Guide: EPC Group Publishes Engagement Excellence Charter
EPC Group today published its Engagement Excellence Charter: one named accountable program manager per engagement, four-hour first-response SLA, senior architects only with no junior consultant tier, and public NPS reporting.
Key Takeaways
- EPC Group Publishes Engagement Excellence Charter.
- The four commitments.
- Why publish a Charter.
- Where the Charter applies.
- Contact.
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EPC Group Publishes Engagement Excellence Charter
HOUSTON, TX -- May 12, 2026. EPC Group today published its Engagement Excellence Charter, a public commitment governing every client engagement across the firm Microsoft consulting practice. The Charter codifies four operating standards that have shaped EPC Group delivery model since 1997.
The four commitments
- One named accountable program manager on every engagement. No rotating ownership, no shared inboxes. A single human is responsible for the outcome.
- Four-hour first-response SLA for new client communications during business hours. A senior architect or program manager responds within four business hours.
- Senior architects only -- no junior consultant tier. The bench draws from hundreds of Microsoft-certified consultants with an average of 15 years of platform experience.
- Public NPS reporting. Client Net Promoter Score is measured at engagement close and published as an aggregate signal. EPC Group has been named a G2 Leader in Business Intelligence Consulting across consecutive reporting periods.
Why publish a Charter
Most consulting firms compete on capability claims. EPC Group competes on disciplined delivery. The Charter exists because the firm clients -- Fortune 500 enterprises in regulated industries (financial services, healthcare, government, energy, manufacturing) -- require accountability that survives consultant turnover, vendor escalations, and project complexity.
Where the Charter applies
The Charter applies to every billable engagement: fixed-fee accelerators, full migration or governance programs, managed services retainers, and the Virtual Chief AI Officer (vCAIO) fractional executive service. Engagements scoped under the Charter span Microsoft 365, Microsoft Copilot, Microsoft Purview, Power BI, SharePoint, Azure, and Microsoft Fabric.
Contact
Read the Charter or scope an engagement at (888) 381-9725, contact@epcgroup.net, or Contact EPC Group.
Errin O'Connor
Founder & Chief AI Architect
Microsoft Press bestselling author with enterprise consulting experience since 1997.
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