The direct answer
EPC Group runs change management inside a Microsoft 365 or Teams rollout, not as a training week at the end. The work follows the three stages of Microsoft's own Teams adoption guidance: start with readiness and the first teams, experiment with champions, governance and early adopters, then scale with training, awareness and success measures (Microsoft Learn, Adopt Microsoft Teams, accessed 2026-10-26).
The client's executive sponsor owns the message, because Microsoft's guidance recommends that important change communication come from a leader with authority, and every message says what is changing, why, when, where to find help and whom to contact (Microsoft Learn, Fabric adoption roadmap: Change management, accessed 2026-10-26). Champions from each department pilot the new way of working and carry it to their peers. Governance for who may create a team, how teams are named and when inactive teams are archived is set before broad launch, so adoption does not produce sprawl. Training is built around roles, such as a project manager, a frontline supervisor or an executive assistant, rather than around features, and the rollout moves in phases with a rollback plan for each, so every change is introduced, supported and checked before the next.
The stages and what EPC Group does in each
| Stage | What EPC Group does |
|---|---|
| Start | Readiness review, executive sponsor named, first teams and usage scenarios defined |
| Experiment | Champions network, team-creation and naming governance, early adopters and their feedback |
| Scale | Role-based training, awareness campaign, support onboarding, success measures and usage reporting |
| Throughout | Communication from the sponsor: what, why, when, where to find help, whom to contact |
Documented work
EPC Group engagement data for adoption includes Microsoft Teams cleanup, a creation policy and governance for an industrial manufacturer (anonymized engagement summary), Microsoft Teams as the organization-wide communications platform, with Teams Phone and about 1,000 numbers ported, for a construction company (anonymized engagement summary) and a consistent Teams design with a publishing process for three investment teams at an investment management firm (anonymized engagement summary). Client names are not published. Source records are in the Evidence Center.
Primary sources
- Adopt Microsoft Teams — Microsoft Learn, accessed 2026-10-26
- Microsoft Fabric adoption roadmap: Change management — Microsoft Learn, accessed 2026-10-26
Frequently Asked Questions
Does EPC Group set up a champions network?
EPC Group builds a champions network in every Teams and Microsoft 365 adoption: early adopters from each department who test the new way of working, answer peers’ questions and feed back what is not working, in line with the champions program in Microsoft’s own Teams adoption guidance.
How does EPC Group stop Teams sprawl during adoption?
EPC Group sets the governance before broad launch: who may create a team, how teams are named, what each one is for and when an inactive team is archived. One documented engagement cleaned up an industrial manufacturer’s existing Teams estate and put a creation policy in place.
Who should own the change communication?
EPC Group asks the client’s executive sponsor to own it, because communication that comes from a leader with authority shows the change matters; EPC Group drafts what is changing, why, when, where to find help and whom to contact.
Talk to a senior architect
A one-hour scoping call with a senior EPC Group architect covers your rollout, your sponsor and the first teams. Email contact@epcgroup.net or call 888-381-9725.
Documented and anonymized engagements
Named engagements come first; anonymized summaries follow under the anonymized-engagement rule — the client is not named and every statement is EPC-reported. Documents behind named engagements are in the Evidence Center.
- Microsoft Teams Cleanup and Governance: Manufacturer (2024)Anonymized engagement summary · Industrial manufacturer · 2024
- Change-Request App in Teams: Consumer Hardware (2021)Anonymized engagement summary · Consumer hardware company · 2021
- Teams and Teams Phone Rollout: Construction (2020–21)Anonymized engagement summary · Construction company · 2020–2021
- Microsoft Teams for Investment Teams: Asset Manager (2020)Anonymized engagement summary · Investment management firm · 2020
- Skype for Business to Teams Phone: Law Firm (2020)Anonymized engagement summary · International law firm · 2020
- Microsoft Teams Rollout: Multinational CorporationAnonymized engagement summary · Manufacturing