Dynamics 365 Consulting Services
CRM, ERP & Business Central implementation for enterprise-grade digital transformation.
Complete Dynamics 365 Expertise
Microsoft Dynamics 365 is a suite of intelligent business applications that help you run your entire business—from sales and customer service to finance, operations, and HR. EPC Group provides end-to-end consulting, implementation, and support for the complete Dynamics 365 portfolio.
Whether you are implementing your first CRM, modernizing legacy ERP systems, or expanding your existing D365 environment, our Microsoft-certified consultants deliver solutions that drive measurable business outcomes.
Dynamics 365 CRM Applications
Win customers, build relationships, and deliver exceptional experiences with AI-powered CRM.
Dynamics 365 Sales
CRM & Sales Automation
Accelerate sales with AI-powered insights, relationship intelligence, and streamlined processes. Close deals faster with Copilot-assisted selling.
- Lead & opportunity management
- Sales forecasting with AI
- Relationship analytics
- LinkedIn Sales Navigator integration
- Mobile sales app
Dynamics 365 Customer Service
Omnichannel Support
Deliver exceptional service across all channels with AI-powered case management, knowledge bases, and self-service portals.
- Omnichannel engagement
- AI-powered case routing
- Knowledge management
- Self-service portals
- SLA management
Dynamics 365 Field Service
On-Site Service Management
Optimize field operations with intelligent scheduling, IoT integration, and mobile workforce management.
- AI-optimized scheduling
- IoT-connected devices
- Mobile technician app
- Preventive maintenance
- Inventory management
Dynamics 365 Customer Insights
Customer Data Platform
Unify customer data from all sources to create 360-degree customer views and deliver personalized experiences.
- Customer data unification
- AI-driven insights
- Predictive analytics
- Segmentation & targeting
- Journey orchestration
Dynamics 365 ERP Applications
Modernize operations, finance, and supply chain with intelligent ERP powered by AI and analytics.
Dynamics 365 Finance
Financial Management
Modernize global financial operations with AI-assisted automation, real-time analytics, and regulatory compliance.
- General ledger & reporting
- Accounts payable/receivable
- Budgeting & forecasting
- Multi-currency support
- Regulatory compliance
Dynamics 365 Supply Chain Management
Manufacturing & Distribution
Build resilient supply chains with AI-powered demand planning, warehouse management, and manufacturing execution.
- Demand forecasting
- Warehouse management
- Manufacturing execution
- Asset management
- Inventory optimization
Dynamics 365 Commerce
Unified Retail
Create seamless omnichannel retail experiences across physical stores, e-commerce, and call centers.
- Point of sale (POS)
- E-commerce integration
- Customer loyalty programs
- Merchandising
- Fraud protection
Dynamics 365 Project Operations
Project-Based Business
Connect sales, resourcing, project management, and finance for end-to-end project visibility and profitability.
- Project planning & tracking
- Resource management
- Time & expense
- Project billing
- Profitability analytics
Dynamics 365 Human Resources
People Management
Transform HR with employee self-service, talent management, and workforce analytics powered by AI.
- Employee self-service
- Benefits management
- Leave & absence
- Compensation management
- Workforce analytics
Dynamics 365 Business Central
Complete business management for small and mid-sized businesses. Connect financials, sales, service, and operations in one application.
Essentials
Core financials, supply chain, project management, and CRM
- Financial management
- Sales & purchasing
- Inventory management
- Project management
- Basic manufacturing
Premium
Everything in Essentials plus advanced manufacturing and service management
- Advanced manufacturing
- Service order management
- Advanced warehouse
- Manufacturing planning
- Capacity planning
Microsoft Copilot in Dynamics 365
Every Dynamics 365 application now includes AI-powered Copilot capabilities to boost productivity, automate routine tasks, and surface actionable insights.
Copilot in Sales
AI-generated email drafts, meeting summaries, and deal insights
Copilot in Customer Service
AI-assisted case summaries and response suggestions
Copilot in Finance
Natural language queries for financial reporting
Copilot in Supply Chain
AI-powered demand forecasting and inventory optimization
Our Dynamics 365 Services
From initial strategy to ongoing optimization, we provide comprehensive D365 consulting services.
Implementation
Full lifecycle D365 implementations with proven methodology. Discovery, configuration, data migration, training, and go-live support.
Migration & Upgrades
Migrate from legacy ERP/CRM systems or upgrade from Dynamics NAV, GP, AX, or on-premises D365.
Customization & Integration
Custom development, Power Platform extensions, and integration with third-party systems.
Managed Support
24/7 support, system administration, and ongoing optimization for your D365 environment.
Industries We Serve
We have implemented Dynamics 365 for organizations across every major industry.
Migrating from Legacy Microsoft Dynamics?
Still running Dynamics NAV, Dynamics GP, Dynamics AX, or Dynamics SL? We specialize in migrating legacy Dynamics systems to the modern cloud-based Dynamics 365 platform.
We Migrate From:
- Dynamics NAV (Navision)
- Dynamics GP (Great Plains)
- Dynamics AX (Axapta)
- Dynamics SL (Solomon)
- On-premises Dynamics 365
- Other legacy ERP/CRM systems
Migration Benefits:
- Modern cloud-based platform
- AI and Copilot capabilities
- Automatic updates and security
- Microsoft 365 integration
- Power Platform extensibility
- Mobile access everywhere
Ready to Transform Your Business with Dynamics 365?
Schedule a consultation with our Microsoft-certified Dynamics 365 experts to discuss your CRM, ERP, or Business Central implementation.
Related Resources
Continue exploring dynamics 365 insights and services
Frequently Asked Questions
What Dynamics 365 consulting services does EPC Group provide?
EPC Group provides Dynamics 365 implementation, customization, integration, and support across Business Central, Sales, Customer Service, Marketing, Field Service, Finance, and Supply Chain Management. We specialize in enterprise deployments with compliance requirements.
How much does a Dynamics 365 implementation cost?
Dynamics 365 implementations typically range from $75K-$350K. A focused Business Central deployment costs $75K-$150K, a multi-module enterprise implementation costs $150K-$350K, and complex global rollouts may exceed $500K. Pricing depends on user count, customization, and integrations.
Can Dynamics 365 integrate with existing systems like SAP or Salesforce?
Yes. Dynamics 365 supports integration with SAP, Salesforce, Oracle, and virtually any system with APIs using Power Automate, Azure Logic Apps, and custom connectors. EPC Group builds robust integration architectures that maintain data consistency across platforms.
How long does a Dynamics 365 implementation take?
Timeline varies by scope: a single-module deployment (e.g., Sales or Customer Service) takes 8-16 weeks, a multi-module enterprise implementation takes 4-8 months, and a full ERP transformation with Business Central takes 6-12 months.
Dynamics 365 Implementation: 2026 Considerations for Dynamics 365 Consulting
Dynamics 365 in 2026 is structured into 3 commercial app families: Customer Engagement (Sales, Customer Service, Field Service, Marketing) at $65-$210/user/month, Finance & Operations (Finance, Supply Chain Management, Commerce, HR) at $180-$210/user/month, and Business Central (small/midsize ERP) at $70-$100/user/month. Selection criteria are organization size, vertical-specific functionality requirements, and Microsoft 365 ecosystem fit.
Power Platform integration is the dominant Dynamics 365 differentiator in 2026: Power Automate workflows, Power Apps custom screens, Copilot Studio agents, and Dataverse as the unified data layer make Dynamics 365 deployments materially more extensible than Salesforce alternatives at the same price point. EPC Group typical Dynamics 365 implementation includes 8-15 Power Platform extensions as part of the base scope.
Decision factors EPC Group evaluates
- Migration from Salesforce/SAP/Oracle with phased coexistence
- Power Platform extensibility scope (Power Automate, Power Apps, Copilot Studio)
- Microsoft Cloud for Industry verticalization (Healthcare, Financial Services, Retail, Manufacturing)
- Dataverse data model design for cross-app reporting
- Customer Engagement vs Finance & Operations vs Business Central app-family selection
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