What is Dynamics 365?

Dynamics 365, a suite of intelligent business applications from Microsoft, revolutionizes the way organizations operate. It blends CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) capabilities with AI and productivity applications, creating a unified platform for seamless business management. 

Dynamics 365 offers modular applications targeting different business areas, including Sales, Customer Service, Field Service, Finance, Supply Chain Management, and more. Each module integrates seamlessly with others, ensuring a comprehensive, interconnected business solution.

Opting for our Dynamics 365 consulting services means you get expert guidance to customize this powerful tool to your unique business needs, driving innovation and staying ahead in the competitive market.

Transform your Business with Dynamics 365 Consulting

It offers a range of capabilities that streamline business processes, enhance customer service and drive growth

Marketing Automation

Plan, automate, and execute marketing tasks from a single platform. Integrate other applications with Dynamics 365 for marketing needs

Custom Reporting

Develop custom reports in Dynamics 365. Address unique reporting needs

Custom Dashboards

Create role-based custom dashboards. Tailor information to individual users' positions

Tailored Workflows

Build custom workflows and approvals in Salesforce. Automate unique business processes

Event Management

Organize events with Dynamics event management framework. Track registration, sponsors, attendees, and sessions

Implementation Course Correction

CRM consultants review your system. Provide a rescue plan for failed implementation

Email Marketing

Manage campaigns in Dynamics CRM. Integrate with Mail Chimp, Constant Contact, or other platforms

Social Media

Leverage Dynamics 365 with Microsoft social engagement. Gain social insights about your brand on social media

Dynamics 365 Consulting Services Offered by EPC Group

Dynamics 365 Consulting services encompass a broad range of offerings aimed at enhancing communication, collaboration, and overall productivity within an organization.
Implementation and Deployment

Assisting businesses in setting up and configuring Dynamics 365 to align with their specific processes and requirements.

Data Migration and Integration

Helping businesses migrate data from legacy systems to Dynamics 365 and integrating Dynamics 365 with other business applications for a unified system.

Training and Support

Providing training to employees for effective use of Dynamics 365 and offering ongoing support to ensure smooth operation.

Business Process Consulting

Analyzing a company’s business processes and advising on how to optimize them using Dynamics 365.

Security and Compliance

Ensuring that the Dynamics 365 deployment complies with industry standards and regulations, and implementing security measures to protect sensitive data.

CRM and ERP Solutions

Offering specialized consulting for Dynamics 365 CRM and ERP modules, helping businesses improve customer relationships and streamline operations.

Analytics and Reporting

Utilizing Dynamics 365’s analytics tools to create custom reports and dashboards, providing insights for informed decision-making.

Cloud Services

Assisting with the deployment of Dynamics 365 on cloud platforms, like Azure, for enhanced scalability and accessibility.

Dynamics 365 Consulting for Different Industries

Each Dynamics 365 module, through specialized consulting, offers industry-specific solutions
Customer Service

Enhances customer support through automation, improved response times, and personalized service.


Streamlines sales processes, improves lead management, and fosters customer relationships.


Provides solutions for omnichannel retail, enhancing customer experience.

Field Services

Helps in managing field staff, scheduling, and optimizing service delivery.


Assists in financial planning, reporting, and compliance management, ensuring efficient financial operations.


Streamlines HR processes like recruitment, payroll, and employee management, enhancing workforce productivity.


Aids in campaign management, lead nurturing, and customer insights.

Supply Chain Management

Optimizes supply chain operations, inventory management, and production planning.

How EPC Experts will help you with Dynamics 365

Choosing us as your Dynamics 365 Partner offers a strategic advantage in harnessing the full potential of your business operations. Our deep industry expertise ensures that your Dynamics 365 solution is not just implemented, but optimized for your specific business needs.

We will maximize the potential of Dynamics 365 to improve project efficiency, reduce costs, and increase profitability for businesses in the EPC sector.

Integration with Project Management Tools
We will integrate Dynamics 365 with existing project management tools and software, ensuring a seamless workflow.

Resource Management
Utilizing Dynamics 365, our experts will help in efficiently managing resources, including human resources, machinery, and materials, optimizing their allocation and usage for various projects.

Training and Support
Our experts will train your staff on how to utilize Dynamics 365 effectively for specific tasks and provide ongoing support for any challenges encountered.

Data Analysis and Decision Making
By leveraging the analytics capabilities of Dynamics 365, we will provide insights into project performance, helping in informed decision-making and strategic planning.

Dynamics 365 Testimonials from Our Partners


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Frequently Asked Questions

Yes, Dynamics 365 is highly customizable. Consulting services can tailor the system to meet your unique business requirements, whether it's custom workflows, reporting, or integrating with other systems.

Dynamics 365 can be integrated with a wide range of existing systems and applications. This integration ensures data consistency and provides a unified platform for managing various business functions.

A Dynamics 365 consulting service typically offers comprehensive support, including system implementation, customization, training for your team, and ongoing technical support to address any issues.

The implementation time for Dynamics 365 varies based on the complexity of the project, the size of your business, and the extent of customization required. A consulting service can provide a more accurate timeline after assessing your specific needs.

Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 25+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams

Our Value Addition Services

Get customized service solutions for every business need