Challenges Facing Real Mex Restaurants:
The company was already utilizing Office 365 as part of its business productivity and collaboration process but needed to achieve better levels of communication and collaboration so that they could increase company-wide productivity. In addition, many processes within the department (or departments) were being conducted informally and were largely paper-based, which led to inefficiencies and errors. There was also no central location for team members to manage content and collaboration.
EPC Group created a new single intranet with sites for several groups, including Human Resources, IT and Purchasing. To address the collaboration and user adoption needs a several whiteboarding sessions were conducted with each department to understand how their information was accessed and how users collaborated with each other.
Using EPC Group’s established design process, our architects designed the new intranet from both an information architecture and a visual perspective. The team also created wireframes, design compositions, user stories and information architecture documentation. In addition to the corporate intranet design and deployment we created sites to assist with purchasing and vendor management processes.
The new corporate intranet also included:
• New Team and collaboration sites
• Calendaring system that focus on internal events
• Automated on-boarding, training and task management
• A central database that manages all properties and contacts to improve collaboration and records management
• A Central Media Server to manage various video files
This new corporate intranet provides an improved user experience that has led to greater adoption, automation and improved collaboration among dispersed employees, and centralized storage of corporate data. The company’s leadership team now has a robust communication platform that enables them to easily communicate and collaborate.