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By Errin O'Connor, Founder & Chief AI Architect, EPC Group

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ManufacturingMicrosoft Teams

Multinational Corporation Microsoft Teams Rollout

25,000 Users Across 40 Countries

Global Enterprise Organization
6 months
10 consultants
25,000
Users Enabled
40
Countries
50%
Less Email
85%
Adoption Rate
$2M
Annual Savings
92%
Satisfaction

Outcome figures on this page are EPC Group engagement data for an anonymized client, recorded by the delivery team at project close. They are not independently audited, and no client-issued measurement is published for them. How EPC Group counts · Documented engagements

Overview

A global enterprise organization with 25,000 employees across 40 countries needed to replace their aging unified communications infrastructure with Microsoft Teams. The deployment required accommodating diverse compliance requirements, multiple languages, and varying technology readiness across regions.

The Challenge

The multinational deployment presented unique complexity across multiple dimensions:

  • Legacy Skype for Business infrastructure requiring seamless cutover
  • 25,000 users across 40 countries with varying technology readiness
  • Multiple regulatory environments (GDPR, data residency, industry-specific)
  • Language and cultural barriers requiring localized training and support
  • Distributed IT teams with inconsistent governance and policies
  • Integration with existing business applications and workflows

Our Solution

EPC Group implemented a global Teams deployment with regional flexibility:

1

Phase 1: Global Governance Framework

Established unified Teams governance policies with regional compliance variations and naming conventions.

2

Phase 2: Pilot Deployment

Deployed to 1,000 early adopters across 5 countries to validate approach and gather feedback.

3

Phase 3: Regional Rollouts

Executed country-by-country deployments with localized training and change management.

4

Phase 4: Migration & Cutover

Migrated Skype for Business users and decommissioned legacy infrastructure.

5

Phase 5: Adoption & Optimization

Launched adoption campaign with champions network and ongoing optimization.

Results & Impact

25,000
Users Enabled
All employees successfully migrated
40
Countries
Global deployment completed
50%
Less Email
Reduction in internal email volume
85%
Adoption Rate
Daily active users within 90 days
$2M
Annual Savings
Retired legacy communication tools
92%
Satisfaction
User satisfaction score

Outcome figures on this page are EPC Group engagement data for an anonymized client, recorded by the delivery team at project close. They are not independently audited, and no client-issued measurement is published for them. How EPC Group counts · Documented engagements

Quick Facts

Client
Global Enterprise Organization
Industry
Manufacturing
Service
Microsoft Teams
Duration
6 months
Team Size
10 consultants

Technologies Used

Microsoft TeamsTeams Phone SystemPower AutomateSharePoint OnlineAzure ADIntune

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