Last updated June 11, 2026 by Errin O'Connor, Founder & Chief AI Architect, EPC Group
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Response commitments.
Proposed default values — every cell below is gated by D3 confirmation:
| Dimension | Response window (proposed) | Notes |
|---|---|---|
| Production-down incident (managed-services clients) | 2 business hours [VERIFY-SLA] | Senior architect engaged within window; status update every hour until resolved. |
| Active-engagement client question | 4 business hours [VERIFY-SLA] | Same business day for questions received before 2:00 PM local. |
| New inquiry to contact@epcgroup.net | 1 business day [VERIFY-SLA] | Reply from a senior architect, not an SDR queue. |
| Proposal turnaround after scoping call | 5 business days [VERIFY-SLA] | Includes fixed-fee accelerator selection and milestone breakdown. |
The escalation path.
Every engagement has a named senior architect and a direct escalation line to the founder. There is no account-manager buffer between you and the person who can fix the problem — at our size, that's a feature, and we've made it policy.
90-day quick-win engagement models.
The 90-Day Power BI Stand-Up
Assess accelerator → governed first workspace → executive dashboard live. Links to Power BI consulting and the accelerator catalog.
The 90-Day Copilot Hardening
The $35,000 fixed-fee 30-Day Copilot, Purview & M365 Tenant Hardening Accelerator extended to a 90-day pilot, with telemetry and label coverage as exit criteria. Links to Microsoft Copilot consulting.
The 90-Day Rescue
Stalled-project triage → re-baselined plan → first shipped milestone. See the Stalled-GSI Rescue reference pattern for the operational shape.
What we ask of clients.
This is the two-way standard that makes the commitments credible: a named decision-maker on the client side, access provisioned by week one, and a weekly 30-minute checkpoint honored. Where those three break, the SLAs don't — we tell you on day one.
Frequently Asked Questions
Production-down incidents on managed-services contracts: 2 business hours (VERIFY-SLA). Active-engagement client questions: same business day, 4 business hours (VERIFY-SLA). New inquiries to contact@epcgroup.net: 1 business day (VERIFY-SLA). Proposal turnaround after scoping call: 5 business days (VERIFY-SLA). Final published values pending Errin O’Connor confirmation.
Talk to a senior architect — not a sales rep.
Multiple models. One truth.