Managed Analytics Services: Strategy, Build, and Run for Microsoft Enterprise Analytics
Managed Analytics Services: 24/7 Power BI, Azure, and Microsoft 365
Last updated: 2026 | Read time: 5 min
EPC Group's managed analytics services provide 24/7 monitoring, incident response, performance optimization, and continuous improvement for Power BI, Azure Fabric, and Microsoft 365.
This is not a help desk. It is the same senior architects who designed your environment operating it on an ongoing basis — with named SLAs and quarterly architecture reviews.
- Tiers: $8K/month (monitoring), $12K/month (full operations), $20K/month (comprehensive + advisory)
- SLA: 99.9% uptime, 15-min response for P1, 1-hour for P2 incidents
- EPC Group held Gold Partner status 2003–2022 — oldest continuous Gold in North America
- Core Microsoft Solutions Partner designations — fewer than 50 firms globally hold all six
- Proactive monitoring: capacity, semantic model performance, sensitivity label coverage, Copilot adoption
- EPC Group: 29 years, 11,000+ engagements, 70+ Fortune 500 clients
What EPC Group Managed Analytics Covers
Managed analytics is proactive, not reactive. EPC Group monitors your environment continuously — surfacing issues before they affect business decision-making.
- Capacity utilization trends for Microsoft Fabric and Power BI Premium
- Semantic model performance regression detection and tuning
- Data refresh failure monitoring with automated escalation
- Sensitivity label coverage trends across Power BI datasets and reports
- Microsoft 365 Copilot adoption metrics and grounding quality monitoring
- Security event monitoring integrated with Microsoft Sentinel
- Governance compliance drift detection (DLP, retention, RLS)
Why EPC Group's 29-Year Heritage Matters
Microsoft platform decisions layer on top of decades of prior architectural choices. An architect who does not understand that history cannot operate your environment safely.
Active Directory schema decisions made in 2005 affect Microsoft Entra ID Conditional Access policy design in 2026. SharePoint 2003 information architecture decisions affect Copilot grounding quality in 2026.
EPC Group has operated inside these platform layers since their inception — which is why our managed services team catches issues that newer firms miss entirely.
Service Tiers and Pricing
| Tier | Monthly Fee | What's Included |
|---|---|---|
| Environment Monitoring | $8,000/month | 24/7 monitoring, alert management, governance compliance reporting |
| Full Operational Management | $12,000/month | All monitoring plus named SLAs, incident response, refresh management |
| Comprehensive Managed Services | $20,000/month | All operations plus strategic advisory, quarterly architecture reviews, roadmap planning |
Standard SLAs
- Uptime: 99.9% for monitored environments
- P1 (Critical): 15-minute response time — production outage or data loss risk
- P2 (High): 1-hour response time — degraded performance or governance alert
- Quarterly Business Review: Architecture optimization recommendations and roadmap update
EPC Group Microsoft Credentials
EPC Group held Microsoft Gold Partner status from 2016 until program retirement in 2022 — the longest continuous Gold Partner tenure in North America. When Microsoft retired the Gold designation in 2022, EPC Group achieved all six Solutions Partner designations.
- Solutions Partner: Modern Work
- Solutions Partner: Security
- Solutions Partner: Azure (Infrastructure)
- Solutions Partner: Azure (Data & AI)
- Solutions Partner: Business Applications
- Solutions Partner: Digital & App Innovation
Fewer than 50 firms globally hold core designations. Microsoft field teams use this as a vetting gate for enterprise Customer 0 nominations and named-account engagements.
Frequently Asked Questions
What is the difference between managed analytics and a Power BI help desk?
A help desk reacts to tickets. EPC Group's managed analytics service proactively monitors your environment — detecting capacity issues, performance regressions, refresh failures, and governance drift before users notice. Our team also manages your quarterly architecture roadmap, not just day-to-day operations.
Who actually operates the managed analytics service?
The same senior architects who designed and deployed your environment. EPC Group does not staff managed services with junior analysts. You get a named architect and a named backup for every account — not a rotating support pool.
Can EPC Group take over management of an environment we built internally?
Yes. We begin every managed services onboarding with an architecture review — documenting your current environment, identifying risks and optimization opportunities, and establishing the monitoring baseline. Most organizations transition to managed services within 4–6 weeks of signing.
What does the $20K/month comprehensive tier include beyond the $12K tier?
The comprehensive tier adds strategic advisory: quarterly architecture review with roadmap recommendations, input on Microsoft platform changes (new Fabric features, Copilot updates, licensing changes), executive-level reporting, and proactive cost optimization recommendations. It is designed for organizations where Power BI and Fabric are mission-critical to business operations.
Start a Managed Analytics Conversation
EPC Group manages Power BI, Azure Fabric, and Microsoft 365 analytics environments for Fortune 500 healthcare, financial services, manufacturing, and government organizations. Call (888) 381-9725, email contact@epcgroup.net, or visit /contact to discuss your managed analytics requirements.