How Are Governments Going Under Digital Transformation & Its Benefits?
In the contemporary world, everything is dependent on the use of technology. Both the government and non-government sectors are influenced by technological processes to a great extent. But, like several others, technology continues to be modified. This consistent modification has led to the growth of the concept of Digital Transformation.
What is Digital Transformation
The term ‘Digital Transformation’ is generally implied in the sphere of business and refers to a process of integrating digital technologies into all the spheres of business. This consequently results in fundamentally changing the pattern in which the company/government operates its business and has a substantial impact on the value delivered by the company to its customers. As a result of such changes, the companies become capable of pushing their limits and consistently improving their productivity through Digital Transformation Consulting.
Although the framework for Digital Transformation is customized based on an organization’s needs and challenges, there are a few basic elements that are included in the framework. These are as follows:-
- Experience of the Customers
- Improvement in the agility of operations.
- Culture and Leadership
- Increasing capabilities of the workforce
- Integration of Digital Technology in the existing system.
Digital Transformation in the government sector: Meaning
The past decade has seen the concept of Digital Transformation become an increasingly influential concept in the government sector. The major reason behind this is the fact that such transformation helps in creating a public sector fit for the changes in the future. In the government sector, the concept does not simply imply the integration of new technologies, rather a complete overhaul of the organizational framework, operational processes, culture, and mindset.
Digital Transformation in the government sphere also refers to the widening of the relationships and business modules that will be consequently influential in redeveloping how the public sector operates. This will also help the government in recognizing the benefits of digitally transforming operational processes.
In the contemporary world, the citizens of various countries across the globe expect governments to provide services in a personalized format which makes the system as responsive as the private sector services. Digital Transformation in the governmental sphere is essential to redesign how technology can be used for enhancing the end-to-end experiences of their citizens.
Importance or Benefits of Digital Transformation in the public sector:
The benefits can be depicted through Microsoft Digital Transformation services and its influence in the following spheres of governmental activity:-
- Delivery of Services – The improvement in service delivery after a complete overhaul of technology in the government sphere can provide some advantages as follows:
- The government will be capable of providing personalized services based on individual needs.
- The access to government services will be devoid of any barriers.
- Digital identifiers will help the citizens access integrated data.
- Data analysis can help the government prepare for future needs and potential issues.
- Government operations – The governmental operations will derive the following advantages through the transformation of technology:
- The government will require to take the information of the citizens once and store them centrally.
- Government can utilize real-time data analytics to perform operational processes.
- Data Mastery – The concept of Data Mastery in the government sphere refers to creating a legal framework that enables the access and sharing of data between the public agencies. In addition to this, the governments can also attempt to provide citizens with the opportunity to share data for providing a unified experience.
- Security and flexibility in the framework – Digital Transformation can provide the government with such a technological structure that balances the security and privacy regulations into a flexible and scalable framework. Cloud infrastructure can help provide such an operational structure to government activities.
- Engagement in the ecosystem – The digitally transformed framework will help the government in receiving any technical aid from external environments to solve unprecedented issues.
- Creating intelligent workflows – The process of automating operations in a modern digital framework will allow the government to perform repetitive tasks with ease along with saving time that can later be used in solving other issues at hand.
- Unifying customer experience – In the post-COVID-19 world, it has become essential for governments to provide an enhanced and unified customer experience that can be accessed by citizens through any device and from any remote location. A digitally equipped governmental framework allows this access.
The process of Digital Transformation includes a wide range of benefits which include the following:-
- Reduction in operational cost.
- Time Management
- Increased productivity and operational efficiency
- Enables faster response to changing trends of the market.
Much like many other concepts in the modern world, Digital Transformation consists of certain trends that in the present decade, include the attention to Digital initiatives with long-term value, increased use of better artificial intelligence, and machine learning technologies among others. In conclusion, it can be said that the concept of Digital Transformation is increasingly becoming imperative in the government sector.
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Sas Chatterjee is a Senior Architect with EPC Group. His focus lies in making sure that the execution of each engagement is delivered in a forward compatible, best practices manner. Sas is an extremely devoted professional and takes each project he is assigned very seriously. During the project execution phase, Sas invests the time needed with his clients to gain a full understanding of their requirements and develops a roadmap for achieving their desired end goal.