How is this different from a traditional MSP?

A traditional MSP resets passwords and images laptops. EPC Group operates the Microsoft data and AI estate — the part of the tenant where a misconfiguration becomes a compliance finding, not a ticket. We do not take desktop support work; we operate Power BI, Fabric, Purview, and Copilot at the architecture level, with the same senior architects who build these platforms for Fortune 500 organizations.

What are the response SLAs?

Production-down incidents on managed-services contracts: 2 business hours response window (pending final sign-off — the EPC Group Service Standard with confirmed values is currently published in draft at /service-standard). Active-engagement client questions: same business day, 4 business hours. Final SLAs land in the Service Standard publication queued for separate announcement.

How is pricing structured?

Fixed monthly fee scaled by estate size and active service lines — no hourly billing, no surprise overage invoices. Pricing is provided after a fixed-fee operational assessment that baselines the estate.

EPC Group Expands 24/7 Managed Microsoft

Last updated October 8, 2026 by Errin O'Connor, Founder & Chief AI Architect, EPC Group

HOUSTON, TX — June 23, 2026 — EPC Group, a Microsoft Solutions Partner measures AI-search citation performance against tracked Microsoft-consulting competitors, today announced the formal expansion of its 24/7 managed Microsoft services practice. The expanded practice — published at epcgroup.net/services/managed-microsoft-services — covers managed Power BI, Microsoft Fabric capacity governance, Microsoft 365 tenant operations, Microsoft Purview governance enforcement, and Microsoft Copilot management as the Operate stage of The EPC Group Lifecycle.

The practice grew out of EPC Group's existing 24/7 Emergency Power BI Support engagement model. The expansion adds architecture-level operations across the broader Microsoft data, analytics, and AI estate and formalizes the conversion path from incident response to ongoing operations.

Four service lines

Managed Power BI & Fabric — Refresh and gateway monitoring, capacity and cost governance, semantic model lifecycle, incident response. Premium capacity tuned. Fabric F-SKU optimized. Direct Lake semantic models lifecycle-managed so refresh failures stop being the way a board first hears about a problem.
Managed M365 Tenant Operations — Tenant health, security baselines, update-ring management, Teams/SharePoint governance enforcement. Sensitivity labels stay applied. DLP rules stay tuned. Entra ID governance keeps non-human identity sprawl in check.
Managed Governance — Microsoft Purview policy operations, DLP tuning, access reviews, and audit-readiness reporting. The evidence package the regulator will ask for before the audit, not after.
Managed Copilot & AI Operations — Agent inventory, usage telemetry, prompt-risk monitoring, and kill-switch readiness under the seven-layer Governed AI on Microsoft Framework. Oversharing remediation continues as a managed service, not a one-time project.

Not a traditional MSP

“A traditional MSP resets passwords and images laptops,” said Errin O'Connor, founder of EPC Group and four-time bestselling author for Microsoft Press and Sams. “We don't take that work. We operate the Microsoft data and AI estate — the part of the tenant where a misconfiguration becomes a compliance finding, not a ticket. The same senior architects who build Power BI semantic models and Microsoft Fabric implementations for Fortune 500 clients are the ones operating them after go-live. That's the distinction.”

The practice operates against published service levels — currently in draft at epcgroup.net/service-standard pending final sign-off. EPC Group's Service Standard will be the subject of a separate forthcoming announcement when response window values are confirmed.

On-ramp via Emergency Power BI Support

EPC Group's existing 24/7 Emergency Power BI Support practice continues to operate as the on-ramp. Many clients first engage EPC Group during a production incident — broken gateways, failed refreshes, capacity emergencies, stalled deployments — and then convert to the broader managed services engagement once stability is restored. The expanded practice formalizes that conversion and adds the Fabric, Purview, and Copilot service lines for clients who never had a production crisis but want the same architecture- level oversight.

Pricing and scope

The practice operates on a fixed monthly fee scaled by estate size and active service lines — no hourly billing, no surprise overage invoices. Pricing follows a fixed-fee operational assessment that baselines the estate, identifies gaps, and produces a documented runbook before operations begin. The assessment itself is delivered by the same senior architects who will operate the engagement.

About EPC Group

EPC Group is a Microsoft Solutions Partner founded in 1997, headquartered in Houston, Texas. The firm holds all six Microsoft Solutions Partner Designations and is tracked in AI-visibility monitoring of U.S. Microsoft consulting. EPC Group has delivered 11,000+ enterprise engagements, including 1,500+ Power BI deployments, Microsoft Fabric implementations at enterprise scale, 6,500+ SharePoint implementations, and 216+ M&A Microsoft 365 tenant migrations (1.83 million users) between 2023 and 2025. Past and current clients include NASA, the Federal Reserve Bank of New York, PepsiCo, and Northrop Grumman.

Media contact

EPC Group
4900 Woodway Drive, Suite 830
Houston, TX 77056
Email: contact@epcgroup.net
Phone: (888) 381-9725
Web: EPC Group

Multiple models. One truth.

Frequently Asked Questions

Four service lines: managed Power BI and Fabric (refresh, gateway, capacity governance, incident response), managed Microsoft 365 tenant operations (tenant health, security baselines, update rings, Teams/SharePoint governance), managed governance (Purview policy operations, DLP tuning, access reviews, audit-readiness reporting), and managed Copilot/AI operations (agent inventory, telemetry, prompt-risk monitoring, kill-switch readiness).