EPC Group provides 24/7 enterprise SharePoint support — managed help desk, proactive monitoring, administration, and maintenance from Microsoft-certified specialists with 29 years of experience. Three managed service tiers: Standard, Premium, and Enterprise. Guaranteed response times. HIPAA, SOC 2, and FedRAMP-aligned support environments available.
Expert Microsoft consulting and implementation
Keep your SharePoint environment running at peak performance with 24/7 managed services, expert help desk support, and proactive monitoring from Microsoft-certified specialists with 29 years of experience.
From help desk support to proactive monitoring, we provide everything you need to keep your SharePoint environment running smoothly.
Dedicated SharePoint help desk with expert technicians available to resolve user issues, answer questions, and provide guidance.
Expert SharePoint administration services to manage your environment, optimize performance, and ensure security compliance.
24/7 monitoring of your SharePoint environment to detect issues before they impact users and maintain optimal performance.
Regular maintenance, patching, and updates to keep your SharePoint environment secure, stable, and running at peak performance.
Select the support tier that matches your organization's needs, from essential support to mission-critical 24/7 coverage.
Essential support for small to medium SharePoint deployments
Enhanced support for enterprise SharePoint environments
Mission-critical support for Fortune 500 environments
Every support tier comes with guaranteed SLAs, ensuring you get the response and resolution times your business demands.
System down or major functionality impaired. Immediate response and escalation.
Significant impact on operations. Workaround may exist but urgency is high.
Standard requests, questions, or minor issues with minimal business impact.
Our 24/7 monitoring platform continuously watches your SharePoint environment, detecting and alerting on issues before they become problems. Combined with AI-powered analytics, we proactively optimize performance and prevent outages.
Real-time monitoring of page load times, search performance, and API response times.
Continuous monitoring for unauthorized access, suspicious activities, and security threats.
Monitor storage capacity, service health, and hybrid connectivity status.
Intelligent alerting with severity-based escalation and automated incident creation.
Comprehensive dashboards and reports on usage patterns, adoption, and trends.
Regular backup testing and verification to ensure data recovery readiness.
Partner with EPC Group for SharePoint support and experience the difference expert managed services can make.
Proactive monitoring and rapid response minimize downtime and keep your users productive.
Continuous security monitoring and immediate response to threats protect your data.
Offload SharePoint management to experts so your IT team can focus on strategic initiatives.
Get direct access to Microsoft-certified SharePoint experts with 29 years experience.
Contact us today to discuss your SharePoint support needs and receive a customized proposal tailored to your organization.
Free support assessment. Custom solutions for every organization.
EPC Group provides comprehensive SharePoint consulting including intranet design, migration (on-prem to Online, tenant-to-tenant), governance frameworks, custom SPFx development, workflow automation, document management, and training. We have completed 6,500+ SharePoint implementations since 1997.
Migration timelines vary by scope: 100-500 users takes 2-4 weeks, 500-5,000 users takes 4-8 weeks, and 5,000+ users takes 8-16 weeks. EPC Group uses staged migration with zero-downtime mail flow and content coexistence to minimize business disruption.
Yes. EPC Group supports SharePoint Online, SharePoint Server 2016/2019/Subscription Edition, and hybrid configurations. Our consultants help organizations plan and execute migrations from any SharePoint version to SharePoint Online with full governance frameworks.
EPC Group's founder Errin O'Connor was on the original SharePoint beta team (Project Tahoe) and authored Microsoft Press's SharePoint best practices guide. With 6,500+ implementations across 29 years, we bring unmatched depth in enterprise governance, compliance, and large-scale migrations.
SharePoint Online tenant-to-tenant migration in 2026 is dominated by three approaches: native Microsoft 365 migration tools (free but limited to in-place tenant scenarios), ShareGate (best-in-class for permission preservation across hub-spoke architectures), and AvePoint Migrator (enterprise scale with regulated-industry compliance reporting). EPC Group selection criteria depend on user count, permission complexity, and audit-reporting requirements; typical enterprise migration runs 8-16 weeks at $150K-$450K all-in.
Microsoft Purview information protection on SharePoint Online has matured significantly through 2026: sensitivity labels can now auto-classify based on Microsoft 365 Copilot grounding hints, container labels enforce sharing controls at the site level, and Purview content explorer surfaces unauthorized PHI/PII exposure in real time. For HIPAA-regulated tenants, the combination of auto-labeling plus sensitivity-aware DLP plus Audit (Premium) 6-year retention is the audit-defensible posture.
See related EPC Group services at /services or schedule a discovery call at /contact.
EPC Group delivers Sharepoint Support as a core practice within the Microsoft consulting portfolio. Engagements are led by senior architects with hands-on Fortune 500 delivery experience and a bench of hundreds of Microsoft-certified consultants spanning SharePoint, Microsoft 365, Power BI, Azure, Microsoft Copilot, and Microsoft Purview.
Every Sharepoint Support engagement is engineered for the regulatory and operational environment it serves. Healthcare deployments carry HIPAA controls from day one; financial services deployments meet SOC 2 and FINRA retention requirements; government deployments map to FedRAMP and CMMC controls with audit-ready evidence.
For multi-plant manufacturers and energy operators, EPC Group integrates Microsoft 365 with operational technology, protects intellectual property through Purview labels and Endpoint DLP, and provisions frontline workers with F1 and F3 licensing patterns. Multi-region rollouts include data residency planning and offline-capable Power Platform apps for shop-floor environments.
Six-phase methodology applied to every engagement, compressed for fixed-fee accelerators and extended for full programs.
29 years of Microsoft-exclusive consulting. Microsoft Solutions Partner with core designations across Modern Work, Security, and Data & AI.
EPC Group was the oldest continuous Microsoft Gold Partner in North America from 2016 until program retirement in 2022. Errin O'Connor authored four Microsoft Press bestsellers covering Power BI, SharePoint, Azure, and large-scale migrations.
For banks, asset managers, and broker-dealers, EPC Group engineers SOC 2 audit trails, FINRA Rule 4511 and SEC 17a-4 retention, MNPI containment, and Communication Compliance for trading floors. Microsoft Purview Audit Premium with seven-year tamper-evident retention is the standard baseline; Defender for Cloud Apps detects shadow-AI exfiltration before it reaches a compliance event.
Three engagement models cover most enterprise needs. Most clients start with a fixed-fee accelerator and grow into a full program or a managed-services retainer.
Every engagement is led and staffed by 15 to 20 year veterans. No rotating juniors learning on your tenant. The bench includes hundreds of Microsoft-certified consultants who have shipped real production environments for Fortune 500 customers across SharePoint, Microsoft 365, Power BI, Azure, and Microsoft Copilot.
30-minute discovery call. No pitch deck. Call (888) 381-9725 or schedule a discovery call and a senior architect responds within one business day.