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About the Author

Errin O'Connor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

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How Salesforce Service Cloud Can Transform Your Customer Service Experience

Posted by Errin O'Connor on Nov, 22, 2022 02:11

In an increasingly interconnected and digital world, exceptional customer service has become paramount for businesses aiming for success.  Harnessing the capabilities of advanced Customer Relationship Management (CRM) solutions such as Salesforce Service Cloud can dramatically enhance the overall customer service experience.  We will explore key features such as case management, automation, omnichannel support, analytics, and […]

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Topics: Salesforce, Salesforce Implementation

Manage Account Planning in Salesforce with the help of the Accounts Page

Posted by Sas Chatterjee on Oct, 07, 2022 04:10

Account planning in Salesforce is an essential concept in Salesforce CRM, but there are some things you need to know before you can manage your accounts. At its foundation, Salesforce’s functions revolve around managing your accounts. As a result, it offers you a complete picture of all your consumer information and interactions. Additionally, you can […]

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Topics: Salesforce, Salesforce ImplementationSalesforce

How To Build And Implement A Salesforce Implementation Plan

Posted by Errin O'Connor on Sep, 05, 2022 04:09

Buying the best CRM license is the first step in creating and carrying out any Salesforce implementation strategy. Knowing how to modify and adjust it for your own business to get the most out of it is the second and most crucial step. A project manager, a Salesforce CRM consultant, and Salesforce developers are required […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRM

The most Informative Microsoft Salesforce Marketing Cloud Architecture

Posted by Errin O'Connor on Aug, 10, 2022 07:08

When we talk about salesforce it takes Microsoft Azure is its public Cloud service provider. Hence, increasing productivity can be boosted by this new integration between service clouds and salesforce sales. Microsoft specifies an authentication method to be used in salesforce that creates a marketing cloud legacy. The Client’s secret is stored in Azure Key […]

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The most Informative Microsoft Salesforce Marketing Cloud Architecture - thumb image

Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, Salesforce

How To Get Started With Salesforce Health Cloud’s Toolkit

Posted by Errin O'Connor on Aug, 05, 2022 03:08

Salesforce Health Cloud is a complete solution for healthcare organizations that serves as a centralized hub for all clinical and administrative processes. It enables a focus on the entire patient history, not just a visit-by-visit experience. Health Cloud’s Toolkit is designed to help healthcare organizations get started with this new paradigm. It gives you the […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforce

Salesforce Hybrid Cloud: A Powerful Combination

Posted by Sas Chatterjee on Jul, 11, 2022 02:07

A hybrid cloud refers to a computing environment that’s a combination of a public cloud and a private cloud. It allows data and applications to be shared between them. Hybrid cloud computing allows an enterprise to set up an on-premises private cloud to house sensitive or critical workloads. During the fluctuations in computing and processing […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, Salesforce

Microsoft Dynamics vs. Salesforce – Which Cloud CRM Is Right for You?

Posted by Errin O'Connor on Jul, 06, 2022 03:07

Microsoft Dynamics vs. Salesforce are two widely-used CRM software options. Both have existed for some time, and both offer an array of features that make them ideal for different types of businesses. Salesforce is the popular CRM software option used by thousands of businesses worldwide. Its massive features catalog has won many fans, and it’s […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, SalesforceMicrosoft Dynamics 365, Salesforce

Scalability Planning in Your SharePoint 2013 & Office 365 Roadmap

Posted by Errin O'Connor on Oct, 10, 2016 09:10

Scalability Planning in Your SharePoint 2013 Architectural Roadmap It is important to utilize an Office 365 roadmap to ensure your SharePoint 2013 and/or Office 365 (hybrid) platform and avoid some of the known pitfalls that degrade its performance such as: Having all SharePoint services are in the “default” service group Having redundant and JavaScript that […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, SalesforceMicrosoft Dynamics 365, SalesforceActive Directory, Application Development, Data Breaches, Hybrid SharePoint Implementation, Information Architecture, IT Roadmap, Managed Metadata, Metadata - Content Types, Office 365 Consulting, Office 365 Hybrid, Office 365 Roadmap, Office 365 Roles and Responsibilities, Office 365 Search, Office 365 Security, Office 365 Support, Scalability, Search, Security Policies, SharePoint 2013, SharePoint 2013 Consulting, SharePoint 2013 From the Consulting Trenches, SharePoint 2013 Search, SharePoint 2013 Security, SharePoint Consulting, SharePoint Consulting Strategies, SharePoint Online, SharePoint Roadmap, Sharepoint Roles and Responsibilties, SharePoint Security, Sharepoint Support, System Architecture, Workflow Development

Hybrid Search Deep-dive: SharePoint Server 2013 & Office 365 Integration

Posted by Errin O'Connor on May, 07, 2015 05:05

One of the most common configurations that is starting to emerge into today’s IT landscape is that of a hybrid cloud architecture and is something you must plan for in your organization’s long-term SharePoint and/or Office 365 roadmap. SharePoint Server 2013 can integrate with cloud-based solutions such as Office 365 and/or SharePoint Online in a secure and federated manner that will allow a user […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, SalesforceMicrosoft Dynamics 365, SalesforceActive Directory, Application Development, Data Breaches, Hybrid SharePoint Implementation, Information Architecture, IT Roadmap, Managed Metadata, Metadata - Content Types, Office 365 Consulting, Office 365 Hybrid, Office 365 Roadmap, Office 365 Roles and Responsibilities, Office 365 Search, Office 365 Security, Office 365 Support, Scalability, Search, Security Policies, SharePoint 2013, SharePoint 2013 Consulting, SharePoint 2013 From the Consulting Trenches, SharePoint 2013 Search, SharePoint 2013 Security, SharePoint Consulting, SharePoint Consulting Strategies, SharePoint Online, SharePoint Roadmap, Sharepoint Roles and Responsibilties, SharePoint Security, Sharepoint Support, System Architecture, Workflow DevelopmentHybrid Cloud Strategies, Hybrid SharePoint Implementation, Hybrid SharePoint Platform, Office 365 Hybrid, Office 365 Search, Search, SharePoint 2013, SharePoint Online

Understanding SharePoint 2013 and Office 365’s Logical Architecture

Posted by Errin O'Connor on May, 07, 2015 05:05

To drill down into the overall logical architecture of SharePoint 2013, the underlying technical components and features that factor into the design of SharePoint 2013’s Information Architecture are as listed here: Service applications Application pools Web applications Zone(s) Site collections Sites Lists and libraries SharePoint 2013 allows for individual services to be configured and controlled […]

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Topics: Salesforce, Salesforce ImplementationSalesforceCRM, Salesforce, Salesforce Implementation, Service CRMAzure Consulting Services, Cloud Services, Marketing Cloud, Microsoft Access cloud, Microsoft Azure, SalesforceSalesforceHybrid Cloud Managed Services, SalesforceMicrosoft Dynamics 365, SalesforceActive Directory, Application Development, Data Breaches, Hybrid SharePoint Implementation, Information Architecture, IT Roadmap, Managed Metadata, Metadata - Content Types, Office 365 Consulting, Office 365 Hybrid, Office 365 Roadmap, Office 365 Roles and Responsibilities, Office 365 Search, Office 365 Security, Office 365 Support, Scalability, Search, Security Policies, SharePoint 2013, SharePoint 2013 Consulting, SharePoint 2013 From the Consulting Trenches, SharePoint 2013 Search, SharePoint 2013 Security, SharePoint Consulting, SharePoint Consulting Strategies, SharePoint Online, SharePoint Roadmap, Sharepoint Roles and Responsibilties, SharePoint Security, Sharepoint Support, System Architecture, Workflow DevelopmentHybrid Cloud Strategies, Hybrid SharePoint Implementation, Hybrid SharePoint Platform, Office 365 Hybrid, Office 365 Search, Search, SharePoint 2013, SharePoint OnlineHybrid SharePoint Implementation, Hybrid SharePoint Platform, Information Architecture, Information Management, Scalability, Search, SharePoint 2013, SharePoint 2013 Private Cloud, SharePoint 2013 Search, SharePoint 2013 Security, SharePoint Roadmap, Sharepoint Roles and Responsibilties, System Architecture