Ultimately the end goal of any company is customer satisfaction, and its whole work revolves around it. What helps achieve this is the right kind of information you’re Customer Relationship Management (CRM) caters to. Microsoft Dynamics 365 can help you integrate innovation into the work with a greater return over investment (ROI). Let’s put some limelight on the benefits of Microsoft Dynamics 365 and how it can make a positive impact on the bottom line:
These are the primary benefits of Microsoft Dynamics 365 for business:
Excellent connectivity between departments for enhanced outcomes
This cloud-based solution puts both CRM and Enterprise Resource Planning (ERP) on the same table and establishes a connection between various departments like finance, sales, customer relations, and operations. The main aim of such work is to align various teams like the design team, production floor; those who directly interact with the customers can fetch real-time data, which helps them to make accurate business decisions.
Valuable information from Analytics and Business Intelligence (BI)
As per the ‘Global Business Intelligence Market 2016-2020’ created by Technavio- The market of global BI can achieve a compound annual growth rate (CAGR) of greater than 10% till 2020. With the growth in organizations, more capabilities are added, which needs to be integrated into the workflow; this increases the demand for data analytics service company, its presence, and Cloud BI’s incorporation.
While analytics is important to get an idea of which step you should take in the future, BI caters to your perspective on both past and present to fetch more analyzed data, which can prove as a great help in decision-making using predictive analytics consulting.
Cut down in sales cycle.
When the sales professionals get more analyzed data, it helps them render customized and intuitive services to the customers. With the availability of Microsoft Dynamics on personal technology, the sales team has ample power in their hands.
Better social engagement for best customer service
The process-driven user interface of Microsoft Dynamics 365 helps to manage cases on an individual basis. Analysis of centralized data helps sales professionals to respond as per the trends generated from customer usage data. This allows them to engage socially, render personalized solutions and brings the desired human touch. BI helps sales representatives understand the customers’ visit to the website, their interaction, their communities and more.
All such data help a salesperson know customers’ sentiments, buying patterns, and loyalty to the brand. All such aspects are not possible to measure quantitatively. Such information allows the team to get better-personalized options.
Quick Scalability
Another important facet of Cloud-based integrated CRM is it makes customer engagement in a business-friendly manner. Working on Microsoft Dynamics 365 can increase scalability, improve customer engagement procedures, and strengthen collaborative sales. Along with all such aspects, it boosts security, enhances mobility, facilitates smart investment infrastructure, improves accessibility and power innovation.
Easy Deployment with Familiarity
Some organizations have already started working with Microsoft Dynamics 365. This tool allows employees to familiarize and learn new applications easily. Because of easy integration, Microsoft Dynamics can be deployed in the cloud, on-premise, and hybrid.
Enhances security and compliance
With the entire production infrastructure based off-site, maintaining functions, security and updates of Microsoft Dynamics never lie on the shoulders of your IT team. Microsoft can manage all the backend frameworks by itself so that you can sleep in a relaxed mood without getting stressed that you forgot to close any office computer during the installation of the latest security patch. Through Microsoft data centers present globally, your data will remain secure and fully compliant with all the laws.
Simple and unified style of working
Microsoft Dynamics 365 caters user-friendly and unified interface, owing to which your team can get all the information they need to do their job. Beneficial for global Citizen Developers, Dynamics 365 allows customization of solutions and creates new apps through Microsoft Flow. Microsoft Flow is a cloud-based program that helps integrate other solutions into Dynamic apps and can even help you with workflows creation as per the third-party interactions.
For instance, if you are looking for a social listening strategy for your marketing plan, through the integration of Twitter with Dynamics 365, a workflow can be created which can give you a new lead in the sales app whenever the customers tweet any word or phrase.
Wrapping Up
What makes Microsoft Dynamics so popular is its easy-to-use feature and it puts at the company’s disposal a wide array of Microsoft products. The tools it integrates are efficient and can meet the varying needs of the company. This product is cost-effective, and some organizations have welcomed Microsoft Dynamics with an open heart.
Most companies are now adopting Microsoft Dynamics because of the flexibility in business operations, and you can too! Seamless integration, reduction in the learning curve, real-time analysis of big data, smart decision-making, and enhanced ROI are some of the benefits which have made Microsoft Dynamics a boon for the companies.
