Microsoft Teams Vs Zoom

What is Microsoft Teams?

Microsoft Teams is a unified communication and collaboration tool offered as a part of the Microsoft 365 environment. Microsoft launched it in 2017, intending to replace Skype for Business and compete with Slack and Zoom. Microsoft Teams offers one-to-one conversation, instant and asynchronous messaging, video and audio calls, PSTN calling, conference calls, and a new way of hosting meetings with Together Mode. Besides, Microsoft Teams natively integrates with all Microsoft products like Office 365, Dynamics 365, Outlook, SharePoint, and many more third-party apps.

What is Zoom?

Zoom is a cloud-based video conferencing platform used for virtually meeting with other users using audio and video calls. Zoom offers versatile features like Zoom Meeting, Zoom Rooms, one-on-one meetings, group video conferencing, screen sharing, and recording. Besides, Zoom offers an extended marketplace for application integration including, MailChimp, ZenDesk, Marketo, and Microsoft Teams for additional extensibility.

Why Microsoft Teams is Best?

Microsoft Teams, the elite member of the Microsoft 365 family, has recently hit the 250 million monthly active user milestones, up from the previous 145 million daily active users (the number shared by Microsoft in April 2021). In April 2020, Microsoft Teams had 75 million daily active users. The COVID-19 Pandemic fueled the rapid growth of the product.

One of the substantial benefits of using Microsoft Teams is its tight integration with the Office suite. The apps used by people in their daily working life like Word, Excel, and PowerPoint are easily accessible within MS Teams. Besides, it allows users to share and collaborate documents in real-time with their colleagues and other users.

Do not forget, MS Teams ties into OneDrive and SharePoint. The same engine that drives Microsoft Teams drives OneDrive and SharePoint. It means all the files users want to access are seamlessly available for him from any device, any service, and any location of the world.

Unified Communication Telephony – MS Teams Vs Zoom

Along with video, audio, messaging, conferencing, and meeting, the ability to make and receive calls is very crucial at an enterprise-grade level, especially for business communications.

Microsoft Teams has a stronghold on business telephony, and Zoom initially was lacking that function. Microsoft Teams acts as a unified call solution offering business phone systems and calling plans or Microsoft Phone System with Direct Routing. It was easier for Microsoft because a large part of MS Teams has ported telephony capability from its legacy product – Skype for Business.

As companies were investing in cloud telephony, Microsoft Teams focused on business telephony. The Direct Routing method acts as a bridge between on-premise PSTN or SIP Trunk and Microsoft Teams Phone System that uses SBC.

By using Microsoft Teams as a business phone system, users can configure caller ID, allocate phone numbers, use dial pads within the Teams app, leverage call ques, and integrate auto attendants. It helps in managing the phone system efficiently.

Zoom has later added similar features to their enterprise voice system – Zoom Phone. It has almost all the features similar to Microsoft Teams and works on both desktops and mobile phones. Besides, ‘Bring your Own Carrier’ is a feature resembling direct routing functionality in Microsoft Teams

Microsoft Teams Is Better for Your Business

Microsoft Teams is a unified communication platform that presents a perfect blend of workplace and personal space. Businesses prefer it as the default platform for chat, messaging, video conferencing, audio calls, file sharing, and application integrations.

It easily integrates with the office productivity suite and is offered as a part of the Microsoft 365 family without asking for an additional price. By integrating with non-Microsoft products, users can extend the features of Microsoft Teams beyond their imagination.

Microsoft Teams allows users to work naturally and conversationally, ensuring they get access to whatever they need anytime on any device.

Users can create companies and channels in MS Teams based on departments, projects, and priorities. Additionally, Microsoft Teams presents your calendar within the app, which is in sync with your company’s Outlook calendar.

Microsoft Teams has provided significant attention to the safety and security of the user and enterprise data. Right, from multi-factor authentication to encrypted data, both in-transit and rest, MS Teams ensures every organization and its user breaths easily when it comes to security.

Users can record their meetings and team conference calls in Microsoft Teams. The recording happens inside the cloud and is stored in Microsoft Stream. After the call ends, the recording gets shared within the channel or group so that colleagues who failed to attend the meeting can review it later.