 90 days mean you can leave anytime if we underperform.
The result: your analytics environment is monitored 24/7, optimized proactively, and supported by the same team that understands your data, your business, and your compliance requirements. No more calling a generic helpdesk and explaining your environment from scratch every time.
Three tiers designed for different maturity levels. Every tier includes monitoring and SLAs. Upgrade, downgrade, or customize anytime.
Professional monitoring and support for stable analytics environments.
Proactive optimization and development for growing analytics programs.
Co-managed analytics practice with a dedicated architect and 24/7 SLA.
| Feature | Essentials | Advanced | Enterprise |
|---|---|---|---|
| 24/7 Automated Monitoring | |||
| Monthly Health Check Report | |||
| Weekly Optimization Review | |||
| Support Hours | 8 hours/month | 24 hours/month | Unlimited |
| Support Coverage | 8x5 (Business Hours) | 24x5 (Weekdays) | 24/7/365 |
| Critical (P1) Response | 4 hours | 2 hours | 30 minutes |
| High (P2) Response | 8 hours | 4 hours | 1 hour |
| Medium (P3) Response | Next business day | 8 hours | 4 hours |
| Low (P4) Response | 2 business days | Next business day | 8 hours |
| Capacity Review | Monthly | Weekly | Continuous |
| Security Audit | Quarterly | Monthly | Continuous |
| New Dashboard Development | 2 dashboards/quarter | Unlimited | |
| Dedicated Support Team | |||
| Dedicated Analytics Architect | |||
| Quarterly Business Reviews | |||
| Governance Framework Enforcement | |||
| Unlimited Support Hours |
EPC Group's managed analytics services cover the full Microsoft analytics stack — from Power BI dashboards to the Azure data platform underneath them.
We audit your current analytics environment: Power BI workspaces, data sources, gateways, capacity, user base, and compliance requirements.
We establish performance baselines, configure monitoring, set up alerting thresholds, and document your environment architecture.
We onboard your team to the support process: ticketing, escalation paths, communication channels, and SLA expectations.
Continuous monitoring begins. Proactive optimization, monthly/weekly reviews, and strategic planning per your tier level.
Managed analytics is proactive, continuous management of your Power BI and Azure analytics environment — not reactive break-fix support. Break-fix means you call when something breaks, wait for triage, and pay hourly. Managed analytics includes continuous monitoring (dashboards, data refreshes, gateway health), proactive optimization (query performance tuning, data model improvements), capacity management (preventing performance degradation before users notice), governance enforcement (security audits, compliance checks), and strategic planning (quarterly roadmaps, new dashboard development). EPC Group's managed services prevent issues rather than waiting for them to become production incidents.
The Essentials tier ($3,500/month) includes: 24/7 automated monitoring of Power BI service health, data refresh status, and gateway connectivity. Monthly health check with a written report covering performance metrics, usage analytics, and recommendations. 8x5 support (business hours, Monday-Friday) with 4-hour response time for critical issues and next-business-day for non-critical. Up to 8 support hours per month for troubleshooting, minor dashboard modifications, and user support. Monthly capacity review to prevent Premium/Fabric capacity exhaustion. Quarterly security audit of workspace permissions, row-level security, and sharing policies. This tier is designed for organizations with stable analytics environments that need professional monitoring and a safety net.
The Advanced tier ($8,500/month) adds: weekly optimization reviews (not just monthly health checks), 24x5 support coverage (round-the-clock weekdays), 2-hour response time for critical issues, up to 24 support hours per month, proactive performance tuning (query optimization, data model refactoring, incremental refresh configuration), capacity management with alerting and auto-scaling recommendations, new dashboard development (up to 2 dashboards per quarter included), data source change management and testing, and a dedicated support team (not a shared queue). The Advanced tier is for organizations actively evolving their analytics environment — adding new data sources, building new dashboards, and scaling user adoption.
The Enterprise tier ($15,000+/month) includes: a dedicated analytics architect assigned to your account (named individual, not a queue), 24/7/365 support with 30-minute response for critical issues, unlimited support hours, weekly strategic meetings with your analytics stakeholders, governance framework enforcement (compliance audits, policy updates, training), quarterly business reviews with executive reporting on analytics ROI and adoption, unlimited new dashboard and report development, data architecture consulting and optimization, Fabric/Azure capacity co-management, and priority escalation to Microsoft for platform issues. This tier functions as an extension of your IT team — a co-managed analytics practice with enterprise-grade SLAs.
SLA response times by severity and tier: Critical (P1 - production down): Essentials 4 hours, Advanced 2 hours, Enterprise 30 minutes. High (P2 - major degradation): Essentials 8 hours, Advanced 4 hours, Enterprise 1 hour. Medium (P3 - partial impact): Essentials next business day, Advanced 8 hours, Enterprise 4 hours. Low (P4 - informational): Essentials 2 business days, Advanced next business day, Enterprise 8 hours. Resolution targets: Critical issues targeted for 8-hour resolution (Essentials), 4-hour (Advanced), 2-hour (Enterprise). All SLAs are measured from ticket creation time and reported monthly with actual vs. target metrics.
Yes. Tier upgrades take effect at the start of the next billing cycle with no additional fees. Downgrades require 30 days notice. EPC Group also offers custom plans for organizations whose needs do not fit neatly into the three standard tiers — for example, 24/7 support with a lower hour allocation, or Essentials-level monitoring with a dedicated architect. Custom plans are priced based on specific requirements. All tiers include a 90-day initial commitment (to allow proper onboarding and baseline establishment) followed by month-to-month terms with 30-day cancellation notice.
The 'support drop-off after payment' problem occurs when consulting firms deliver a project, collect payment, and become unresponsive when issues arise. EPC Group addresses this structurally: (1) Managed services are billed monthly — if we underperform, you cancel next month. There is no large upfront payment creating misaligned incentives. (2) SLAs are contractual with measurable targets reported monthly. If we miss SLA targets, service credits apply automatically. (3) Named team members (Advanced and Enterprise tiers) create accountability — you work with the same people, not anonymous ticket queues. (4) Quarterly business reviews ensure ongoing alignment between our service and your evolving needs. (5) Month-to-month terms after initial 90 days mean EPC Group must continuously earn your business.
EPC Group's managed analytics services cover the full Microsoft analytics stack: Power BI Service (workspace health, report performance, data refresh monitoring, capacity utilization), Power BI Premium/Fabric (capacity metrics, auto-scale management, workload balancing), Power BI Gateway (connectivity monitoring, update management, load balancing), Azure Data Factory (pipeline monitoring, error alerting, performance optimization), Azure Synapse Analytics (query performance, resource management, cost optimization), Azure SQL Database (performance tuning, index management, security patching), and Dataverse (capacity monitoring, data integration health). Monitoring uses a combination of Power BI REST APIs, Azure Monitor, custom alerting, and our proprietary health scoring dashboard.
Schedule a managed services consultation. We will assess your current environment, recommend the right tier, and show you exactly what monitoring and support looks like from day one.
Microsoft Solutions Partner status (six designations: Data & AI, Modern Work, Infrastructure, Security, Digital & App Innovation, Business Applications) replaced the legacy Microsoft Gold Partner program in 2022. EPC Group held Gold Partner status from 2003 to 2022 (the oldest continuous Gold Partner in North America) and currently holds all six Solutions Partner designations; a credentialing footprint shared by fewer than 50 firms globally and typically used by Microsoft field teams as a vetting gate for enterprise Customer 0 nominations and named-account engagements.
EPC Group 29-year Microsoft consulting heritage matters specifically because Microsoft platform decisions today are layered on top of 25 years of architectural choices: Active Directory schema decisions from 2005 affect Microsoft Entra ID Conditional Access policy design in 2026; SharePoint 2003 information architecture decisions affect Copilot grounding quality in 2026. The firms that can navigate that depth (fewer than a dozen Microsoft Solutions Partners in North America) have a structural advantage on enterprise Microsoft migrations.
For a tailored read on this topic in your specific tenant, contact EPC Group at contact@epcgroup.net or +1 (888) 381-9725. Engagement options at /pricing.