Technology has revolutionized the way customer service is being delivered. Dynamics 365 for Customer Service gives your team the ability to manage client needs faster than ever before, providing the best service possible, ensuring your clients stay content and loyal. Dynamics 365 for Customer Service handles resources, work hours, contracts, unified service desk, accounts, contacts, case management and custom entities.
Dynamics 365 is designed to consolidate the silos between ERP and CRM, enabling greater productivity and delivering insights like never before. Microsoft is helping organizations expedite their digital transformation through the strength of Azure, the common data model, and a new application platform including Power BI, advanced analytics, and IoT. Contact EPC Group for a demo of Microsoft Dynamics 365 for Customer Service and to see how this powerful new application will revolutionize the way your business provides top-level customer service.
There are two homes for Dynamics for Customer Service
The Customer Service App –
This app is best utilized on your desktop for proper case management.
The Customer Service Hub –
We suggest that you can use this on both desktop and a mobile device for managing knowledge articles and case management. What really makes the Customer Service Hub unique from other applications is that is built on the Unified Interface Framework, which enables quick, responsive web design on any device, from any location.
With Dynamics 365 Customer Service
Does your customer service team have the appropriate tools to quickly and effectively respond to all your clients’ requests? 45% do not.
Say goodbye to the days of multiple files and customer information that’s often out of date. Dynamics 365 Customer Service empowers your team with all the information they require in one application. A holistic view of each customer complete with a full history of client interactions and preferences. Empower your team with the tools they need to provide your customers with outstanding customer service.
Provide your Clients with More Options
It’s not built into everyone’s DNA to just want to call a customer service representative time they need assistance. Some people prefer to find the answers themselves. Utilizing the self-service portal in Dynamics 365 Customer Service makes this easy for them. Give your customers the ability to leverage the portal’s user-friendly knowledge base and online community. They can then connect with other people who have dealt with similar issues. If they need more help, your customer service representatives are just a phone call away.
Obtain Quick Answers from the Knowledge Base
Your customer service team can also use the knowledge base to get the answers they need to help customers. Gather content from several sources so your team will have solid references when they’re responding to customer’s questions. You can also review the articles from time-to-time to make sure the content remains current and relevant to your customer’s needs.
Create a Customer Service Intelligence
Don’t procrastinate by waiting for problems to arise. Use the data gathered in the Dynamics 365 Customer Service to predict and prevent customer calls. You can identify trends and anticipate sales opportunities by viewing specific data in dashboards and interactive charts in Dynamics 365 Customer Service.
Did You Know?
58% of all inbound Customer Service phone calls are engaged by customers who cannot find what they are looking for on a company’s website. Let EPC Group assist you by creating a top-level customer service department with Dynamics 365 Customer Service.
Learn how Dynamics 365 Customer Service can revolutionize the way you currently engage with clients.
Whether you want hands-on experience in a trial environment or a live demo by a solution expert, EPC Group is here to help you explore and evaluate Dynamics 365 Customer Service.