By Errin O'Connor, Founder & Chief AI Architect, EPC Group
45,000 Employees - 3x Engagement Increase
Outcome figures on this page are EPC Group engagement data for an anonymized client, recorded by the delivery team at project close. They are not independently audited, and no client-issued measurement is published for them. How EPC Group counts · Documented engagements
A Fortune 500 investment bank needed to modernize their legacy SharePoint 2013 intranet that served 45,000 employees globally. The existing intranet suffered from poor search functionality, outdated design, and low employee engagement. The new intranet needed to support mobile access, personalization, and integration with business applications.
The financial institution faced significant intranet modernization challenges:
EPC Group designed and deployed a modern SharePoint Online intranet:
Redesigned information architecture with user research, card sorting, and stakeholder workshops.
Created modern responsive design using SharePoint communication sites and hub site architecture.
Implemented Microsoft Search with AI-powered relevance tuning and custom search verticals.
Deployed audience targeting, web parts, and Power Automate for personalized content delivery.
Executed phased rollout with training, communications campaign, and change management.
Outcome figures on this page are EPC Group engagement data for an anonymized client, recorded by the delivery team at project close. They are not independently audited, and no client-issued measurement is published for them. How EPC Group counts · Documented engagements
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