Close this search box.

Why Businesses Should Outsource Their Work To A Managed IT services provider

Managed IT services provider

Keeping your IT infrastructure running smoothly can be difficult if you are a small business owner. However, you also know that keeping up with your business’s changing needs is essential as it grows. Because of this, you ought to consider outsourcing your IT. department to a managed service provider (MSP). A managed IT services provider is a remote infrastructure management facilitator for IT services. Under a monthly subscription model, managed service providers assist your IT infrastructure in increasing functional efficiency while lowering costs and effectively enhancing the capabilities of your IT team.

If you’re partnering with a client-managed IT services provider, you must first sign an SLA contract; the words “cloud service provider” and “managed service provider” are equivalent. In actuality, the agreement specifies both your obligations and the service providers. However, based on the expectations set in this agreement, you and the MSP mutually agree on performance metrics that both sides will meet during their partnership term. In this same fashion, the SLA reflects agreement terms and conditions.


Why Managed IT services providers Are Crucial To The Success Of Your Business?

You may streamline your business procedures, increasing productivity and efficiency, by entrusting your IT to reputable MSP professionals. Here are a few justifications for why managed IT services are crucial to contemporary businesses:

Cut Your IT Costs Easily

We can help you cut your IT costs quickly and easily. You know exactly how much your business is going to spend each month. This process easily fits into your budget, knowing there won’t be any significant cost blowouts from your IT department.

Your qualified team will cooperate with you to create a plan that suits your business requirements and budget. We will ensure that we keep you up-to-date on the progress so that you don’t have to worry about a thing!

Key To Stress-Free Computing

Most business owners or managers want to focus on growing their company and doing their job well. You’re not an IT expert and don’t want to deal with IT problems. Knowing that there’s a team of experts taking care of them for you is a massive stress buster.

Focusing on your business, not the technology behind it, will help keep your mind off what could go wrong and give you a chance to focus on what should go right in your business. Most importantly, if issues are unexpectedly popping up, we have a team of experts standing by, ready to fix them quickly so you can keep moving forward without delay.

Reduce The Risk On Your Business

All business decisions include some level of risk. You need to maneuver within the rules and boundaries and intuitively understand the environment being operated. Outsourcing your IT Solutions to a team of professionals reduces the overall risk to your company. Your MSP will know precisely what they’re doing concerning your business IT. They make the decisions, and they absorb the risk.

As a Managed IT services provider yourself, you will know exactly how much time it takes for them to complete their tasks and how much time it would have taken you if you were doing it manually. This knowledge will help you save time and money, which you can use for other essential business activities such as marketing campaigns or sales calls.

Effective & Affordable Option For Your IT

You’ll want to look beyond the initial price tag if you’re looking for a reliable IT provider. That’s because Managed IT services provider often has a lot of overhead, which can cost you more in the long run.

We provide an economical choice to meet your IT demands because of this. In addition, we handle all the upkeep, assistance, and troubleshooting so that all you have to worry about is operating your business.

Move Your Business To The Next Level

The costs of having your own IT team are high. However, Managed IT services provider can help you get the best of both worlds. Of course, it would be best if you did not relinquish control of your business, but you may still get the advantages of having an on-site IT department at a fraction of the cost.

You can access highly skilled professionals trained, and professional staff who will manage all aspects of your technology needs through Managed IT services provider. You don’t have to worry about what alterations need to be made or how much it will cost; our team is here to take care of everything for you. In addition, managed IT Services will provide various services, including installing new software, upgrading existing systems and applications, creating backup plans, responding to emergencies, and much more!

Solution For Your Cyber-Security

Cyber-security is a growing concern for businesses and individuals alike. The world has changed, and so have the ways people use information, meaning cyber-security has to evolve.

The cyber-security issues facing the world today aren’t going away. Your IT system needs to be constantly checked for vulnerabilities and weaknesses. Your firewalls need to be configured, access to your systems managed, and your data secured. A Managed IT Service Provider will keep you secure from viruses, crashes, and data loss without thinking about it.

managed it services

3 Challenges Faced By Outsourcing IT Support To A Managed Service Provider

It is customary to inquire, “What are some of the problems confronted by outsourcing IT Support to a Managed Service Provider?” after thoroughly examining the advantages of MSPs. So let’s look at it.

Constant Clear Communication & Transparency

When choosing a service provider, an essential factor to consider is how they communicate with you. It really would be preferable if you have a provider who would be open and honest with you, who would listen to your ideas and suggestions, and who can offer their solutions when it comes to IT solutions. In addition, it would be best if you had a firm with a track record of clear communication, transparency, and reliability.

Ensure Your Managed Service Provider is Quick

Some of these companies struggle with their workload from time to time. You need a company with the resources and capabilities to handle your problems quickly and efficiently. Please research and ensure they have flexible service policies, are agile and able to react quickly when things go wrong, and have a strong focus on customer satisfaction.

Importance of Knowing Your MSP’s Cyber Security Efforts

When you’re about to trust a company with the complete online security of your business, you must know they’re going to do a better job than you can. Therefore, we advise you to verify first the security controls they have in place for their business. What you observe could surprise you. If you’re considering using a foreign Managed IT services provider, remember that they might not be up to speed with Australian regulations. Local providers understand the business and tech environment much better than anyone from another country.

Questions To Ask Before You Outsource IT Services

It’s time to determine if using an MSP for your IT solutions is the right move for your company now that you’re aware of the benefits and drawbacks of managed IT services. There are a few questions you may ask to do this.

Who can Manage Services For Businesses of All Sizes?

You could think your company isn’t big enough to absorb the cost of a Managed IT services provider into your budget. Or there isn’t enough turnover to justify the expense. That’s where managed services come in! You’ll be paying for data backup, anti-virus, and other software – receiving them as part of a managed services package might be more cost-effective. That way, you’ll enjoy proactive support and peace of mind too. Think of it as a business stepping stone that will save you money in the long run.

Why Does Your Business Needs External IT Support?

The truth is that you need external IT support if your business is large enough to need at least one full-time IT professional on site. At the same time, don’t expect this person to be able to do everything for your company. They’ll probably need help from existing staff members or even other departments to ensure all of the business’s technology needs are met.

And how efficient will your team be in restoring functionality in a network disaster or data breach? Without testing these scenarios with an external IT professional, it’s hard to say.


The benefits of outsourcing IT infrastructure to a managed service provider are too many to list. As someone whose business depends on your ability to communicate with and interact with clients, is it worth risking that to hold on to a job you should be doing just as efficiently as a Managed IT services provider? Microsoft Intune provides an excellent mobile device management solution for businesses outsourcing their IT to EPC Group. This process can help reduce expenses and increases productivity in today’s competitive business world.

Errin OConnor

Errin OConnor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

Let's Get to Work Together!

Talk to our Microsoft Gold Certified Consultants