Enterprise Teams governance, Viva Insights for hybrid work measurement, Teams Rooms deployment, PSTN calling integration, and compliance recording. Built for regulated industries with 28+ years of Microsoft ecosystem expertise.
Microsoft Teams is deployed in over 320 million monthly active organizations, yet fewer than 15% have implemented proper governance frameworks. The result: thousands of abandoned teams, uncontrolled guest access, compliance exposure in regulated industries, and zero visibility into how hybrid work actually functions. EPC Group bridges this gap by combining deep Microsoft 365 expertise with enterprise governance and analytics that transform Teams from a chat tool into a governed digital workplace platform.
The shift to hybrid work created a measurement crisis. Executives need data-driven answers to questions that traditional tools cannot address: Are remote employees as connected as in-office staff? Is meeting culture consuming productive time? Which offices are actually utilized enough to justify their lease costs? Microsoft Viva Insights, combined with Power BI workplace analytics, provides these answers without invasive surveillance — using aggregated metadata rather than content monitoring.
EPC Group has implemented Teams governance and hybrid work analytics for Fortune 500 enterprises, healthcare systems, financial services firms, and federal agencies. Our approach starts with governance (the foundation) and layers on analytics (the intelligence), Teams Rooms (the physical-digital bridge), and calling integration (the communication consolidation) to deliver a complete digital workplace transformation.
Governance is not bureaucracy — it is the foundation that enables scaling Teams across thousands of users without losing control over data, compliance, or costs.
Automated approval workflows, naming conventions, classification labels, and expiration policies to prevent sprawl.
DLP policies that detect and block sensitive data (SSN, PHI, PCI) from being shared in chats, channels, and meetings.
Granular external collaboration policies with conditional access, MFA enforcement, and domain allowlists/blocklists.
Policy-based call and meeting recording for FINRA, MiFID II, HIPAA, and SEC requirements with tamper-proof archival.
Chinese wall enforcement preventing communication between regulated groups such as investment banking and equity research.
Automated team expiration, archival, and deletion workflows with owner notifications and grace periods.
Microsoft Viva Insights transforms Microsoft 365 usage signals into actionable workforce intelligence. EPC Group configures and customizes Viva Insights dashboards that answer the questions hybrid work leaders actually need answered — with privacy guardrails that comply with GDPR, CCPA, and labor regulations.
Track meeting hours, recurring meeting bloat, double-booking rates, and meeting-free time across teams.
Measure uninterrupted work blocks, identify fragmentation patterns, and set organizational focus time goals.
Map cross-team collaboration, identify silos, and measure manager connectivity with direct reports.
Monitor email and Teams activity outside business hours to detect burnout risk and enforce work-life boundaries.
Compare remote vs. in-office employee collaboration patterns to ensure equitable meeting inclusion and career development.
Correlate Teams Rooms usage data with facilities systems to optimize office space allocation and real estate costs.
EPC Group configures every Viva Insights deployment with privacy as the foundational requirement, not an afterthought. All personal insights are visible only to the individual employee. Manager and leader insights use aggregated data with a minimum group size of 10. No message content, document text, or screen activity is ever captured. Employees can opt out of organizational insights. All data processing complies with GDPR Article 22 (automated decision-making), CCPA employee data rights, and applicable labor regulations.
Teams Rooms transform meeting spaces into intelligent collaboration hubs. EPC Group designs, deploys, and manages Teams Rooms at scale — from huddle spaces to executive boardrooms — with standardized profiles that ensure consistent experiences across every location.
Consolidate your telephony infrastructure into Microsoft Teams. EPC Group migrates enterprises from legacy PBX systems to Teams Phone with number porting, call routing, auto-attendants, call queues, emergency calling compliance, and compliance recording for regulated industries.
Microsoft-provided PSTN connectivity. Simplest deployment for organizations under 500 users. No SBC required. Number assignment through Teams admin center.
Best for: Small to mid-size organizations wanting simplicity
Carrier-managed PSTN connectivity through certified operators. Numbers managed in Teams admin center with carrier-grade reliability and existing telco relationships.
Best for: Organizations with existing carrier contracts
Connect your own SBC to Teams Phone System. Maximum flexibility for global deployments, existing SIP infrastructure, and complex routing requirements.
Best for: Global enterprises with existing SIP/PBX infrastructure
EPC Group builds custom Power BI dashboards that combine Viva Insights data, Teams usage telemetry, room utilization metrics, and HR system data into unified workplace analytics. These dashboards help executives make data-driven decisions about real estate, meeting culture, team productivity, and hybrid work policies.
High-level KPIs: collaboration hours, focus time trends, hybrid equity scores, space utilization rates, and engagement indices across business units.
Meeting duration distributions, recurring meeting audit, meeting-free day compliance, multi-tasking rates, and organizational meeting load by seniority level.
Room utilization heatmaps, desk booking trends, peak occupancy analysis, and cost-per-seat calculations to right-size your office portfolio.
Cross-functional collaboration maps, communication silo detection, new hire integration speed, and manager 1:1 frequency tracking.
All workplace analytics dashboards enforce row-level security, ensuring managers only see data for their teams and executives see aggregate organizational metrics. Data is refreshed daily through automated Power BI dataflows connected to Microsoft Graph APIs and Viva Insights export endpoints.
Traditional intranets fail because employees must leave their workflow to visit them. Viva Connections solves this by embedding a personalized intranet experience directly inside Microsoft Teams — the application your workforce already uses every day. EPC Group designs and implements Viva Connections with branded experiences, audience-targeted dashboards, and deep integration with your existing SharePoint content and business applications.
Microsoft Teams governance is a structured framework of policies, controls, and automated enforcement that manages how Teams spaces are created, named, classified, and retired across your organization. Without governance, enterprises face Teams sprawl (thousands of abandoned teams), data leakage through oversharing, compliance violations in regulated industries, and unmanageable storage costs. EPC Group implements governance frameworks that include naming conventions, expiration policies, sensitivity labels, information barriers, guest access controls, and automated lifecycle management. For HIPAA and FINRA-regulated organizations, Teams governance is not optional — it is a compliance requirement.
Microsoft Viva Insights uses aggregated, de-identified metadata from Microsoft 365 signals — meeting duration, email volume, focus time, collaboration patterns — rather than reading message content or monitoring screens. Data is aggregated at the group level (minimum 10 people) so no individual employee can be identified. EPC Group configures Viva Insights with privacy guardrails including opt-out options, data minimization policies, role-based access to dashboards, and compliance with GDPR and local labor laws. Leaders see trends like 'Engineering team averages 18 hours/week in meetings' without seeing any individual's calendar.
A Teams Rooms deployment includes hardware selection and procurement (certified devices from Poly, Yealink, Logitech, Crestron), network readiness assessment (bandwidth, QoS, VLAN configuration), Azure AD integration, device provisioning and enrollment via Intune, room booking integration with Exchange, audio/video calibration, digital signage configuration, and user training. EPC Group typically deploys 50-200 rooms in 6-10 weeks. Enterprise deployments of 500+ rooms follow a phased approach over 12-16 weeks with pilot rooms, IT staff training, and standardized room profiles for huddle spaces, conference rooms, and boardrooms.
EPC Group implements Microsoft Teams Phone System with three connectivity options: Microsoft Calling Plans (simplest, best for under 500 users), Operator Connect (carrier-managed, best for existing telco relationships), and Direct Routing (most flexible, best for global enterprises with existing SIP infrastructure). Our implementation includes SBC deployment and configuration, number porting from legacy PBX systems, call routing policies, auto-attendant and call queue setup, emergency calling (E911/ELIN) compliance, call recording for FINRA/MiFID II requirements, and analog device integration. Typical migrations from legacy PBX to Teams Phone take 8-16 weeks depending on complexity.
Information barriers are compliance policies that prevent specific groups of users from communicating or sharing data with each other in Teams, SharePoint, and OneDrive. Financial services firms need them to separate investment banking from equity research (Chinese wall requirements). Healthcare organizations use them to isolate patient data between departments. Government agencies use them for classified project compartmentalization. EPC Group configures information barriers through Microsoft Purview, defining segments based on Azure AD attributes, testing bi-directional blocking, configuring exceptions for compliance officers, and validating enforcement across Teams chat, channels, meetings, and file sharing.
Microsoft Teams integrates with Power BI through embedded reports in Teams tabs, Power BI app for Teams (pinning dashboards to channels), automatic notifications when data changes, and conversational analytics via Power BI Q&A. EPC Group builds custom workplace analytics dashboards combining Viva Insights data with HR systems, facilities data, and business KPIs. These dashboards show meeting culture health (meeting-free time trends), collaboration network analysis (cross-team connectivity), space utilization rates (which offices and rooms are actually used), and productivity patterns (focus time vs. fragmented schedules). All dashboards enforce row-level security and comply with privacy regulations.
Viva Connections is Microsoft's modern intranet experience built directly into Teams, replacing legacy SharePoint intranets with a mobile-first, personalized employee experience. It includes a customizable dashboard with adaptive cards (showing tasks, approvals, company news, HR links), a curated feed aggregating content from SharePoint news, Yammer communities, and Stream videos, and deep links to business applications. EPC Group implements Viva Connections with branded experiences, audience targeting (different dashboards for frontline vs. knowledge workers), multi-language support, and integration with existing SharePoint content. It eliminates the 'another app to check' problem by bringing the intranet into the tool employees already use daily.
Compliance recording in Microsoft Teams captures and archives all calls, meetings, and messaging for regulatory requirements. EPC Group implements policy-based recording using certified partners (Verint, NICE, ASC) integrated via the Teams Compliance Recording API. This includes automatic recording triggered by user policies (all calls for traders, for example), tamper-proof storage with legal hold capabilities, transcription and keyword search for e-discovery, retention policies aligned with SEC Rule 17a-4, FINRA 3110, MiFID II, and HIPAA requirements, and chain-of-custody documentation for legal proceedings. Recording policies are enforced server-side so users cannot disable or bypass them.
Schedule a Teams governance assessment with EPC Group. We will evaluate your current Teams environment, identify governance gaps, and deliver a prioritized roadmap for hybrid work optimization.