Anonymized engagement summary — Multinational Corporation Microsoft Teams Rollout
Last updated by Errin O'Connor, Founder & Chief AI Architect, EPC Group
25,000 Users Across 40 Countries
Outcome figures on this page are EPC Group engagement data for an anonymized client, recorded by the delivery team at project close. They are not independently audited, and no client-issued measurement is published for them. How EPC Group counts · Documented engagements
Client not named at EPC Group's discretion; this record is EPC-reported and is not part of the Evidence Center classes.
Overview
A global enterprise organization with 25,000 employees across 40 countries needed to replace their aging unified communications infrastructure with Microsoft Teams. The deployment required accommodating diverse compliance requirements, multiple languages, and varying technology readiness across regions.
The Challenge
The multinational deployment presented unique complexity across multiple dimensions:
- Legacy Skype for Business infrastructure requiring seamless cutover
- 25,000 users across 40 countries with varying technology readiness
- Multiple regulatory environments (GDPR, data residency, industry-specific)
- Language and cultural barriers requiring localized training and support
- Distributed IT teams with inconsistent governance and policies
- Integration with existing business applications and workflows
Our Solution
EPC Group implemented a global Teams deployment with regional flexibility:
Phase 1: Global Governance Framework
Established unified Teams governance policies with regional compliance variations and naming conventions.
Phase 2: Pilot Deployment
Deployed to 1,000 early adopters across 5 countries to validate approach and gather feedback.
Phase 3: Regional Rollouts
Executed country-by-country deployments with localized training and change management.
Phase 4: Migration & Cutover
Migrated Skype for Business users and decommissioned legacy infrastructure.
Phase 5: Adoption & Optimization
Launched adoption campaign with champions network and ongoing optimization.
Results & Impact
Quick Facts
- Client
- Global Enterprise Organization
- Industry
- Manufacturing
- Service
- Microsoft Teams
- Duration
- 6 months
- Team Size
- 10 consultants
Technologies Used
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