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What Is The Future Of Microsoft Dynamics CRM?

Microsoft Dynamics CRM Future

Microsoft Dynamic CRM is a buzzword now and will enjoy an exciting future! It is showing consistent improvement and has reached the top in the CRM arena. Microsoft is emphasizing more on artificial intelligence along with machine learning and cloud computing.

The company has achieved success in other products through the integration of Microsoft Dynamics 365 too. Businesses are looking for CRM, and their shift towards Microsoft is obvious. In the future, Microsoft is planning to integrate artificial intelligence in CRM. Below are some points which make Microsoft CRM better than others:

  • Integration of Microsoft CRM with other Microsoft products caters to numerous benefits.
  • LinkedIn Sales Navigator and assistant is the built-in tool of Microsoft CRM which boosts up productivity and efficiency.
  • The deployment options and flexible architecture of CRM can be customized to meet the companies’ demands.
  • Its intuitive user interface has made CRM rank highest among users.

Why your business needs Dynamics CRM

An intelligent CRM system is the one your business needs to manage everything, and if you also think the same, then go with Microsoft Dynamics this time. It is your business future, and below are the reasons why:

  • It can manage your folders, calendars, emails, conference calls, forwards in one place. All these things are important, but it’s easy to lose them. CRM keeps track of everything to bring them to one place.
  • Because of the built-in metrics of Microsoft Dynamics, it becomes possible to track what is working and which area needs improvement.
  • Through Microsoft Dynamics, your business will get a chance to incorporate artificial intelligence and learn how to automate your work.
Dynamics CRM Consulting

Business edition of CRM software

When we talk about small businesses, their need for CRM software is limited. This calls for a business enterprise package that comprises fewer functionality features for small companies. Commonly such a package of Microsoft comprises financial, marketing and sales services. All these things are enough for a small business to run.

Introduction of enterprise edition for large businesses

The comprehensive package which Microsoft renders for the large business is the enterprise edition package. This package comprises operations, marketing, sales, customer interaction services and much more. All such aspects help companies run their business smoothly, as these business solutions are comprehensive and easy to understand.

The competition offered by Microsoft Dynamics 365

Microsoft Dynamics 365 has come up with a competitive CRM by the provision of ERP services. This gives competitive abilities to the software. Microsoft gives importance to competitive business solutions and believes that every business should develop a different solution.

Reports and insights

Dynamic 365 CRM contains an interesting feature through which you can fetch data for entities like contracts, clients and activities, etc. You can also develop a personal dashboard to get the desired graphs, information and reports relevant to your work.

Data visualization can be imported from Dynamics 365 into Power BI to compare it with other information. Also, you can put data from Dynamics 365 to Power BI dashboards to keep the important information at your fingertips. Such information is crucial to know the business performance, and efforts can be made to scale it up.

Deployment Options

Dynamic 365 caters to multiple deployment options, which includes on-premise or partner-hosted. Through cloud-hosted software, information can be accessed anytime and from anywhere without depending on on-premise solutions.

Why go with Microsoft Dynamic 365 CRM?

Dynamic 365 comprises all the desired functionality and features as that of the original CRM, and Microsoft will supercharge your CRM. Put your step in automation, embrace cloud computing and enjoy certain features of your business. There are few new models introduced by Microsoft, which were previously only included as add-ons. These are web portals, PowerApp productivity, and service management. You can check out the MS Dynamics CRM prices

Dynamics professionals can take advantage of new technologies and services. Such technological changes have enabled Dynamics to work with them, and future projects with 365 can integrate:

  • Digital transformation
  • Intelligence
  • Mobile applications

Integration of all such changes will result in creating new projects that can cater better business values to the clients. Customers are looking for cloud technology, mobile applications, and more accessible solutions. All such aspects will be embraced by Microsoft Dynamics 365 in the future. Such rapid adoption of customers’ needs will retain their trust, and they will remain loyal to Microsoft Dynamics 365. All will revolve around delivery now, rather than the products’ technical limitations.

You can also download this Whitepaper on Microsoft Dynamics from EPCGroup.

EPCGroup Approach for Microsoft Dynamics 365

EPCGroup has been providing Microsoft services to organizations for the past 24 years. We have more than 70+ in-house Dynamics 365 experts who provide Microsoft CRM consulting. We understand each organization has a different set of problems and pain points. Our rich experience in this field gives us a competitive advantage for successfully completing any project.


This ERP will give a new speed to the business, and this is what their customers expect from them, and all have become possible because of Microsoft Dynamics 365. All such things will have a positive impact on the business, and in the future, Microsoft will embrace intelligence in a way that has never happened in the past.

Errin OConnor

Errin OConnor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

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