Microsoft Viva Topics uses AI to connect, protect, and manage knowledge across the organization. It makes information easy to follow and seamless to find by empowering employees with knowledge and expertise to develop skills and increase the speed to learn, connect, and innovate.
Knowledge management has always been a crucial pain point for many organizations. Microsoft has resolved it with Viva Topics – an excellent employee experience platform built on Microsoft 365.
Traditionally, organizations used to rely on subject matter experts for careful collection, curation, and management of the content. Viva Topics introduced an AI engine to empower employees by creating and suggesting topics of interest based on their enterprise signals.
Viva Topics AI works by scanning the SharePoint and in the future will scan the content from other knowledge repositories stored in systems like ServiceNow or file share using content connectors. Viva Topics comes integrated with Microsoft 365 experience. Therefore, it helps in connecting employees with insights and expertise within the app they use daily. A Topic Card popping up across the application they are using adds value and context to the content they are already reading or interacting with.
Viva Topics is licensed as a premium feature set and is made available as an add-on to your existing Microsoft Enterprise Agreement. The license is made available per user per month and needs to be purchased for the entire company.
EPC Group has mastered the skills to map the core capabilities of Viva Topics with the requirements of your organization. Let us explore the scope, sites where valuable content resides, governance, and compliance considerations to interpret the role and responsibility of content authors and subject matter experts. We will evaluate the pre-requisites for initial installation and extend the value of Microsoft 365 in your organization.
Topic Cards: It helps to deliver knowledge in context across Outlook, Teams, Search, and other Microsoft 365 Apps used daily by your employees.
Topic Pages: It uses AI capabilities to help organize content, conversation, and expertise across the data sources to create well-curated pages.
Topic Centers: It helps to manage topics across the organization, identifies relationships between them, or assists in manually adding or creating additional Topics.
Knowledge Curation: It empowers subject matter experts to revise topics, pin resources, and recognize other experts allowing Viva Topics to learn and make updates accordingly.
Search & Discovery: It offers a seamless and integrated experience across Microsoft 365, ensuring Topics are discoverable in search and the apps used by people daily.
Management & Administration: It allows the generation and display of Topics using content accessible by the users considering the security, compliance, and privacy settings in Microsoft 365.