Managing a Microsoft 365 enterprise environment requires deep expertise across security, compliance, governance, and now AI with Copilot. Most internal IT teams are stretched thin, managing M365 alongside dozens of other systems. EPC Group's managed services provide a dedicated team of certified M365 professionals who proactively manage your environment 24/7.
Service Coverage
Tenant Administration
- User lifecycle management
- Group and license management
- Configuration management
- Feature rollout coordination
Security Operations
- 24/7 threat monitoring
- Incident response
- Conditional access management
- DLP policy enforcement
Copilot Governance
- Permission auditing
- Usage monitoring
- Acceptable use enforcement
- Prompt library management
Compliance Management
- Purview administration
- Retention policies
- eDiscovery support
- Audit log monitoring
Performance Monitoring
- Service health tracking
- Teams call quality
- Exchange mail flow
- SharePoint performance
Change Management
- New feature rollouts
- Update communication
- Training coordination
- User adoption tracking
Pricing Tiers
$8,000
per month
- Tenant administration
- Security monitoring
- Monthly optimization
- 8-hour critical SLA
$15,000
per month
- Everything in Foundation
- Copilot governance
- Compliance management
- 4-hour critical SLA
$25,000+
per month
- Everything in Professional
- 24/7 phone support
- Custom security operations
- 1-hour critical SLA
Frequently Asked Questions
What does Microsoft 365 managed services include?
EPC Group's M365 managed services cover the full Microsoft 365 ecosystem: Tenant Administration including user lifecycle management, group policies, licensing optimization, and configuration management; Security Operations covering threat monitoring via Microsoft Defender, incident response, conditional access policy management, and DLP enforcement; Copilot Governance including acceptable use policy management, permission auditing, usage monitoring, and prompt library curation; Compliance Management with Microsoft Purview administration, retention policies, eDiscovery support, and audit log monitoring; Change Management for new feature rollouts, update communication, and training coordination; and Performance Monitoring of Teams, SharePoint, Exchange, and OneDrive service health.
How is M365 managed services different from Microsoft support?
Microsoft Premier/Unified Support is reactive - you open a ticket when something breaks. EPC Group's managed services are proactive and strategic: we continuously monitor your environment for security threats, performance issues, and configuration drift; we optimize your licensing to eliminate waste (average 15-20% savings); we manage Copilot governance that Microsoft does not provide; we deliver monthly reporting on adoption, security posture, and compliance status; and we provide a dedicated account manager who understands your business context, not a rotating support engineer. Think of Microsoft support as the manufacturer's warranty and EPC Group as your in-house M365 team.
What are the pricing tiers for M365 managed services?
M365 managed services pricing: Foundation ($8K/month): Tenant administration, security monitoring, monthly optimization, email/ticket support, 8-hour critical SLA. Professional ($15K/month): Everything in Foundation plus Copilot governance, compliance management, dedicated account manager, bi-weekly optimization, 4-hour critical SLA. Enterprise ($25K/month+): Everything in Professional plus 24/7 phone support, custom security operations, change management for new features, quarterly executive briefings, 1-hour critical SLA. Pricing is based on user count and complexity. Annual commitments receive 10% discount.
Can you manage Copilot governance as part of M365 managed services?
Yes, Copilot governance is a core component of our Professional and Enterprise tiers. This includes: pre-deployment permission auditing to prevent data oversharing via Copilot, ongoing monitoring of Copilot usage patterns and adoption metrics, acceptable use policy enforcement and user communication, prompt library curation and management for the organization, sensitivity label management to control what Copilot can access, regular Copilot-specific security assessments, and training coordination for new Copilot features and capabilities. EPC Group was among the first MSPs to offer dedicated Copilot governance services.
How do you handle M365 security incidents?
EPC Group follows a structured incident response process for M365 security events: Detection occurs through 24/7 monitoring of Microsoft Defender alerts, Azure AD sign-in anomalies, and DLP policy violations. Triage classifies incidents by severity within 15 minutes. Containment actions (account suspension, conditional access blocks, device wipe) are executed within SLA response times. Investigation using Microsoft Defender Advanced Hunting and Azure AD logs to determine scope and impact. Remediation including password resets, policy updates, and vulnerability patching. Post-Incident Review with root cause analysis and prevention recommendations delivered within 5 business days. All incidents are documented in monthly security reports for compliance purposes.
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About Errin O'Connor
Chief AI Architect & CEO, EPC Group
Errin O'Connor leads EPC Group's Microsoft 365 managed services practice, overseeing environments for 150+ enterprise clients across healthcare, finance, government, and education. His team manages tenants with up to 80,000 users.