Power BI in production is a living, breathing system that requires continuous care. Data refreshes fail at 2 AM, gateways go offline on weekends, and capacity gets throttled during month-end reporting. EPC Group's managed services provide 24/7 monitoring, proactive optimization, and dedicated support so your analytics platform runs flawlessly while your team focuses on deriving insights.
Three Service Tiers
$5,000
per month
- 24/7 monitoring
- 8-hour critical SLA
- 10 hrs/month development
- Monthly optimization
- Email/ticket support
$10,000
per month
- Everything in Essentials
- 4-hour critical SLA
- 25 hrs/month development
- Dedicated account manager
- Governance monitoring
- Phone support
$20,000
per month
- Everything in Professional
- 1-hour critical SLA
- 50+ hrs/month development
- Dedicated 2-3 person team
- Adoption analytics
- 24/7 phone support
Frequently Asked Questions
What is included in Power BI managed services?
EPC Group's Power BI managed services include: 24/7 monitoring of data refresh schedules, gateway health, and capacity utilization; proactive performance optimization including query tuning, data model optimization, and capacity management; monthly report development hours for new dashboards and modifications; user support via dedicated ticketing system with SLA-backed response times; governance monitoring and compliance reporting; quarterly business reviews with adoption metrics and recommendations; and capacity planning and licensing optimization. Services are delivered by certified Power BI professionals with enterprise experience.
What are the three managed service tiers?
Essentials ($5K/month): 24/7 monitoring, 8-hour SLA for critical issues, 10 hours/month development, monthly optimization review, and email/ticket support. Professional ($10K/month): Everything in Essentials plus 4-hour SLA, 25 hours/month development, dedicated account manager, bi-weekly optimization, governance monitoring, and phone support. Enterprise ($20K/month): Everything in Professional plus 1-hour SLA for critical, 50+ hours/month development, dedicated team of 2-3 analysts, weekly optimization, adoption analytics, executive reporting, and 24/7 phone support. All tiers include an annual discount for 12-month commitments.
How does 24/7 monitoring work for Power BI?
EPC Group's monitoring platform continuously tracks: data refresh status and failures (alerted within 5 minutes of failure), gateway connectivity and performance metrics, Power BI Premium/Fabric capacity utilization and throttling events, report performance metrics (load times, query durations), user access anomalies and security events, and dataset size and growth trends. When issues are detected, our team is automatically alerted and follows runbook procedures for resolution. Most common issues (refresh failures, gateway restarts) are resolved proactively before users notice. Monthly monitoring reports detail all incidents, resolution times, and trending metrics.
What SLAs are guaranteed?
SLAs by tier and severity: Critical (production down): Essentials 8-hour response, Professional 4-hour, Enterprise 1-hour. High (major feature impacted): Essentials 1 business day, Professional 4 hours, Enterprise 2 hours. Medium (minor feature impacted): Essentials 2 business days, Professional 1 business day, Enterprise 4 hours. Low (enhancement/question): Essentials 5 business days, Professional 3 business days, Enterprise 1 business day. Response time is time to begin active troubleshooting, not just acknowledgment. Resolution targets are 2x response times. SLA credits apply if targets are missed.
Can managed services be combined with a fixed-fee implementation?
Yes, and this is our recommended approach. Approximately 70% of clients who complete a fixed-fee Power BI implementation transition to managed services for ongoing support. Benefits of combining: implementation team knowledge transfers seamlessly to managed services team, no learning curve for the support team since they know your environment, managed services team provides continuity as your analytics practice matures, and clients receive a 10% discount on managed services when bundled with implementation. The transition includes a 30-day overlap period where both implementation and managed services teams are engaged.
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About Errin O'Connor
Chief AI Architect & CEO, EPC Group
Errin O'Connor leads EPC Group's managed services practice, overseeing Power BI environments for 100+ enterprise clients. His team manages 500,000+ licensed Power BI users across healthcare, finance, government, and manufacturing.