EPC Group - Enterprise Microsoft AI, SharePoint, Power BI, and Azure Consulting
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EPC Group

Enterprise Microsoft consulting with 29 years serving Fortune 500 companies.

(888) 381-9725
contact@epcgroup.net
4900 Woodway Drive, Suite 830
Houston, TX 77056

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About EPC Group

EPC Group is a Microsoft consulting firm founded in 1997 (originally Enterprise Project Consulting, renamed EPC Group in 2005). 29 years of enterprise Microsoft consulting experience. EPC Group historically held the distinction of being the oldest continuous Microsoft Gold Partner in North America from 2016 until the program's retirement. Because Microsoft officially deprecated the Gold/Silver tiering framework, EPC Group transitioned to the modern Microsoft Solutions Partner ecosystem and currently holds the core Microsoft Solutions Partner designations.

Headquartered at 4900 Woodway Drive, Suite 830, Houston, TX 77056. Public clients include NASA, FBI, Federal Reserve, Pentagon, United Airlines, PepsiCo, Nike, and Northrop Grumman. 6,500+ SharePoint implementations, 1,500+ Power BI deployments, 500+ Microsoft Fabric implementations, 70+ Fortune 500 organizations served, 11,000+ enterprise engagements, 200+ Microsoft Power BI and Microsoft 365 consultants on staff.

About Errin O'Connor

Errin O'Connor is the Founder, CEO, and Chief AI Architect of EPC Group. Microsoft MVP multiple years, first awarded 2003. 4× Microsoft Press bestselling author of Windows SharePoint Services 3.0 Inside Out (MS Press 2007), Microsoft SharePoint Foundation 2010 Inside Out (MS Press 2011), SharePoint 2013 Field Guide (Sams/Pearson 2014), and Microsoft Power BI Dashboards Step by Step (MS Press 2018).

Original SharePoint Beta Team member (Project Tahoe). Original Power BI Beta Team member (Project Crescent). FedRAMP framework contributor. Worked with U.S. CIO Vivek Kundra on the Obama administration's 25-Point Plan to reform federal IT, and with NASA CIO Chris Kemp as Lead Architect on the NASA Nebula Cloud project. Speaker at Microsoft Ignite, SharePoint Conference, KMWorld, and DATAVERSITY.

© 2026 EPC Group. All rights reserved. Microsoft, SharePoint, Power BI, Azure, Microsoft 365, Microsoft Copilot, Microsoft Fabric, and Microsoft Dynamics 365 are trademarks of the Microsoft group of companies.

Microsoft Exchange Support Services | Enterprise Email Solutions

Expert Microsoft consulting and implementation

HomeServicesMicrosoft Exchange Support
Enterprise Email Solutions

Microsoft Exchange Support Services

Expert Exchange Online and hybrid support for enterprise email environments. From migrations to security, we deliver reliable email infrastructure for mission-critical communications.

Exchange Online Expert
Hybrid Configuration
HIPAA Compliant
24/7 Support
Get Exchange SupportView Case Studies

Proven Exchange Expertise

500K+
Mailboxes Managed
Enterprise email environments supported
99.99%
Uptime SLA
Email availability guaranteed
< 15 min
Response Time
Critical issue response SLA
25+
Years Experience
Microsoft Exchange expertise
Exchange Experts
500+
Exchange Migrations
Fortune 500
Enterprise Clients
Microsoft
Gold Partner
29 years
Exchange Expertise
Our Services

Comprehensive Exchange Support Services

End-to-end Microsoft Exchange consulting from deployment and migration to security and ongoing support.

Exchange Online Management

Complete Exchange Online administration and optimization for Microsoft 365 environments. Maximize email productivity with expert configuration and ongoing management.

  • Mailbox provisioning and management
  • Distribution group optimization
  • Shared mailbox configuration
  • Resource mailbox setup
  • Public folder migration and management
  • Retention policy configuration

Hybrid Configuration

Seamless integration between on-premises Exchange and Exchange Online. Enable coexistence during migrations with unified address books and free/busy sharing.

  • Hybrid deployment planning
  • Azure AD Connect configuration
  • Mail flow setup (centralized or decentralized)
  • Free/busy calendar sharing
  • Cross-premises permissions
  • OAuth authentication setup

Exchange Migration

minimal-disruption migrations from on-premises Exchange, G Suite, or other email platforms to Exchange Online with comprehensive planning and execution.

  • Cutover and staged migrations
  • Hybrid migrations
  • IMAP migrations
  • PST imports and management
  • Third-party migration tools
  • Post-migration validation

Exchange Security

Protect your organization from email-based threats with advanced security configurations, anti-phishing policies, and data loss prevention.

  • Exchange Online Protection (EOP)
  • Microsoft Defender for Office 365
  • Anti-phishing and anti-spam policies
  • Safe Attachments and Safe Links
  • Data Loss Prevention (DLP)
  • Encryption and sensitivity labels

Compliance & Archiving

Meet regulatory requirements with comprehensive email retention, litigation hold, and archiving solutions designed for compliance-heavy industries.

  • In-Place Archive configuration
  • Litigation hold management
  • Retention policies and tags
  • Journaling rules
  • Compliance search
  • Audit logging and reporting

24/7 Enterprise Support

Round-the-clock support with dedicated engineers and guaranteed SLAs for mission-critical email environments.

  • Dedicated support team
  • 15-minute response SLA
  • Proactive monitoring
  • Performance optimization
  • Quarterly health reviews
  • Emergency incident response
Support Areas

Specialized Exchange Expertise

Deep expertise in critical Exchange areas including mail flow, eDiscovery, mobile device management, and identity security.

Mail Flow & Routing

Configure and troubleshoot mail flow rules, connectors, and routing for optimal email delivery and security filtering.

Transport rules and connectors
Mail flow troubleshooting
SPF, DKIM, and DMARC setup
Email routing optimization
Accepted domains and remote domains
Delivery reports and message tracing

eDiscovery & Legal Hold

Implement robust eDiscovery capabilities for legal compliance, internal investigations, and regulatory requirements.

Content Search configuration
eDiscovery case management
In-Place Hold and Litigation Hold
Export and review workflows
Custodian management
Legal hold notifications

Mobile Device Management

Secure and manage mobile access to Exchange email with comprehensive MDM policies and conditional access.

ActiveSync policies
Mobile device access rules
Remote wipe capabilities
Conditional access policies
Intune integration
BYOD security controls

Identity & Access

Secure email access with modern authentication, multi-factor authentication, and conditional access policies.

Modern authentication setup
Multi-factor authentication
Conditional access policies
Azure AD integration
Role-based access control
Administrative unit delegation
Migration Services

Zero-Downtime Exchange Migrations

Our proven methodology ensures seamless migrations from on-premises Exchange to Exchange Online with minimal user disruption.

01

Discovery & Assessment

Comprehensive analysis of your current Exchange environment, mailbox inventory, and migration requirements.

  • Environment discovery
  • Mailbox inventory
  • Dependency mapping
  • Risk assessment
02

Planning & Design

Detailed migration plan with timeline, batch scheduling, and rollback procedures for minimal-disruption migrations.

  • Migration strategy
  • Batch planning
  • User communication
  • Rollback procedures
03

Pilot Migration

Test migration with pilot users to validate procedures, identify issues, and refine the process before full deployment.

  • Pilot user selection
  • Migration testing
  • Issue resolution
  • Process refinement
04

Full Migration

Execute migration in scheduled batches with real-time monitoring and support for seamless user transition.

  • Batch migrations
  • Real-time monitoring
  • User support
  • Progress tracking
05

Validation & Optimization

Post-migration validation, performance optimization, and decommissioning of legacy infrastructure.

  • Data validation
  • Performance tuning
  • User training
  • Legacy decommission

Ready to Migrate to Exchange Online?

Get a free migration assessment to understand your timeline, costs, and recommended approach for moving to the cloud.

Get Free Migration Assessment
Security & Compliance

Enterprise Email Security

Protect your organization from email-based threats and meet regulatory requirements with our comprehensive security solutions.

Exchange Online Protection

Built-in protection against spam, malware, and phishing with multi-layered filtering.

Defender for Office 365

Advanced threat protection with Safe Attachments, Safe Links, and anti-phishing policies.

Data Loss Prevention

Prevent sensitive data leakage with DLP policies for PII, PHI, and financial data.

Email Encryption

Protect sensitive communications with Microsoft Purview Message Encryption.

Threat Investigation

Investigate threats with Threat Explorer and automated investigation and response.

Security Automation

Automated response to security incidents with playbooks and remediation workflows.

HIPAA Compliance

Email security and archiving configurations meeting HIPAA requirements for healthcare organizations.

SOC 2 Compliance

Security controls and audit trails supporting SOC 2 Type II certification requirements.

GDPR Compliance

Data subject access requests, retention policies, and cross-border transfer controls.

Legal Discovery

eDiscovery, litigation hold, and content search capabilities for legal proceedings.

Why EPC Group

The Exchange Experts Enterprise Trusts

With 29 years of Microsoft Exchange expertise, we bring unmatched depth and experience to every engagement.

Microsoft Gold Partner

Certified expertise in Microsoft 365 and Exchange with direct access to Microsoft engineering resources.

Enterprise Scale

Proven experience managing Exchange environments with 100,000+ mailboxes across Fortune 500 companies.

Security Expertise

Deep knowledge of email security, threat protection, and compliance requirements for regulated industries.

24/7 Global Support

Round-the-clock support with guaranteed SLAs and dedicated account management for enterprise clients.

Ready to Optimize Your Email Infrastructure?

Schedule a free consultation with our Exchange experts and discover how we can enhance your email security, reliability, and compliance.

Schedule a ConsultationCall (888) 381-9725

Response within 24 hours. No obligation.

Frequently Asked Questions

What Microsoft 365 consulting services does EPC Group provide?

EPC Group provides M365 deployment, migration, governance, security configuration, Copilot readiness, compliance setup, and managed services. We specialize in enterprise M365 environments with 1,000+ users requiring HIPAA, SOC 2, or FedRAMP compliance.

How much does Microsoft 365 consulting cost?

M365 consulting ranges from $50K-$300K. A focused migration costs $50K-$100K, enterprise governance and security implementation costs $100K-$200K, and full platform optimization with Copilot costs $200K-$300K. EPC Group offers fixed-price engagements.

Can EPC Group help with Microsoft 365 compliance?

Yes. EPC Group configures Microsoft 365 compliance features including retention policies, DLP, sensitivity labels, eDiscovery, communication compliance, and information barriers. We map these controls to specific frameworks: HIPAA, SOC 2, FedRAMP, GDPR, and CCPA.

How does EPC Group handle M365 tenant-to-tenant migrations?

EPC Group manages complex tenant-to-tenant migrations for M&A scenarios including mailbox migration, SharePoint content, Teams channels, OneDrive data, security groups, and conditional access policies. We use BitTitan, ShareGate, and custom PowerShell for seamless coexistence during transition.

Microsoft Exchange Support Services

EPC Group provides Microsoft Exchange support for Exchange Online, on-premises Exchange Server, and hybrid configurations. Services cover troubleshooting, migration to Exchange Online, security hardening, and 24/7 enterprise support. We have supported Exchange environments since Exchange 5.5 — across 11,000+ enterprise engagements.

Key facts

  • Exchange Online is included in Microsoft 365 E1, E3, E5, and Business plans — 50 GB mailbox per user standard.
  • Exchange Server on-premises reaches end of mainstream support: Exchange 2019 mainstream support ends 2025 (extended 2029).
  • Hybrid Exchange (on-premises + Exchange Online) lets organizations migrate mailboxes in phases while maintaining unified Global Address List and calendar sharing.
  • EPC Group: 29 years of Microsoft consulting, all six Solutions Partner designations including Modern Work.
  • 24/7 enterprise support available for Exchange Online and Exchange Server environments.

Exchange support services

Exchange Online support

Exchange Online is the email component of Microsoft 365. Our support covers configuration, security, compliance, and troubleshooting for Exchange Online environments of all sizes.

  • Mail flow troubleshooting — delivery failures, NDRs, transport rule conflicts.
  • Anti-spam and anti-phishing policy configuration and tuning.
  • DMARC, DKIM, and SPF setup and troubleshooting.
  • Safe Attachments and Safe Links configuration for Defender for Office 365.
  • Retention policy and eDiscovery support.
  • Exchange Online Protection (EOP) rule design and optimization.

Exchange Server on-premises support

We support Exchange 2016 and Exchange 2019 on-premises environments. As Exchange Server approaches end of support, we also plan and execute migrations to Exchange Online.

  • Exchange Server health check and performance tuning.
  • Database availability group (DAG) configuration and failover testing.
  • Certificate management and renewal.
  • Connector configuration for on-premises mail routing.
  • Exchange Server security hardening (CVE remediation, patch management).

Hybrid Exchange configuration

Hybrid Exchange lets on-premises Exchange and Exchange Online operate together during migration. Users in both environments can see each other's calendar availability and receive mail at the same domain.

  • Hybrid Configuration Wizard setup and troubleshooting.
  • OAuth authentication configuration between on-premises Exchange and Exchange Online.
  • Free/busy calendar sharing configuration across environments.
  • Hybrid mail flow: centralized mail transport or decentralized routing setup.
  • Domain sharing and Autodiscover configuration.

Migration to Exchange Online

EPC Group migrates Exchange Server environments to Exchange Online using three migration methods, depending on organization size and timeline.

  • Cutover migration — for organizations under 150 mailboxes. All mailboxes move in one cutover event. Simplest method, highest temporary disruption risk.
  • Staged migration — for larger organizations on Exchange 2003/2007. Mailboxes move in batches over weeks. Requires on-premises Exchange and Azure AD Connect.
  • Hybrid migration — for any size organization. Mailboxes move in waves while both environments operate simultaneously. Recommended for 500+ mailbox organizations.

Exchange security

Secure Exchange Online requires active configuration — not just subscription.

  • DMARC set to p=reject to prevent domain spoofing in phishing attacks.
  • DKIM signing on all sending domains.
  • Safe Attachments enabled for email (and SharePoint, OneDrive, Teams — not just email).
  • Strict anti-phishing preset policy applied — not the default settings.
  • Audit logging active with appropriate retention period (90 days standard, 1 year with Audit Standard, 6 years with Audit Premium).
  • External email warning tags configured so users know when messages come from outside the organization.

EPC Group credentials

  • Microsoft Gold Partner (2016-2022) — oldest continuous Gold Partner in North America.
  • Core Microsoft Solutions Partner designations, including Modern Work.
  • 29 years of Exchange support experience — from Exchange 5.5 through Exchange Online.
  • 11,000+ enterprise Microsoft engagements completed.
  • 24/7 enterprise support available: call (888) 381-9725 for urgent issues.

Frequently asked questions

What Exchange support does EPC Group provide?

We provide Exchange Online troubleshooting, on-premises Exchange Server support, hybrid configuration management, migration to Exchange Online, and Exchange security hardening. Support is available 24/7 for enterprise clients. We have supported Exchange environments from Exchange 5.5 through the current Exchange Online service in Microsoft 365.

Should I migrate from Exchange Server to Exchange Online?

Yes, for most organizations. Exchange 2019 mainstream support ends in 2025 (extended support through 2029).

Exchange Online provides always-current security updates, no on-premises infrastructure cost, built-in Defender for Office 365 security, and 50 GB mailbox storage per user. EPC Group can project the TCO comparison for your specific environment.

How long does migrating Exchange to Exchange Online take?

Cutover migration (under 150 mailboxes): 1–2 weeks. Staged migration (150–2,000 mailboxes): 4–8 weeks. Hybrid migration (2,000+ mailboxes, phased): 8–16 weeks. Timeline depends on mailbox count, data volume, and organization readiness — not just technical configuration.

What is a hybrid Exchange configuration?

Hybrid Exchange connects your on-premises Exchange Server with Exchange Online so both environments operate simultaneously.

Users in both systems see each other's calendar availability, receive email at the same domain, and appear in a unified Global Address List. Hybrid is used during phased mailbox migrations — users are moved in waves rather than all at once.

How do I fix Exchange email delivery problems?

Start with the Exchange admin center message trace to identify where delivery is failing. Check transport rules, connectors, and spam filter policies for rules that may be blocking or redirecting the message.

Verify DMARC, DKIM, and SPF are correctly configured for your sending domain. EPC Group provides Exchange troubleshooting support for complex delivery issues — call (888) 381-9725.

Get Exchange support

EPC Group provides 24/7 Exchange support for Exchange Online, hybrid, and on-premises environments. Call (888) 381-9725 or submit a support request.