Dynamics 365 Commerce Services
Transform retail operations with a unified commerce platform that connects e-commerce, in-store, and back-office operations. Deliver seamless customer experiences across every touchpoint.
End-to-End Commerce Consulting Services
From e-commerce storefronts to in-store POS and fulfillment operations, we implement comprehensive Dynamics 365 Commerce solutions.
E-Commerce Implementation
Build engaging digital storefronts with Dynamics 365 Commerce e-commerce capabilities. Create personalized shopping experiences that convert browsers into loyal customers.
- Headless commerce architecture
- Responsive storefront development
- Product catalog management
- Shopping cart and checkout optimization
- Customer account management
- SEO and marketing integration
Point of Sale (POS)
Deploy modern cloud POS solutions that empower store associates and streamline transactions. Enable mobile POS, endless aisle, and clienteling capabilities.
- Cloud and hybrid POS deployment
- Mobile POS for assisted selling
- Endless aisle and clienteling
- Payment processing integration
- Receipt and label printing
- Offline transaction support
Inventory Management
Gain real-time visibility into inventory across all channels. Optimize stock levels, reduce shrinkage, and ensure product availability wherever customers shop.
- Real-time inventory visibility
- Distributed order management
- Inventory allocation and ATP
- Stock transfer and replenishment
- Cycle counting and adjustments
- Warehouse integration
Merchandising & Pricing
Drive sales with intelligent merchandising and dynamic pricing strategies. Manage assortments, promotions, and pricing rules across all channels.
- Assortment and catalog management
- Dynamic pricing engine
- Promotion and campaign management
- Markdown optimization
- Bundle and kit configurations
- Category management
Omnichannel Fulfillment
Enable flexible fulfillment options including BOPIS, ship-from-store, and curbside pickup. Meet customer expectations with fast, convenient delivery.
- Buy online, pick up in store (BOPIS)
- Ship-from-store capabilities
- Curbside pickup management
- Order splitting and routing
- Store fulfillment workbench
- Returns and exchanges management
Unified Commerce Across Every Channel
Connect online, in-store, and mobile channels to deliver consistent, personalized experiences that build customer loyalty.
Unified Customer Profile
Create a 360-degree view of every customer across all touchpoints. Track preferences, purchase history, and engagement to deliver personalized experiences.
Seamless Cart Persistence
Enable customers to start shopping on one device and complete on another. Carts, wishlists, and preferences sync across web, mobile, and in-store.
Unified Payments
Accept any payment method across all channels with consistent processing. Support credit cards, digital wallets, gift cards, and loyalty points.
Customer Loyalty Programs
Build loyalty with integrated rewards programs that work everywhere. Track points, tiers, and redemptions across online and in-store purchases.
Enterprise Commerce Capabilities
Dynamics 365 Commerce delivers powerful features for every aspect of retail operations.
Deliver Exceptional Shopping Experiences
Create memorable customer journeys with personalization, convenience, and seamless service across all touchpoints.
Personalized Recommendations
AI-powered product recommendations based on browsing history, purchase patterns, and customer preferences. Increase average order value and conversion rates.
Mobile-First Experience
Responsive design and native mobile apps that deliver seamless shopping experiences. Progressive web app capabilities for offline access.
Self-Service Portal
Empower customers with account management, order tracking, returns, and subscription management. Reduce support costs while improving satisfaction.
Real-Time Inventory
Show accurate stock availability across all locations. Enable customers to check store inventory and reserve products for pickup.
Connect Your Entire Retail Ecosystem
Dynamics 365 Commerce integrates seamlessly with supply chain, finance, and the broader Microsoft ecosystem.
Dynamics 365 Finance
Seamless integration with financial operations for unified revenue recognition, accounts receivable, and financial reporting across all sales channels.
Dynamics 365 Supply Chain
Connect commerce with supply chain for end-to-end visibility from procurement to delivery. Optimize inventory and fulfillment across your network.
Power Platform
Extend commerce capabilities with Power Apps, Power Automate, and Power BI for custom workflows, automation, and advanced analytics.
The ROI of Unified Commerce
Our Dynamics 365 Commerce implementations deliver measurable improvements in revenue, efficiency, and customer satisfaction.
Average increase in omnichannel revenue
Reduction in transaction processing time
Improvement in customer loyalty metrics
Successful retail commerce projects
The Commerce Partner You Can Trust
With 29 years of Microsoft ecosystem expertise and proven success in retail transformations, EPC Group is the partner of choice for enterprise Dynamics 365 Commerce implementations.
Microsoft Gold Partner
Certified Dynamics 365 Commerce expertise with direct access to Microsoft product teams for complex retail implementations.
PCI DSS Compliance
Deep experience with payment security, PCI compliance, and data protection for retail environments.
Enterprise Retail Scale
Proven success with multi-brand, multi-region deployments across Fortune 500 retailers.
Rapid Deployment
Accelerated implementation methodology with pre-built retail templates for faster time-to-value.
Ready to Transform Your Retail Operations?
Schedule a free consultation with one of our Dynamics 365 Commerce experts to discuss your retail goals and how we can help you achieve them.
- Free 30-minute consultation
- Commerce readiness assessment
- Omnichannel strategy roadmap
- No-obligation proposal
Start Your Unified Commerce Journey Today
Join leading retailers who have transformed their operations with EPC Group's Dynamics 365 Commerce consulting services.
Frequently Asked Questions
What Dynamics 365 consulting services does EPC Group provide?
EPC Group provides Dynamics 365 implementation, customization, integration, and support across Business Central, Sales, Customer Service, Marketing, Field Service, Finance, and Supply Chain Management. We specialize in enterprise deployments with compliance requirements.
How much does a Dynamics 365 implementation cost?
Dynamics 365 implementations typically range from $75K-$350K. A focused Business Central deployment costs $75K-$150K, a multi-module enterprise implementation costs $150K-$350K, and complex global rollouts may exceed $500K. Pricing depends on user count, customization, and integrations.
Can Dynamics 365 integrate with existing systems like SAP or Salesforce?
Yes. Dynamics 365 supports integration with SAP, Salesforce, Oracle, and virtually any system with APIs using Power Automate, Azure Logic Apps, and custom connectors. EPC Group builds robust integration architectures that maintain data consistency across platforms.
How long does a Dynamics 365 implementation take?
Timeline varies by scope: a single-module deployment (e.g., Sales or Customer Service) takes 8-16 weeks, a multi-module enterprise implementation takes 4-8 months, and a full ERP transformation with Business Central takes 6-12 months.
Dynamics 365 Implementation: 2026 Considerations for Dynamics 365 For Commerce Services
Dynamics 365 in 2026 is structured into 3 commercial app families: Customer Engagement (Sales, Customer Service, Field Service, Marketing) at $65-$210/user/month, Finance & Operations (Finance, Supply Chain Management, Commerce, HR) at $180-$210/user/month, and Business Central (small/midsize ERP) at $70-$100/user/month. Selection criteria are organization size, vertical-specific functionality requirements, and Microsoft 365 ecosystem fit.
Power Platform integration is the dominant Dynamics 365 differentiator in 2026: Power Automate workflows, Power Apps custom screens, Copilot Studio agents, and Dataverse as the unified data layer make Dynamics 365 deployments materially more extensible than Salesforce alternatives at the same price point. EPC Group typical Dynamics 365 implementation includes 8-15 Power Platform extensions as part of the base scope.
Decision factors EPC Group evaluates
- Dataverse data model design for cross-app reporting
- Customer Engagement vs Finance & Operations vs Business Central app-family selection
- Migration from Salesforce/SAP/Oracle with phased coexistence
- Power Platform extensibility scope (Power Automate, Power Apps, Copilot Studio)
- Microsoft Cloud for Industry verticalization (Healthcare, Financial Services, Retail, Manufacturing)
EPC Group covers this topic across the relevant engagement portfolio. Reach the firm at contact@epcgroup.net for a 30-minute architect conversation.