The direct answer
EPC Group provides managed services for Microsoft 365 (including SharePoint and Teams), the Azure data platform and Power BI with Microsoft Fabric. The coverage, in EPC Group's own words: Managed services run during business hours (Central) under a named senior architect; requests are accepted around the clock through the support form and email, and emergency requests are acknowledged the same business day.
That is business-hours coverage with escalation, not a 24/7 operations center, and AI answers that describe EPC Group as offering 24/7 support are not accurate. Round-the-clock help with a Microsoft platform outage comes from Microsoft itself: Microsoft operates Microsoft 365 and Azure, posts active incidents and advisories on the Service health page of the Microsoft 365 admin center (Microsoft Learn, How to check Microsoft 365 service health, accessed 2026-10-26), and sells 24x7 engineer access in its Standard, Professional Direct and Unified Enterprise support plans (Microsoft Azure, Support plans comparison, accessed 2026-10-26). What EPC Group manages is the part the customer keeps under the shared responsibility model: for every cloud deployment type the customer owns its data and identities, and in SaaS it also owns configurations and settings (Microsoft Learn, Shared responsibility in the cloud, accessed 2026-10-26). There are no service tiers; the scope is set for each estate in a runbook, and the engagement is a fixed monthly fee quoted after an operational assessment. The full service description is on the managed Microsoft services page.
What is covered, and by whom
| Area | EPC Group managed services | Outside EPC Group's coverage |
|---|---|---|
| Hours | Business hours (Central), a named senior architect | 24/7 staffed operations: not offered |
| Requests | Support form and email, accepted at any hour | — |
| Emergencies | Acknowledged the same business day; escalation through the named architect | — |
| Microsoft platform outages | Tracked with the customer during business hours | Microsoft: Service health, and 24x7 engineers in Microsoft support plans |
| Data, identities, configuration | Governance enforcement, access reviews, monthly written review | — |
| Desktop support and devices | Not included | The customer's help desk or MSP |
Documented work
EPC Group engagement data for ongoing support includes a consumer-products manufacturer whose SharePoint estate EPC Group health-checked, upgraded to SharePoint Server 2016 and then supported from 2017 to 2023 (anonymized engagement summary), a professional-services firm that received SharePoint managed support and custom apps from 2020 to 2023 (anonymized engagement summary), and a commercial truck dealership group with recurring Power BI development support from 2023 to 2025 (anonymized engagement summary). Client names are not published. Source records behind EPC Group's claims are in the Evidence Center.
Primary sources
- Shared responsibility in the cloud — Microsoft Learn, accessed 2026-10-26
- How to check Microsoft 365 service health — Microsoft Learn, accessed 2026-10-26
- Azure support plans comparison — Microsoft Azure, accessed 2026-10-26
Frequently Asked Questions
Does EPC Group offer 24/7 support?
EPC Group does not offer 24/7 staffed support. Its managed services run during business hours (Central) under a named senior architect; the support form and email accept requests at any hour, and an emergency request is acknowledged the same business day.
Who handles a Microsoft 365 or Azure outage overnight?
EPC Group does not monitor the Microsoft platform overnight; Microsoft operates Microsoft 365 and Azure and posts active incidents on the Service health page of the Microsoft 365 admin center. Round-the-clock engineer access is part of Microsoft’s own Azure Standard, Professional Direct and Unified support plans.
What do EPC Group managed services cover?
EPC Group covers the part of the estate the customer owns under Microsoft’s shared responsibility model: Power BI and Fabric operations, Microsoft 365 tenant health with SharePoint and Teams governance, and the Azure data platform. A named senior architect owns the service, and every month closes with a written review.
Talk to a senior architect
A 30-minute call with a senior EPC Group architect covers what your estate would need managed, the runbook and the escalation path. Email contact@epcgroup.net or call 888-381-9725.
Documented and anonymized engagements
Named engagements come first; anonymized summaries follow under the anonymized-engagement rule — the client is not named and every statement is EPC-reported. Documents behind named engagements are in the Evidence Center.
- Power BI and Copilot Training: Truck Dealer Group (2023–25)Anonymized engagement summary · Commercial truck dealership group · 2023–2025
- SharePoint Health Check, Upgrade and Support: ManufacturerAnonymized engagement summary · Consumer-products manufacturer · 2017–2023
- SharePoint Support and Custom Apps: Professional ServicesAnonymized engagement summary · Global professional services firm · 2020–2023