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What Are The Major ERP Products Of Microsoft Dynamics 365?

Microsoft ERP Guide

Most business owners today strive to ensure a future-proof business. They face challenges to find new ways to reimagine themselves and work more efficiently and more thoughtfully. 

They need to achieve a transition to reinvent their organization with their clients/customers and processes. Also, to take advantage and use data, intelligence efficiently, and intelligent business applications like Microsoft ERP.

So, it’s no surprise why more and more organizations are using Microsoft Dynamics 365.

In this Microsoft Dynamics product guide, you will discover all the different Microsoft ERP software that will work best for your organization to optimize and discover business opportunities.

Enterprise Resource Planning (ERP) is a getaway towards more agile and flexible systems in 2021. Your organization can aim for enhanced resource functionality, zero downtime, and improved process optimization. Using its strong business intelligence for making informed decisions and business analyst reports, organizations have increased their business performance and communication.

As per ERP Consulting experts, the current ERP trends in the business applications market are geared towards the company’s keenness for top-notch quality ERP software, especially for predictive analytics. Below are some of the many ERP technology trends you should watch out for:

Microsoft ERP Softwares
  1. Cloud Acceleration 

Through cloud acceleration, medium-sized enterprises can expedite the data delivery to respective nodes and take advantage of real-time verification and data feeds.

  1. AI Integration 

The upcoming Microsoft ERP combined its functionalities with AI to offer smooth operations in customer service for inventory management, report generation, efficient accounting, and so on for various businesses in the market.

  1. Customer-focused Enterprise Resource Planning 

ERP is critical in strengthening the connection between the business and the customers to reduce response time, generate an alert, and improve overall customer satisfaction. Overall it increases the efficiency of everyday business processes.

  1. Marketing Aide 

Through cloud-based ERP systems, organizations can streamline their backend data effectively while taking advantage of trends and performing ERP analytics to aid their digital marketing strategies with better business insights.

  1. Agile Support 

Agile ERP supports a centrally accessible database to expedite and reduce iterations, prevent operational glitches, and improve processing management.

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Here are the Microsoft ERP software available in market:

Different Microsoft Dynamics 365 ERP products

Microsoft Dynamics GP

Microsoft ERP Dynamics GP refers to the solutions that help SMBs as a business management software to get greater control over their operations, inventory, and financials beyond basic accounting. When you choose this ERP software, you can take advantage of modules like business intelligence, field and manufacturing service, accounting and finance, supply chain, and human resource payroll.

Pricing and Licensing 

Microsoft Dynamics GP pricing depends on the chosen feature pack, the number of users, and the license type. Beware that the software comes in two license types: Perpetual and Subscription.

If you choose the perpetual license, you will pay a one-time fee. To be a subscription customer, you need to pay a monthly fee per user. Plus, three are three user types:

  • Full – users can create and edit information 
  • Limited – users are allowed to view information 
  • Self-service – users can access any non-business tasks

Below are the prices for the Dynamics GP Perpetual license:

Starter Pack $5,0001. Financial model to control expenditures and cash flow 
2. Distribution module to purchase and sell materials, services, and items 
3. access for three full users 
4. US and Canadian payroll and human resource modules to manage the unlimited employee number
Extended Pack $10,0001. All starter packs capabilities.
2. The distribution module extended to track the raw material assembly to finished goods
3. Financial module extended to bill and manage jobs for construction and professional services.
Customization Pack $6,0001. Integrates MS Dynamics GP with ISVs
Human Resources and Payroll Add-on$7,0001. Advanced human resources and payroll capabilities

For additional users beyond the first three, the prices are:

  • $3,000 – Full 
  • $600 – Limited 
  • $60 – Self-service

If you choose the subscription plans for the starter and extended packs, the cost typically runs between $140 and $240 per user/per month, and it depended on the adviser.

Microsoft Dynamics 365 Business Central 

Microsoft Dynamics Business Central refers to the all-in-one business management solution that brings rich, reliable functionalities and cloud flexibility. This Microsoft ERP solution combines various capabilities across project management, service module, sales, marketing, financial and accounting management capabilities, supply chain, and operations and inventory management. Moreover, with its Predictive analytics capabilities and real-time visibility, companies can easily make data-driven decisions.

Inventory Management Stats

Pricing and Licensing 

MS Dynamics 365 Business Central is priced using a subscription model. Meaning, you need to pay a monthly license per user. Take a look at the comparison table to have an overview of each package.

Price Features
Team Members $8 per user, per month1. Employee serve
2. Run all reports 
3. Read and approve
Essentials $70 per user, per month1. Project and purchase order management
2. Inventory and financial management 
3. Sales order management
4. Additional capabilities 
Premium$100 per user, per month1. Inventory and financial management 
2. Purchase and sales order management
3. Manufacturing
4. Service management
5. Project management
6. Additional capabilities 

MS Dynamics 365 Business Central offers a simplified licensing. Since it is sold and implemented through the Dynamic 365 partners’ global network, you can request a demo and further evaluate the cost of licensing and capabilities. Microsoft ERP system provides a centralized platform where businesses can integrate and streamline their core processes.

Microsoft Dynamics NAV

Note: Dynamics NAV is no more available and is replaced by Business Central. Read about it here.

Microsoft Dynamics NAV supports areas such as manufacturing and distribution. It is scalable and has functionalities in configuration and management, customer relationship management (CRM), supply chain management, and financial management. It includes modules like insurance, maintenance, and cost accounting.

Pricing and Licensing

You can purchase Microsoft Dynamics NAV through a certified partner network. The support, customization, and implementation aim to optimize the solutions to cater to each organization’s unique needs.

Perpetual licensing is the license model of Dynamic NAV and is designed to make it more manageable and easier for an organization to buy Microsoft ERP software. In return, organizations can optimize distribution management and financial insight and streamline functional areas.

Below is the comparison table of the Microsoft Dynamics NAV pricing:

Starter Pack$5,0001. Functionalities within distribution and finance
2. Three full user licenses
3. Gain insight and control over the finances
4. Goods and materials sales management in the distribution management 
Extended Pack $10,0001. Integrate financial core items 
2. Guides and supports the production
3. Control the warehouse and support the operations.
4. Generated billables handling by consultants.
5. Basic customer relationship management functionalities

If you are a full user, you have limitless read and write access to all ERP system’s functionalities. If you are a limited user, you are only limited to write access. Additionally, if you choose the MS Dynamics NAV cloud, the price typically ranges between $185 and $400 per user per month.

Microsoft Dynamics SL 

Dynamics SL is renowned for combining ERP solutions with robust financial and project management features. This ERP software helps you manage fluctuating demands and offer accurate budgeting support to ensure well-organized financial records.

If you choose this ERP solution, you can boost your sales and reduce job costs while providing essential company data insights and meeting all compliance. Users perform all the essential data entry, expense entry, project management, and set up and approval from internet-enabled mobile devices, laptops, and desktops.

Pricing and Licensing 

Microsoft Dynamics SL does not have a free version. The pricing starts at $190 per feature. If you want to learn more about the two licensing packages of this Microsoft ERP solution, take a look at the comparison table below:

Business Essential EditionAdvanced Management Edition 
1. Ideal for organizations that need a fully integrated supply chain and financial software solution 
2. Integrate with different business management systems.
3. Financial management (account payable, account receivable, general ledger, etc.)
4. Business intelligence (crystal reports, quick query, management reporter designer user, etc.)
5. Supply chain management (inventory, purchasing, order management, etc.)
1. Ideal for an organization that needs advanced ERP/accounting software functionalities.
2. Integrate with different business management systems
3. Financial management (account payable, account receivable, general ledger, etc.)
4. Business intelligence (crystal reports, quick query, management reporter designer user, etc.)
5. Supply chain management (inventory, purchasing, order management, etc.)
6. Manufacturing (bill of materials)Project management (analyzer, project allocator, project controller, flexible billings)

Microsoft Dynamics AX 

Microsoft Dynamics AX provides plenty of flexibility and scalability to large-scale enterprise deployment. It is ideal for your organization if you have multi-site or global operations and want to centralize your operations worldwide. This ERP solution also provides robust financial support for manufacturers and distributors.

Pricing and Licensing 

Microsoft Dynamics AX offers transparent, flexible, and simple per-user licensing on monthly subscriptions. These subscriptions include Azure cloud infrastructure and software licenses.

The ERP software’s pricing is available through Cloud Solution Provider Partner or Dynamics Enterprise Agreement. Since the CSP partners can bundle a monthly hosting combined with Dynamics AX tailored services on Azure, the prices may vary by partner network according to the service level offered.

Check out the comparison table of the Microsoft ERP AX pricing for a bigger picture:

Price Features
Enterprise User$185 per user, per month1. Up to 20 users minimum
Task User$30 per user, per month1. Approves invoices/expense/time
2. Adds sales and purchase invoices
Self-Service User$8 per user, per month1. Records time and expense
2. Creates requisitions and budget activities
3. View rights into AX

Microsoft Dynamics 365 Finance & Operations 

Microsoft Dynamics 365 for Finance and Operations and Dynamics 365 Business Central refers to the business management solution that connects the processes and people. This Microsoft ERP software makes reporting, invoicing, selling, predictive operations, and ordering easier and faster. Through scalable databases and flexible applications, managing growth and adapting to change is a lot easier.

Pricing and Licensing

With Microsoft Dynamics 365 Finance& Operations, you can take advantage of flexible licensing that helps keep the total ownership cost and upfront cost to a minimum by offering a per-user per-month licensing fee.

You can use two user types: Team Member and Full User. These user types are both designed to simplify the purchase process through access by role’s right level.

Team Members

This user type allows you to consume reports and data. You can also complete light tasks.

Full Users 

This user type can leverage your business app’s functionality and include automatic product updates. 

Beware that Microsoft Dynamics 365 Finance& Operations has separate applications: Finance and Supply Chain Management. For single-app full users of any of the two applications, the licensing cost per user starts at $180 per month.

Microsoft Dynamics 365 Customer Service 

Microsoft Dynamics 365 Customer Service allows your sales representatives to provide complete and leveraged assistance to customer engagement. it acts as a Customer data platform to provide necessary customer insights. This Microsoft ERP service solution also drives engagement. It has robust customer service features, including recommendations, data accessibility, and scripting information. This customer engagement software allows your agents to deliver more personalized and faster customer service.

Pricing and Licensing 

Once you take advantage of Microsoft Dynamics 365 Customer Service, you can take advantage of end-to-end and seamless customer service experiences that deliver connected and consistent support across channels.

If you are unsure which Customer Service package you should purchase, consider the comparison table below:

Price for User’s Subsequent Qualifying Dynamics 365 AppPrice for User’s First Dynamics 365 App
Customer Service Professional$20 per user, per month$50 per user, per month
Customer Service Enterprise29 per user, per month$95 per user, per month
Virtual Agent $1,100 per tenant, per month$1,100 per tenant, per month
Customer Insights $1,100 per tenant, per month$1,500 per tenant, per month
Customer Voice $100 (2,000 survey responses per tenant, per month)$100 (2,000 survey responses per tenant, per month)

Microsoft Dynamics ERP Cloud 

Microsoft Dynamics ERP Cloud works by using multiple servers. Meaning you need a remote desktop server, SQL database, and other supporting resources necessary for keeping the Microsoft ERP system accessible and online. 

Estimating the cloud costs of different resources is a difficult estimate. These resources and servers cost different amounts. Plus, they are also billed differently. For instance, if you want to use the SQL service, it is priced differently from the Azure Infrastructure as a Service.

Remember that these resources can be billed per user by the amount of storage or bandwidth. Additionally, the Microsoft Dynamics ERP Cloud’s licenses are purchased once, and you must pay an annual enhancement fee. This ERP solution is suited for medium-level enterprises.

Below is a comparison table of different Microsoft Dynamics ERP Cloud packages pricing to give you better ideas:

Microsoft Dynamics GP Cloud PricingMicrosoft Dynamics NAV Cloud PricingMicrosoft Dynamics AX Cloud Pricing
1. $650 to $1450 plus $65 per user, per month
2. Infrastructure cost: $6550 to $1450 per month 
3. Licensing cost: $65 per user, per month
1. $650 to $1450 plus $65 per user, per month
2. Infrastructure cost: $6550 to $1450 per month 
3. Licensing cost: $65 per user, per month
$180 per user, per month

Difference Between Microsoft Dynamics GP vs. NAV vs. SL vs. AX vs. Finance 

Microsoft ERP software plays an essential part in today’s business operations. 

The Microsoft Dynamics line is categorized into two groups. The ideal ERP software for small to mid-sized businesses is GP, NAV, and SL. For the enterprise sector, the primary option is AX.

If you are still confused about different ERP options for companies and wonder which ERP software works best for your organization’s needs, take a look at the comparison below:

Microsoft Dynamics GP

Microsoft Dynamics GP is known for its robust functionality. This ERP solution offers greater control over operations, finances, and inventory. It comes with applications for supply chain management, financial management, field service, and business intelligence.

The ERP solution contains modules and is available via On-Premise. However, you can deploy it on the MS Azure cloud. This out-of-the-box solution is perfect for rapidly growing small to mid-sized businesses.

Microsoft Dynamics NAV 

MS NAV is now Business Central. Dynamics NAV focuses on enterprises in the professional services, distribution, retail, and manufacturing market. You can customize the software based on niche uses. This makes it perfect for niche businesses and startups with ever-changing requirements. 

This Microsoft ERP software fits well with companies with annual revenues from 10 million to 500 million. However, small enterprise companies can use it, too. It offers flexibility for accommodating larger organizations’ needs with businesses in multiple countries. It also offers a user-friendly interface; you can modify the forms, report formats, user interface, and more.

Microsoft Dynamics SL

Dynamics SL is a scalable ERP solution that helps various industries like engineering, professional services, construction, and government contracting. As it works well with your MS apps, you can take advantage of less training and fewer disruptions.

The ERP solution is designed primarily for project-based businesses. Since the system is scalable and easily adapts to your business’s changing requirements, you have no problem even if your organization rapidly grows.

Microsoft Dynamics AX 

Microsoft Dynamics AX is now Finance and Operation. It is geared towards enterprise companies. However, mid-sized organizations also take advantage of it, especially those within the retail, supply chain, distribution, and manufacturing industries. It delivers complete support for organizations with complex needs like multi-currency, multi-site, multi-language, multi-country, etc.

If you want to centralize your business operations in different parts of the world, this Microsoft ERP solution is perfect. While it offers robust functional support for manufacturers and distributors, its functionality is also used by companies in other industries.

Microsoft Dynamics Finance

Microsoft Dynamics Finance is designed to make invoicing, selling, and ordering much easier and faster. You can easily adapt to changes while managing growth using a scalable database and flexible applications.

The Microsoft ERP solution facilitates business-critical process management. You can plan and manage your inventory, transportation function, warehousing, and finances with ease in return.

How to Choose Best Suited ERP Solution for Your Organization 

Dynamics Business Central ERP

With so many ERP options to choose from, choosing a specific solution for your organization can be an overwhelming job. If you think any ERP software will work or your organization only need to conform to the software’s functionality, you need to think twice now. Beware that if you experience widely publicized ERP software failures, it only means that it is the best solution.

The ERP software you choose must be a transformational business initiative offering functionalities and key competitive advantages to your organization like graphical user interfaces. ERP implementation methodology should also be followed thoroughly for successful implementation.

Here are few steps on how you can ensure that you will end up with best suited Microsoft ERP solution for your organization:

  1. Process Review and Analysis 

First, define and document your organization’s current strengths, pain points, and processes. Then, the analysis should include what your business processes will look like in the future with the corresponding business requirements.

  1. Technical Fit 

Ensure to determine and understand how the potential ERP software will align with your infrastructure. For instance, Microsoft shops have a technical fit with .NET software products.

  1. Total Ownership Cost 

Ensure you know the hidden costs related to ERP software, including software maintenance, project team resources backfilling, hardware upgrades, implementation costs, and more.

  1. Realistic Implementation Plan 

It is advantageous to develop a realistic project plan that includes activities required for installing the software and requirements for ensuring that the ERP solution is accepted by the end-users, tested, and fully functional.

  1. Potential Business Benefits Tracking 

If you want to realize the ERP’s full potential, you need to measure or estimate different metrics like a scale for growth, revenue increase, and reduced costs.

  1. Keeping ERP Options Open 

In reality, you will find more than one ERP software vendor. That is why you need to keep the options open. That way, you can determine the varying strengths and functionalities. Additionally, you need to focus on options that will efficiently meet your unique business requirements and competitive advantage sources.

  1. Independent and Objective Advice 

You can ask your employees, colleagues, friends, family, and another contact about the Microsoft ERP they use and can recommend it to your organization. You can also perform online research or even hire an ERP consultant.

EPC Group Approach for with ERP Solution 

EPC Group is a trusted name for providing the best solutions to meet your enterprise’s unique requirements. With the company’s CRM and Microsoft cloud-based ERP solutions, you can achieve the changes, innovation, and growth you want for your business.As your business rapidly grows and legacy ERP often fails to keep up, reliable ERP Consulting for a system from EPC Group can help you sustain that growth. The Dynamics ERP system offered by the company offers plenty of benefits, from reducing your company process complexities to improving the overall operations.


Without Enterprise Resource Planning software, it would be hard for your organization to adapt to the ever-changing business requirements and market demands. Fortunately, you can choose from different Microsoft ERP software options to ensure you get the best-suited ERP solution for your organization.

As an effective business process management software, ERP helps integrate and manage various human resources, supply chain, manufacturing, operations, distributing, and finance activities. Implementing a reliable ERP system to your process is a smarter way to boost your enterprise’s growth and productivity.

If your organization requires expansion and robust change, make wise decisions and the right move when choosing ERP software. Many business owners highly recommend MS Dynamics ERP software options as they help keep up with unique business needs and growth.

Are you ready to make Microsoft ERP software solutions part of your business? Let us know, and we give you further guidance.

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Errin OConnor

Errin OConnor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

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