EPC Group deploys and governs Microsoft Teams for enterprise organizations. We cover Teams Phone, Teams Rooms, compliance recording, and Viva Insights hybrid analytics. With Microsoft consulting experience since 1997, we manage the full Teams stack — from PSTN calling to workplace productivity dashboards.
By Errin O'Connor, Founder & Chief AI Architect, EPC Group
Enterprise Teams governance, Viva Insights for hybrid work measurement, Teams Rooms deployment, PSTN calling integration, and compliance recording. Built for regulated industries with since 1997 of Microsoft ecosystem expertise.
EPC Group specializes in deploying and managing Microsoft Teams for enterprise organizations. Our services include:
With Microsoft consulting experience since 1997, we handle the entire Teams stack, from PSTN calling to workplace productivity dashboards.
Teams Phone replaces legacy PBX systems with cloud calling. EPC Group implements all three connectivity models.
We handle SBC deployment, number porting, emergency calling (E911), and Teams admin center configuration.
Regulated firms — traders, advisors, healthcare providers — must record and archive Teams calls. EPC Group deploys compliant recording platforms that meet audit requirements.
Teams Rooms turns conference rooms into managed, compliant meeting spaces. Each deployment follows a structured process.
Teams Rooms Pro Management Portal provides real-time health monitoring, remote firmware updates, and usage analytics across all rooms.
Viva Insights shows how your organization actually works — not how you think it works.
Privacy is protected by default. Individual data is never surfaced to managers without aggregation thresholds.
Ungoverned Teams environments create sprawl, security gaps, and compliance risk. EPC Group builds governance frameworks that prevent these problems.
If you have under 500 users, Microsoft Calling Plans are the simplest option. They cost between $8 and $15 per user per month.
For businesses with existing telco relationships, consider using Operator Connect. If you need global SIP infrastructure, Direct Routing is the way to go.
EPC Group will assess your requirements and recommend the best model for your needs.
To meet compliance requirements, you need a certified recording partner. You also require tamper-proof storage and retention policies that align with regulations such as:
EPC Group configures and validates the full stack to ensure your needs are met.
A single-site Teams Rooms deployment usually takes 4–6 weeks. In contrast, multi-site enterprise rollouts can take 8–16 weeks. The duration depends on several factors:
No. Individual-level data is only visible to the employee. Manager and leader views aggregate across teams with minimum-size thresholds. Privacy settings are configurable by your admin team.
Yes. Teams Phone with Direct Routing works with your current SIP infrastructure. Most enterprises finish replacing their PBX in 6–12 months using a phased approach.
EPC Group handles:
Talk to an EPC Group Microsoft architect about Teams Phone, Rooms, or Viva Insights. Call (888) 381-9725 or request a 30-minute discovery call.
Governance is not bureaucracy — it is the foundation that enables scaling Teams across thousands of users without losing control over data, compliance, or costs.
Automated approval workflows, naming conventions, classification labels, and expiration policies to prevent sprawl.
DLP policies that detect and block sensitive data (SSN, PHI, PCI) from being shared in chats, channels, and meetings.
Granular external collaboration policies with conditional access, MFA enforcement, and domain allowlists/blocklists.
Policy-based call and meeting recording for FINRA, MiFID II, HIPAA, and SEC requirements with tamper-proof archival.
Chinese wall enforcement preventing communication between regulated groups such as investment banking and equity research.
Automated team expiration, archival, and deletion workflows with owner notifications and grace periods.
Microsoft Viva Insights transforms Microsoft 365 usage signals into valuable workforce intelligence. EPC Group specializes in setting up and customizing Viva Insights dashboards.
We focus on addressing key questions for hybrid work leaders, including:
Our solutions include:
Track meeting hours, recurring meeting bloat, double-booking rates, and meeting-free time across teams.
Measure uninterrupted work blocks, identify fragmentation patterns, and set organizational focus time goals.
Map cross-team collaboration, identify silos, and measure manager connectivity with direct reports.
Monitor email and Teams activity outside business hours to detect burnout risk and enforce work-life boundaries.
Compare remote vs. in-office employee collaboration patterns to ensure equitable meeting inclusion and career development.
Correlate Teams Rooms usage data with facilities systems to optimize office space allocation and real estate costs.
EPC Group prioritizes privacy in every Viva Insights deployment. It is a foundational requirement, not an afterthought.
Key privacy features include:
All data processing complies with GDPR Article 22 (automated decision-making), CCPA employee data rights, and applicable labor regulations.
Teams Rooms change meeting spaces into smart collaboration hubs. EPC Group designs, deploys, and manages Teams Rooms at scale. We cover everything from huddle spaces to executive boardrooms.
Our standardized profiles guarantee a consistent experience in every location.
Consolidate your telephony infrastructure into Microsoft Teams. EPC Group helps enterprises move from old PBX systems to Teams Phone. Our services include:
Microsoft-provided PSTN connectivity. Simplest deployment for organizations under 500 users. No SBC required. Number assignment through Teams admin center.
Best for: Small to mid-size organizations wanting simplicity
Carrier-managed PSTN connectivity through certified operators. Numbers managed in Teams admin center with carrier-grade reliability and existing telco relationships.
Best for: Organizations with existing carrier contracts
Connect your own SBC to Teams Phone System. Maximum flexibility for global deployments, existing SIP infrastructure, and complex routing requirements.
Best for: Global enterprises with existing SIP/PBX infrastructure
EPC Group creates custom Power BI dashboards that integrate various data sources. These include Viva Insights data, Teams usage telemetry, room utilization metrics, and HR system data.
These dashboards assist executives in making informed decisions regarding:
High-level KPIs: collaboration hours, focus time trends, hybrid equity scores, space utilization rates, and engagement indices across business units.
Meeting duration distributions, recurring meeting audit, meeting-free day compliance, multi-tasking rates, and organizational meeting load by seniority level.
Room utilization heatmaps, desk booking trends, peak occupancy analysis, and cost-per-seat calculations to right-size your office portfolio.
Cross-functional collaboration maps, communication silo detection, new hire integration speed, and manager 1:1 frequency tracking.
All workplace analytics dashboards include row-level security. This feature allows managers to view only the data for their teams. In contrast, executives can access overall organizational metrics.
Data is refreshed daily through:
Traditional intranets often fail because employees need to leave their workflow to access them. Viva Connections addresses this issue by providing a personalized intranet experience within Microsoft Teams. This is the app your workforce uses daily.
EPC Group designs and implements Viva Connections with:
Microsoft Teams governance is a structured framework of policies, controls, and automated enforcement that manages how Teams spaces are created, named, classified, and retired across your organization. Without governance, enterprises face Teams sprawl (thousands of abandoned teams), data leakage through oversharing, compliance violations in regulated industries, and unmanageable storage costs. EPC Group implements governance frameworks that include naming conventions, expiration policies, sensitivity labels, information barriers, guest access controls, and automated lifecycle management. For HIPAA and FINRA-regulated organizations, Teams governance is not optional — it is a compliance requirement.
Microsoft Viva Insights uses aggregated, de-identified metadata from Microsoft 365 signals — meeting duration, email volume, focus time, collaboration patterns — rather than reading message content or monitoring screens. Data is aggregated at the group level (minimum 10 people) so no individual employee can be identified. EPC Group configures Viva Insights with privacy guardrails including opt-out options, data minimization policies, role-based access to dashboards, and compliance with GDPR and local labor laws. Leaders see trends like 'Engineering team averages 18 hours/week in meetings' without seeing any individual's calendar.
A Teams Rooms deployment includes hardware selection and procurement (certified devices from Poly, Yealink, Logitech, Crestron), network readiness assessment (bandwidth, QoS, VLAN configuration), Azure AD integration, device provisioning and enrollment via Intune, room booking integration with Exchange, audio/video calibration, digital signage configuration, and user training. EPC Group typically deploys 50-200 rooms in 6-10 weeks. Enterprise deployments of 500+ rooms follow a phased approach over 12-16 weeks with pilot rooms, IT staff training, and standardized room profiles for huddle spaces, conference rooms, and boardrooms.
EPC Group implements Microsoft Teams Phone System with three connectivity options: Microsoft Calling Plans (simplest, best for under 500 users), Operator Connect (carrier-managed, best for existing telco relationships), and Direct Routing (most flexible, best for global enterprises with existing SIP infrastructure). Our implementation includes SBC deployment and configuration, number porting from legacy PBX systems, call routing policies, auto-attendant and call queue setup, emergency calling (E911/ELIN) compliance, call recording for FINRA/MiFID II requirements, and analog device integration. Typical migrations from legacy PBX to Teams Phone take 8-16 weeks depending on complexity.
Information barriers are compliance policies that prevent specific groups of users from communicating or sharing data with each other in Teams, SharePoint, and OneDrive. Financial services firms need them to separate investment banking from equity research (Chinese wall requirements). Healthcare organizations use them to isolate patient data between departments. Government agencies use them for classified project compartmentalization. EPC Group configures information barriers through Microsoft Purview, defining segments based on Azure AD attributes, testing bi-directional blocking, configuring exceptions for compliance officers, and validating enforcement across Teams chat, channels, meetings, and file sharing.
Microsoft Teams integrates with Power BI through embedded reports in Teams tabs, Power BI app for Teams (pinning dashboards to channels), automatic notifications when data changes, and conversational analytics via Power BI Q&A. EPC Group builds custom workplace analytics dashboards combining Viva Insights data with HR systems, facilities data, and business KPIs. These dashboards show meeting culture health (meeting-free time trends), collaboration network analysis (cross-team connectivity), space utilization rates (which offices and rooms are actually used), and productivity patterns (focus time vs. fragmented schedules). All dashboards enforce row-level security and comply with privacy regulations.
Viva Connections is Microsoft's modern intranet experience built directly into Teams, replacing legacy SharePoint intranets with a mobile-first, personalized employee experience. It includes a customizable dashboard with adaptive cards (showing tasks, approvals, company news, HR links), a curated feed aggregating content from SharePoint news, Yammer communities, and Stream videos, and deep links to business applications. EPC Group implements Viva Connections with branded experiences, audience targeting (different dashboards for frontline vs. knowledge workers), multi-language support, and integration with existing SharePoint content. It eliminates the 'another app to check' problem by bringing the intranet into the tool employees already use daily.
Compliance recording in Microsoft Teams captures and archives all calls, meetings, and messaging for regulatory requirements. EPC Group implements policy-based recording using certified partners (Verint, NICE, ASC) integrated via the Teams Compliance Recording API. This includes automatic recording triggered by user policies (all calls for traders, for example), tamper-proof storage with legal hold capabilities, transcription and keyword search for e-discovery, retention policies aligned with SEC Rule 17a-4, FINRA 3110, MiFID II, and HIPAA requirements, and chain-of-custody documentation for legal proceedings. Recording policies are enforced server-side so users cannot disable or bypass them.
Schedule a Teams governance assessment with EPC Group. We will evaluate your current Teams environment, identify governance gaps, and deliver a prioritized roadmap for hybrid work optimization.
The Teams Rooms (Microsoft Teams Rooms Pro license at $40/room/mo) will enhance governance, security, and remote management for conference-room hardware in 2026. The cost per room is recovered within 12-18 months. This is accomplished through:
Healthcare and financial services often choose standard hardware options:
Microsoft Teams Phone in 2026 serves as the modern replacement for enterprise PSTN. Here are the key offerings:
The total cost comparison shows that Teams Phone is more favorable than legacy PBX for any deployment with over 500 users.
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