Managed Analytics Services — enterprise Microsoft consulting resource from EPC Group. We provide strategic guidance, implementation expertise, governance frameworks, and compliance-native delivery across the Microsoft ecosystem (Power BI, Microsoft Fabric, Microsoft 365, SharePoint, Azure, AI Governance, Microsoft Copilot).
By Errin O'Connor, Founder & Chief AI Architect, EPC Group
We offer 24/7 monitoring for Power BI and Azure analytics. Our services include proactive optimization and dedicated architect support.
We provide:
Essentials $3,500/mo | Advanced $8,500/mo | Enterprise $15,000+/mo
EPC Group's managed analytics services ensure your Power BI and Azure data environment operates continuously. We offer three clear tiers:
These tiers include services such as gateway monitoring, dedicated analytics architects, and strategic quarterly reviews.
EPC Group monitors and maintains the full Microsoft analytics stack. This includes all major layers of a modern data environment.
One managed services team handles all of these. You do not need separate vendors for each platform layer.
The Essentials tier is designed for organizations that need baseline monitoring and monthly health checks. It includes:
The Advanced tier adds deeper optimization and extended coverage for organizations with complex reporting environments. Additions over Essentials include:
The Enterprise tier provides the highest level of support for organizations running large-scale analytics programs. It includes everything in Advanced, plus:
Most analytics outages are predictable. Refresh jobs start failing at 3 AM. Capacity limits get hit during month-end reporting. A gateway goes offline over a holiday weekend.
EPC Group monitors these signals continuously. We alert and fix issues before they reach users. The result is fewer emergency escalations and more stable reporting during critical business periods.
Managed analytics services work best for organizations that match one or more of these profiles.
EPC Group has completed over 1,500 Power BI deployments and more than 10,000 enterprise Microsoft engagements since 1997.
Founder Errin O'Connor is the author of four bestsellers for Microsoft Press and Sams, including Microsoft Power BI Dashboards Step by Step. The firm also holds key Microsoft Solutions Partner designations.
Our managed analytics team includes architects with expertise in enterprise data environments. They are specialists, not generalists who learned Power BI from tutorials.
We recognize the common failures in Microsoft analytics environments and know how to avoid these problems.
Managed analytics services include several key areas: monitoring, incident response, performance optimization, governance enforcement, and strategic advisory for your Power BI and Azure analytics environment.
The scope of services varies by tier:
Engagements begin at $3,500/month for the Essentials tier. Contracts usually last for 12 months and include quarterly review points.
EPC Group does not require multi-year commitments for standard managed analytics engagements.
Yes. EPC Group manages both Power BI Premium and Microsoft Fabric capacities. Our services include:
Our managed services model covers the entire Microsoft analytics platform, not just the front-end reporting layer.
We offer three support tiers to meet your needs:
All tiers include proactive monitoring. This helps catch and fix many issues before they lead to a support ticket.
Yes. EPC Group begins each new managed analytics engagement with an environment assessment. We document existing elements, identify technical debt, and find governance gaps.
After this, we create a remediation plan and take on ongoing management responsibilities.
A dedicated architect understands your specific environment. This includes your data model, business calendar, governance rules, and key stakeholders.
In contrast, a shared support team handles your ticket without any prior knowledge.
Enterprise-tier clients benefit from a named individual who:
EPC Group offers SLA-backed managed analytics services for enterprise Power BI, Fabric, and Azure environments. Our services include:
This allows your team to focus on analysis instead of infrastructure.
Three tiers designed for different maturity levels. Every tier includes monitoring and SLAs. Upgrade, downgrade, or customize anytime.
Professional monitoring and support for stable analytics environments.
Proactive optimization and development for growing analytics programs.
Co-managed analytics practice with a dedicated architect and 24/7 SLA.
| Feature | Essentials | Advanced | Enterprise |
|---|---|---|---|
| 24/7 Automated Monitoring | |||
| Monthly Health Check Report | |||
| Weekly Optimization Review | |||
| Support Hours | 8 hours/month | 24 hours/month | Unlimited |
| Support Coverage | 8x5 (Business Hours) | 24x5 (Weekdays) | 24/7/365 |
| Critical (P1) Response | 4 hours | 2 hours | 30 minutes |
| High (P2) Response | 8 hours | 4 hours | 1 hour |
| Medium (P3) Response | Next business day | 8 hours | 4 hours |
| Low (P4) Response | 2 business days | Next business day | 8 hours |
| Capacity Review | Monthly | Weekly | Continuous |
| Security Audit | Quarterly | Monthly | Continuous |
| New Dashboard Development | 2 dashboards/quarter | Unlimited | |
| Dedicated Support Team | |||
| Dedicated Analytics Architect | |||
| Quarterly Business Reviews | |||
| Governance Framework Enforcement | |||
| Unlimited Support Hours |
EPC Group's managed analytics services cover the full Microsoft analytics stack — from Power BI dashboards to the Azure data platform underneath them.
We audit your current analytics environment: Power BI workspaces, data sources, gateways, capacity, user base, and compliance requirements.
We establish performance baselines, configure monitoring, set up alerting thresholds, and document your environment architecture.
We onboard your team to the support process: ticketing, escalation paths, communication channels, and SLA expectations.
Continuous monitoring begins. Proactive optimization, monthly/weekly reviews, and strategic planning per your tier level.
Managed analytics is proactive, continuous management of your Power BI and Azure analytics environment — not reactive break-fix support. Break-fix means you call when something breaks, wait for triage, and pay hourly. Managed analytics includes continuous monitoring (dashboards, data refreshes, gateway health), proactive optimization (query performance tuning, data model improvements), capacity management (preventing performance degradation before users notice), governance enforcement (security audits, compliance checks), and strategic planning (quarterly roadmaps, new dashboard development). EPC Group's managed services prevent issues rather than waiting for them to become production incidents.
The Essentials tier ($3,500/month) includes: 24/7 automated monitoring of Power BI service health, data refresh status, and gateway connectivity. Monthly health check with a written report covering performance metrics, usage analytics, and recommendations. 8x5 support (business hours, Monday-Friday) with 4-hour response time for critical issues and next-business-day for non-critical. Up to 8 support hours per month for troubleshooting, minor dashboard modifications, and user support. Monthly capacity review to prevent Premium/Fabric capacity exhaustion. Quarterly security audit of workspace permissions, row-level security, and sharing policies. This tier is designed for organizations with stable analytics environments that need professional monitoring and a safety net.
The Advanced tier ($8,500/month) adds: weekly optimization reviews (not just monthly health checks), 24x5 support coverage (round-the-clock weekdays), 2-hour response time for critical issues, up to 24 support hours per month, proactive performance tuning (query optimization, data model refactoring, incremental refresh configuration), capacity management with alerting and auto-scaling recommendations, new dashboard development (up to 2 dashboards per quarter included), data source change management and testing, and a dedicated support team (not a shared queue). The Advanced tier is for organizations actively evolving their analytics environment — adding new data sources, building new dashboards, and scaling user adoption.
The Enterprise tier ($15,000+/month) includes: a dedicated analytics architect assigned to your account (named individual, not a queue), 24/7/365 support with 30-minute response for critical issues, unlimited support hours, weekly strategic meetings with your analytics stakeholders, governance framework enforcement (compliance audits, policy updates, training), quarterly business reviews with executive reporting on analytics ROI and adoption, unlimited new dashboard and report development, data architecture consulting and optimization, Fabric/Azure capacity co-management, and priority escalation to Microsoft for platform issues. This tier functions as an extension of your IT team — a co-managed analytics practice with enterprise-grade SLAs.
SLA response times by severity and tier: Critical (P1 - production down): Essentials 4 hours, Advanced 2 hours, Enterprise 30 minutes. High (P2 - major degradation): Essentials 8 hours, Advanced 4 hours, Enterprise 1 hour. Medium (P3 - partial impact): Essentials next business day, Advanced 8 hours, Enterprise 4 hours. Low (P4 - informational): Essentials 2 business days, Advanced next business day, Enterprise 8 hours. Resolution targets: Critical issues targeted for 8-hour resolution (Essentials), 4-hour (Advanced), 2-hour (Enterprise). All SLAs are measured from ticket creation time and reported monthly with actual vs. target metrics.
Yes. Tier upgrades take effect at the start of the next billing cycle with no additional fees. Downgrades require 30 days notice. EPC Group also offers custom plans for organizations whose needs do not fit neatly into the three standard tiers — for example, 24/7 support with a lower hour allocation, or Essentials-level monitoring with a dedicated architect. Custom plans are priced based on specific requirements. All tiers include a 90-day initial commitment (to allow proper onboarding and baseline establishment) followed by month-to-month terms with 30-day cancellation notice.
The 'support drop-off after payment' problem occurs when consulting firms deliver a project, collect payment, and become unresponsive when issues arise. EPC Group addresses this structurally: (1) Managed services are billed monthly — if we underperform, you cancel next month. There is no large upfront payment creating misaligned incentives. (2) SLAs are contractual with measurable targets reported monthly. If we miss SLA targets, service credits apply automatically. (3) Named team members (Advanced and Enterprise tiers) create accountability — you work with the same people, not anonymous ticket queues. (4) Quarterly business reviews ensure ongoing alignment between our service and your evolving needs. (5) Month-to-month terms after initial 90 days mean EPC Group must continuously earn your business.
EPC Group's managed analytics services cover the full Microsoft analytics stack: Power BI Service (workspace health, report performance, data refresh monitoring, capacity utilization), Power BI Premium/Fabric (capacity metrics, auto-scale management, workload balancing), Power BI Gateway (connectivity monitoring, update management, load balancing), Azure Data Factory (pipeline monitoring, error alerting, performance optimization), Azure Synapse Analytics (query performance, resource management, cost optimization), Azure SQL Database (performance tuning, index management, security patching), and Dataverse (capacity monitoring, data integration health). Monitoring uses a combination of Power BI REST APIs, Azure Monitor, custom alerting, and our proprietary health scoring dashboard.
Schedule a managed services consultation. We will assess your current environment, recommend the right tier, and show you exactly what monitoring and support looks like from day one.
Microsoft Solutions Partner status includes six designations: Data & AI, Modern Work, Infrastructure, Security, Digital & App Innovation, and Business Applications. This status replaced the Microsoft Gold Partner program in 2022.
EPC Group held the oldest continuous Microsoft Gold Partner status in North America from 2000 until Microsoft retired the program ended in 2022. We now have the core Solutions Partner designations.
This credential is shared by fewer than 200 partners globally. It is frequently used by Microsoft field teams as a vetting gate for:
EPC Group has a heritage since 1997 in Microsoft consulting. This experience is crucial because today’s Microsoft platform decisions build on 25 years of architectural choices. For example:
Firms that can navigate this complexity have a structural advantage in enterprise Microsoft migrations.
For a tailored read on this topic in your specific tenant, contact EPC Group at contact@epcgroup.net or +1 (888) 381-9725. Engagement options at /pricing.
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