SharePoint is the backbone of enterprise document management, collaboration, and intranet experiences. But managing it well requires dedicated expertise in governance, security, development, and user support that most IT teams cannot sustain alongside their other responsibilities. EPC Group's SharePoint managed services provide the dedicated expertise your environment needs.
Service Coverage
Site Management
- Site creation & provisioning
- Template management
- Lifecycle enforcement
- Hub site configuration
Governance
- Permission audits
- Naming compliance
- Content lifecycle
- External sharing control
Development
- New site builds
- Power Automate workflows
- SPFx web parts
- List customizations
User Support
- Dedicated ticketing
- SLA-backed response
- How-to guidance
- Troubleshooting
Performance
- Search optimization
- Storage management
- Page load monitoring
- Capacity planning
Security
- Sensitivity labels
- DLP monitoring
- Access reviews
- Compliance reporting
Pricing Tiers
$5,000
per month
- Site management
- 10 hrs/month development
- Monthly governance audit
- 8-hour critical SLA
$10,000
per month
- Everything in Essentials
- 25 hrs/month development
- Dedicated SP admin
- 4-hour critical SLA
$18,000+
per month
- Everything in Professional
- 50+ hrs/month + SPFx
- Dedicated team
- 1-hour critical SLA
Frequently Asked Questions
What does SharePoint managed services include?
EPC Group's SharePoint managed services cover the complete SharePoint lifecycle: Site Management including site creation, configuration, templates, and lifecycle enforcement; Governance Enforcement covering permission audits, naming convention compliance, content lifecycle policy enforcement, and external sharing monitoring; Development Hours for new sites, web parts, Power Automate workflows, and SPFx customizations; User Support via dedicated ticketing system with SLA-backed response times for end-user questions and issues; Performance Monitoring including search optimization, storage management, and page load performance; and Security & Compliance covering sensitivity label management, DLP policy monitoring, and quarterly access reviews.
What are the pricing tiers for SharePoint managed services?
SharePoint managed services tiers: Essentials ($5K/month): Site management, governance monitoring, 10 hours/month development, monthly health check, email/ticket support, 8-hour critical SLA. Professional ($10K/month): Everything in Essentials plus 25 hours/month development, dedicated SharePoint admin, bi-weekly governance audits, search optimization, phone support, 4-hour critical SLA. Enterprise ($18K/month+): Everything in Professional plus 50+ hours/month development, dedicated team, weekly governance enforcement, custom SPFx development, migration support, 24/7 phone, 1-hour critical SLA. Annual commitments receive 10% discount.
How many development hours are included per month?
Development hours by tier: Essentials includes 10 hours/month for minor site modifications, permission changes, and small workflow updates. Professional includes 25 hours/month for new site builds, Power Automate workflows, list customizations, and template development. Enterprise includes 50+ hours/month for complex SPFx development, custom web parts, large-scale site migrations, and integration projects. Unused hours roll over for 1 month (Essentials) or 2 months (Professional/Enterprise). Additional hours are available at pre-negotiated rates: $175/hour for standard work, $225/hour for SPFx development.
How do you handle SharePoint governance enforcement?
EPC Group enforces governance through automation and regular audits: Automated Enforcement includes Power Automate workflows for site creation approval, automated naming convention validation, scheduled permission inheritance checks, and content lifecycle policy automation (archive/delete notifications). Regular Audits include monthly permission audits identifying oversharing and orphaned permissions (Essentials), bi-weekly governance compliance scans (Professional), and weekly comprehensive governance checks with remediation (Enterprise). Reporting includes monthly governance health scorecards with trending data, exception reports highlighting policy violations, and quarterly executive governance summaries. Our governance approach focuses on enablement - we fix issues proactively rather than punishing users.
Can SharePoint managed services handle migration projects?
Yes, EPC Group's SharePoint managed services can handle ongoing migration needs: the Enterprise tier includes migration support as part of the development hours allocation. Common migration scenarios handled within managed services include: classic-to-modern site migrations (converting classic sites to modern experiences), on-premises to SharePoint Online migrations for remaining on-prem content, file share migrations for departments still using network drives, and third-party platform migrations (Box, Google Drive, Dropbox to SharePoint). Large-scale migration projects (1,000+ sites or 10TB+ data) are typically scoped as separate fixed-fee engagements that run alongside managed services. The managed services team provides post-migration support and optimization.
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About Errin O'Connor
Chief AI Architect & CEO, EPC Group
Errin O'Connor is the bestselling Microsoft Press author on SharePoint, managing enterprise SharePoint environments for 120+ organizations. His managed services team oversees environments with 2M+ sites and 500,000+ users across every major industry vertical.