Samsung: Unified Enterprise Analytics Across Global Operations
Last updated by Errin O'Connor, Founder & Chief AI Architect, EPC Group
Power BI Premium implementation delivering real-time visibility across manufacturing, sales, and supply chain for 15,000+ users in 12 countries (EPC-reported metric · 2019–2021 · engagement records)
The figures on this page are EPC Group's own engagement records, stated as such and not independently audited. The contracted SharePoint Server 2019 engagement with Samsung Semiconductor, Inc. is documented separately as a Contracted evidence record.
Overview
Samsung is one of the world's largest technology companies, with product lines spanning semiconductors, consumer electronics, mobile devices and display panels, and it generates enormous volumes of operational data every day. The engagement covered manufacturing facilities, sales offices and R&D centers across 12 countries (EPC-reported metric · 2019–2021 · engagement records).
Despite this wealth of data, Samsung's leadership lacked a unified view of enterprise performance. Disparate reporting tools across divisions created data silos that slowed decision-making and obscured cross-functional insights. EPC Group was engaged to architect and deploy an enterprise-wide Power BI Premium platform, consolidating analytics across manufacturing, sales, supply chain, and finance into a single, governed, real-time business intelligence ecosystem.
The Challenge
Samsung's global operations had evolved rapidly over two decades, resulting in a fragmented analytics landscape that could no longer support the speed and precision required for enterprise decision-making:
- Disparate data sources across global manufacturing plants, regional sales offices, and supply chain hubs with no unified reporting layer
- Multiple legacy BI tools including SAP BusinessObjects, Tableau Server instances, and hundreds of manual Excel-based reports maintained by individual teams
- Executive leadership lacked real-time visibility into cross-divisional KPIs, relying on monthly static reports that were outdated by the time they were compiled
- Data silos between semiconductor, mobile, consumer electronics, and display panel divisions prevented holistic business performance analysis
- No standardized data governance or security model, creating compliance risks across regions with different regulatory requirements (GDPR in Europe, PIPA in South Korea)
- SAP ERP and custom API data required complex transformation pipelines that existing tools could not handle at the required scale and refresh frequency
- Factory floor supervisors and field sales teams had no mobile access to analytics, forcing reliance on delayed email summaries from headquarters
Our Solution
EPC Group designed and executed a phased Power BI Premium deployment backed by Azure Synapse Analytics, replacing Samsung's fragmented reporting ecosystem with a unified, governed analytics platform spanning all major divisions and geographies. The counts below are EPC Group's engagement records (EPC-reported metric · 2019–2021 · engagement records):
Phase 1: Discovery & Data Landscape Assessment (Weeks 1-4)
EPC Group audited Samsung's existing analytics infrastructure across 12 countries (EPC-reported metric · 2019–2021 · engagement records). The team catalogued 300+ data sources — SAP ECC and S/4HANA instances, custom manufacturing execution systems (MES), Salesforce CRM and proprietary supply chain APIs — and identified 45 redundant reporting tools slated for decommission (EPC-reported metric · 2019–2021 · engagement records). This phase produced the data architecture blueprint and established the Power BI Premium P2 capacity sizing requirements.
Phase 2: Enterprise Data Warehouse on Azure Synapse (Weeks 5-12)
Deployed a centralized Azure Synapse Analytics workspace as the backbone of Samsung's analytics platform. Built 120+ Azure Data Factory pipelines to extract, transform and load data from SAP, Salesforce and 50+ custom APIs into a medallion architecture of bronze, silver and gold layers (EPC-reported metric · 2019–2021 · engagement records). Configured incremental refresh patterns to handle daily ingestion of 2+ billion manufacturing telemetry records without impacting query performance (EPC-reported metric · 2019–2021 · engagement records).
Phase 3: Power BI Dashboard Development (Weeks 8-20)
Designed and built 50+ automated Power BI dashboards organized by division — manufacturing operations (production yield, OEE, defect rates), global sales performance (revenue by region, product line and channel), supply chain logistics (inventory levels, lead times, supplier scorecards) and executive summaries (cross-divisional P&L, market share trends) (EPC-reported metric · 2019–2021 · engagement records). Implemented advanced DAX measures for rolling averages, year-over-year comparisons and what-if scenario modeling. Configured DirectQuery connections to SAP for real-time financial data alongside imported historical datasets.
Phase 4: Row-Level Security & Governance (Weeks 16-24)
Deployed a comprehensive row-level security (RLS) framework supporting 15,000+ users across 200+ security roles, each scoped by geography, division and management level so users only accessed data relevant to their function (EPC-reported metric · 2019–2021 · engagement records). Integrated with Samsung's existing Azure Active Directory for SSO and conditional access policies. Established data certification workflows, usage monitoring via Power BI activity logs, and compliance audit trails for GDPR and PIPA requirements.
Phase 5: Mobile BI & Global Rollout (Weeks 20-32)
Configured Power BI Mobile for factory floor supervisors, field sales managers and executive leadership, with mobile-optimized layouts for tablets and smartphones and offline snapshot capabilities. Executed a region-by-region rollout starting with South Korea headquarters, then expanding to facilities in Vietnam, India, China, Brazil, the United States and European operations. Delivered 80+ training sessions across time zones and established a Power BI Center of Excellence with 30 internal champions before transitioning to a managed support model (EPC-reported metric · 2019–2021 · engagement records).
Results & Impact
What this page does not claim
- No client endorsement or quotation: Samsung has not reviewed or endorsed this page, and no statement here is attributed to a Samsung employee.
- Every figure on this page is EPC-reported — drawn from EPC Group’s own engagement records for 2019–2021, labeled as such in the sentence that carries it, and not independently audited.
- This page does not claim a current commercial relationship with Samsung, and it does not describe the SharePoint Server 2019 engagement documented in the Evidence Center.
- No figure here describes EPC Group’s own size; the team count is an engagement fact.
The contracted engagement is a separate record: EPC Group's 2021 SharePoint Server 2019 engagement with Samsung Semiconductor, Inc. is published in the Evidence Center as a Contracted evidence record, backed by countersigned Services Agreement excerpts and a vendor declaration form. That record documents the contracting parties, scope and dates; it does not document the Power BI outcomes on this page, which stand on EPC Group's engagement records alone. Read the Samsung Semiconductor evidence record.
Implementation Timeline
The 8 months engagement (EPC-reported metric · 2019–2021 · engagement records) was structured as a phased rollout to minimize disruption to Samsung's ongoing operations while delivering incremental value at each milestone:
Quick Facts
- Client
- Samsung (engagement under MNDA)
- Industry
- Global Electronics Manufacturing
- Service
- Power BI Premium & Azure Synapse
- Duration
- 8 months (phased rollout) — EPC-reported metric · 2019–2021 · engagement records
- Team Size
- 12 consultants — EPC-reported metric · 2019–2021 · engagement records
- Scope
- 12 countries, 15,000+ users — EPC-reported metric · 2019–2021 · engagement records
- Annual Savings
- $2.5M from legacy tool elimination — EPC-reported metric · 2019–2021 · engagement records
- Contracted record
- Samsung Semiconductor — SharePoint Server 2019 (2021)
Technologies Used
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Analytics Capabilities Delivered
Custom Power BI solutions engineered for Samsung's global multi-division data environment
Manufacturing Analytics
Real-time production yield, defect tracking, and OEE dashboards across semiconductor fabrication, mobile assembly, and display panel manufacturing facilities.
Global Sales Intelligence
Revenue performance by region, product line, and sales channel. Market share trend analysis with what-if scenario modeling for pricing and promotion strategies.
Supply Chain Visibility
End-to-end supply chain dashboards with real-time inventory levels, supplier scorecards, logistics tracking, and demand forecasting across 12 countries (EPC-reported metric · 2019–2021 · engagement records).
Mobile BI for the Field
Optimized Power BI Mobile dashboards for factory floor supervisors and field sales managers with offline snapshot access and push notification alerts.
Why Samsung Chose EPC Group
Enterprise-grade Power BI expertise backed by Microsoft consulting since 1997 and large-scale global deployments
Enterprise Security Architecture
EPC Group's deep expertise in row-level security, Azure AD integration, and multi-region compliance frameworks was critical for Samsung's global deployment spanning GDPR and PIPA jurisdictions.
Global Deployment Experience
With a track record of multi-country Power BI rollouts for Fortune 500 organizations, EPC Group brought proven methodologies for managing stakeholders, training programs, and change management across time zones.
SAP & Azure Synapse Integration
EPC Group's certified expertise in connecting Power BI to SAP ERP systems via DirectQuery, combined with Azure Synapse data warehouse architecture, solved Samsung's most complex data integration challenges.
DAX & Performance Optimization
The team's advanced DAX optimization skills ensured sub-5-second load times even for dashboards querying billions of manufacturing telemetry records across Samsung's Azure Synapse backend (EPC-reported metric · 2019–2021 · engagement records).
Related Records and Case Studies
Samsung Semiconductor — SharePoint Server 2019 (2021)
Countersigned Services Agreement excerpts and a vendor declaration form
Financial Institution Power BI Deployment (anonymized)
Enterprise self-service BI for a large analyst community
Southern Farm Bureau Life Insurance
Enterprise analytics for policy performance and claims optimization
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