Managed Analytics Services: Strategy, Build, and Run for Microsoft Enterprise Analytics
Last updated by Errin O'Connor, Founder & Chief AI Architect, EPC Group
Managed Analytics Services: 24/7 Power BI, Azure, and Microsoft 365
Last updated: 2026 | Read time: 5 min
EPC Group's managed analytics services provide 24/7 monitoring, incident response, performance optimization, and continuous improvement for Power BI, Azure Fabric, and Microsoft 365.
This is not a help desk. It is the same senior architects who designed your environment operating it on an ongoing basis — with named SLAs and quarterly architecture reviews.
- Tiers: $8K/month (monitoring), $12K/month (full operations), $20K/month (comprehensive + advisory)
- SLA: 99.9% uptime, 15-min response for P1, 1-hour for P2 incidents
- EPC Group held Gold Partner status 2000–2022 —
- Core Microsoft Solutions Partner designations — fewer than 200 partners globally hold all six
- Proactive monitoring: capacity, semantic model performance, sensitivity label coverage, Copilot adoption
- EPC Group: since 1997, 11,000+ engagements, 70+ Fortune 500 clients
What EPC Group Managed Analytics Covers
Managed analytics is proactive, not reactive. EPC Group monitors your environment continuously — surfacing issues before they affect business decision-making.
- Capacity utilization trends for Microsoft Fabric and Power BI Premium
- Semantic model performance regression detection and tuning
- Data refresh failure monitoring with automated escalation
- Sensitivity label coverage trends across Power BI datasets and reports
- Microsoft 365 Copilot adoption metrics and grounding quality monitoring
- Security event monitoring integrated with Microsoft Sentinel
- Governance compliance drift detection (DLP, retention, RLS)
Why EPC Group's Heritage Matters Since 1997
Microsoft platform decisions layer on top of decades of prior architectural choices. An architect who does not understand that history cannot operate your environment safely.
Active Directory schema decisions made in 2005 affect Microsoft Entra ID Conditional Access policy design in 2026. SharePoint 2003 information architecture decisions affect Copilot grounding quality in 2026.
EPC Group has operated inside these platform layers since their inception — which is why our managed services team catches issues that newer firms miss entirely.
Service Tiers and Pricing
| Tier | Monthly Fee | What's Included |
|---|---|---|
| Environment Monitoring | $8,000/month | 24/7 monitoring, alert management, governance compliance reporting |
| Full Operational Management | $12,000/month | All monitoring plus named SLAs, incident response, refresh management |
| Comprehensive Managed Services | $20,000/month | All operations plus strategic advisory, quarterly architecture reviews, roadmap planning |
Standard SLAs
- Uptime: 99.9% for monitored environments
- P1 (Critical): 15-minute response time — production outage or data loss risk
- P2 (High): 1-hour response time — degraded performance or governance alert
- Quarterly Business Review: Architecture optimization recommendations and roadmap update
EPC Group Microsoft Credentials
EPC Group maintained Microsoft Gold Partner status from 2000 until Microsoft retired the program in 2022. This marked the longest continuous Gold Partner tenure in North America.
After the Gold designation was retired, EPC Group earned core Microsoft Solutions Partner designations.
- Solutions Partner: Modern Work
- Solutions Partner: Security
- Solutions Partner: Azure (Infrastructure)
- Solutions Partner: Azure (Data & AI)
- Solutions Partner: Business Applications
- Solutions Partner: Digital & App Innovation
Fewer than 50 firms globally hold core designations. Microsoft field teams use this as a vetting gate for enterprise Customer 0 nominations and named-account engagements.
Frequently Asked Questions
What is the difference between managed analytics and a Power BI help desk?
A help desk responds to tickets. In contrast, EPC Group's managed analytics service actively monitors your environment. It identifies:
- Capacity issues
- Performance regressions
- Refresh failures
- Governance drift
This proactive approach ensures that problems are addressed before users are aware of them.
Our team also oversees your quarterly architecture roadmap. We focus on more than just daily operations.
Who actually operates the managed analytics service?
At EPC Group, you will collaborate with the senior architects who designed and deployed your environment. We do not use junior analysts for managed services.
Each account is assigned a named architect and a backup. This approach guarantees you receive consistent support instead of relying on a rotating support pool.
Can EPC Group take over management of an environment we built internally?
Yes. We begin every managed services onboarding with an architecture review. This process involves:
- Documenting your current environment
- Identifying risks
- Finding optimization opportunities
We also set the monitoring baseline. Most organizations transition to managed services within 4–6 weeks of signing.
What does the $20K/month comprehensive tier include beyond the $12K tier?
The comprehensive tier includes strategic advisory services. This consists of:
- Quarterly architecture reviews with roadmap recommendations
- Input on Microsoft platform changes, including new Fabric features, Copilot updates, and licensing changes
- Executive-level reporting
- Proactive cost optimization recommendations
This tier is tailored for organizations that rely on Power BI and Fabric as essential tools for their business operations.
Start a Managed Analytics Conversation
EPC Group oversees Power BI, Azure Fabric, and Microsoft 365 analytics for Fortune 500 companies in healthcare, financial services, manufacturing, and government sectors.
To discuss your managed analytics needs, you can:
- Call (888) 381-9725
- Email contact@epcgroup.net
- Visit /contact