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EPC’s SharePoint Support Services

Microsoft’s SharePoint has become a common choice for most business organizations that are looking for a reliable collaborative web platform. But one thing that business owners should remember is that simply implementing SharePoint technology will not offer you the desired results. Proper maintenance and support of the environment are essential, and this can be a challenging task.

We at EPC Group have been working on various SharePoint projects over the past 24 years. And so, we confidently offer SharePoint support services to several clients located globally. Our team of highly qualified experts is able to handle any SharePoint-related issues so that you can attain a successful and quick resolution of any problems. Whether it is SharePoint consulting, support and maintenance service or development support, our professionals have intense knowledge and expertise in using cutting-edge solutions and offer the best services to accelerate your pace of work on a priority basis.

In addition to performing regular maintenance tasks under the agreement, we also offer support as an extension to your help desk.

SharePoint Support Areas Covered by EPC Group

SharePoint Administration Support

Our support services for SharePoint span all aspects of administration and configuration. We provide support to your internal team so they can get the help they need to resolve complex issues and remain productive. We can act as an extension of your internal SharePoint Administration team, taking on tasks and providing support to the organization, or we can take over support for your entire SharePoint environment, alleviating you from day-to-day SharePoint administration. Some examples of our administration support coverage include the following:

  • Issue troubleshooting and resolution
  • Server patching and maintenance
  • Proactive health checks
  • Monitoring
  • Backup and restore
  • Security and permissions
  • Integration with other systems
  • Microsoft Teams
  • Business Connectivity Services
  • SharePoint Search
  • Excel Services
  • OneDrive
  • Exchange
  • Active Directory
  • Third-Party Tools including AvePoint, ShareGate, Nintex

SharePoint Development Support

EPC Group supports development on all SharePoint versions and platforms. We can help enhance and maintain your investment in custom SharePoint solutions built using out-of-the-box techniques as well as full custom development. We can work directly with code or provide support to your internal SharePoint development team. Some of the development areas we cover include:

  • SPFx Extensions
  • PowerApps
  • Microsoft Flow
  • Event and Feature Receivers
  • Web Parts
  • Farm and Sandbox Solutions
  • InfoPath
  • JavaScript and jQuery
  • Nintex Forms and Workflows
  • Provider and SharePoint-Hosted Add-ins

SharePoint End-User Support

We not only support end-users and power-users throughout every level of the organization and help resolve issues, but we also educate, advise, and assist with implementing solutions. The following are some examples of the areas we cover:

  • SharePoint Sites
  • Lists and Document Libraries
  • Microsoft Teams
  • SharePoint Search
  • Permissions and Security
  • Governance
  • Information Architecture
  • Taxonomies and Term Store
  • Document and Records Management
  • Collaboration
  • Training and Education
  • Branding, UI/UX

EPC Group’s SharePoint Support Expertise

SharePoint End-User Adoption & Training

The number #1 secret to effective user adoption is education and training, not necessarily the 5-day, all-day, on-site course kind, but the kind that is geared towards personal growth and targeted to an individual’s or team’s specific role and needs. We go beyond simple SharePoint help by providing details and insight into why an issue occurred and how it was addressed.

We employ a web-based ticketing system so individuals can easily follow along with issue status and steps to resolution. We leverage screen sharing for working hand-in-hand with individuals for support and delivering individualized learning sessions. In essence, education and training are ongoing, and we have a consistent focus on transferring knowledge to your employees whether through resolving an issue, individualized training, or consulting.

Benefits of EPC’s SharePoint Support Services

With over 24 years of experience and expertise in Microsoft products consultation, EPC Group has been working with SharePoint for its onset. We offer complete end-to-end support for implementation and migration, on-premises, hybrid services, all while ensuring your business isn’t getting left behind with legacy solutions.

Certified & Experienced Consultants

Reduced SharePoint Maintenance Costs

Avoiding Unplanned Downtime

Flexible Support Plans & Packages

On-Demand SharePoint Support Services

EPC Group is always quick to respond to your on-demand support service requests in cases of emergencies, solving all the issues in your environment, and get your SharePoint up & running in no time.

We make sure that your SharePoint support requests are promptly assigned to the right experts, who will understand your business requirements, priorities, and offer correct solutions.

Ongoing SharePoint Support Services

With EPC Group, you can choose your ongoing SharePoint support plans on your terms. Our experts will take care of all technical or functional issues which come your way.

EPC Group has years of experience in providing SharePoint support services that range from fixing unanticipated problems to ongoing maintenance to ensure the uninterrupted running of your SharePoint platform.

SharePoint Help Desk and Internal Support

Many organizations use our support services to augment their existing Help Desk and Internal Support teams for escalating issues, addressing overflow due to high volume, and filling in during times of reduction in staff such as vacation or employee turnover. You may also outsource your SharePoint help desk to EPC Group, and we will take on the responsibility of addressing all of your SharePoint support needs.

SharePoint Platforms & Versions Supported

EPC Group supports all SharePoint platforms (on-premises, online, Office 365, hybrid) and versions (SharePoint Online, SharePoint 2019, SharePoint 2016, SharePoint 2013, SharePoint Foundation 2013, SharePoint 2010, SharePoint Foundation 2010, SharePoint 2007*, WSS 3.0*, SharePoint 2003*, WSS 2.0*).

*If you’re running SharePoint 2007 or earlier, it’s time to migrate to a newer version.

Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 20+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams
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