close

Turn Service Calls into An Opportunity to Delight Customers with D365

Do you want to establish brand loyalty & serve your customers a seamless service? then experts at EPC Group would help you to address your customers’ concerns for end-to-end operations.

Microsoft Dynamics 365 Field Service is designed specifically for Onsite/field operations jobs involving technicians, customer service agents, drivers & deliveries, support team to manage customer queries. With AI & Machine learning capabilities Dynamics 365 Field Service helps you offer seamless customer support.

Its features help your team to be more resourceful and deliver word class service, always. D365 allows you to solve customer problems remotely with centralized customer data that is easy to access. Engage with your customer at every point of their lifecycle journey.

EPC Group Empowers Business with D365 for Field Services

HOW DYNAMICS 365 FOR FIELD SERVICE TRANSFORMS BUSINESS GROWTH?

Smart, Effective & Efficient
Automated Customer Support

Dynamics365 Field service has inbuilt IoT sensor system which detects problems & alert customer service agents instantly to resolve issues forehand. Thus, reducing service calls & operational costs.

Connect with your customers, solve their queries proactively using an interactive voice-based reminder system, automate scheduling & more. Send personalized emails & survey customers to enhance the customer service experience.

All in One Platform
Analytics Reporting

Build android / iPhone and web apps with non-code visual editors and tools. Manage global infrastructure with cloud platform providing end-to-end security compliance. Automate processes under D365 apps and 3rd Party applications through flexible platforms.

Built-in analytics programming gives you clear insights over KPI, manage work orders. Define roles and assign tasks accordingly. Enables field agents to deliver the best customer service with real-time visibility into KPIs and the ability to drill-down into details.

Seamless Communication
Business Intelligence

Dynamics 365 Field service has a simple yet powerful communication tool to sync technicians, customer agents, drivers & more to ensure clear communication to serve end customers the best service.

Leverage insights and analytics gained from multiple facets of field service, sales, marketing, and supply chain data, to provide valuable real-time, predictive, and proactive information that can help drive continuous service quality improvements and revenue optimization.

Inventory Management

Manage inventory, equipment location. With Dynamics 365 Field service mobile app, drivers, support team & technicians can track the real-time location of inventory assets, track deliverables & more.

Input and update equipment information from any location like warehouse, trucks, etc. Purchase of equipment can also be done from the system anytime and anywhere.

Dispatch Optimization

Allow dispatchers and customer service representatives to use automated tools to track precise appointment scheduling. Appoint the right technician for the right job. Connect with Supply chain management software to track precise truck movement.

Track real-time equipment data, audit history, warranty period & agreements. Track assets history, customer real-time location, and use sensors to track asset health. This helps in carrying repair/fix operations and helps to track the corresponding service history of the customer.

Smart Scheduling Platform

Prioritize tasks & schedule them to a technician with the right skillset. Use drag & drop scheduling board and map to optimize tasks.

Dispatchers and the customer support team can use automated resource tools to schedule and prioritize tasks to fill in for the day. Manage delays in deliveries with this smart scheduling platform.

Remote Assistance

Help your service agents, technicians with step-by-step instructional videos with remote video assistance. Track customer service requests, service activities, orders & more in a unified interface even when offline.

Empower technicians to solve complex problems using mixed reality video software remotely. With Dynamics 365 Field service consulting you can solve field activity challenges remotely.

Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 20+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams
[gravityform id="43" title="true" description="false" ajax="true"]
<div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_43' ><div id='gf_43' class='gform_anchor' tabindex='-1'></div> <div class='gform_heading'> <h3 class="gform_title">Subscriber - Powerbi e-book</h3> </div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_43' id='gform_43' action='/dynamics-365-for-field-services/#gf_43' > <div class='gform_body gform-body'><ul id='gform_fields_43' class='gform_fields top_label form_sublabel_below description_below'><li id="field_43_7" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" ><div class='ginput_container ginput_container_text'><input name='input_7' id='input_43_7' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/dynamics-365-for-field-services/' /></div></li><li id="field_43_4" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" > <div class="description_data"> <p class="dp_one">Subscribe to our newsletter and get the first three chapters of the eBook for <strong>free<strong>.</p> </div></li><li id="field_43_6" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label gfield_label_before_complex' >Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_43_6'> <span id='input_43_6_3_container' class='name_first' > <input type='text' name='input_6.3' id='input_43_6_3' value='' aria-label='First name' aria-required='true' placeholder='First Name' /> <label for='input_43_6_3' >First</label> </span> <span id='input_43_6_6_container' class='name_last' > <input type='text' name='input_6.6' id='input_43_6_6' value='' aria-label='Last name' aria-required='true' placeholder='Last Name' /> <label for='input_43_6_6' >Last</label> </span> </div></li><li id="field_43_2" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_43_2' >Email Address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_43_2' type='text' value='' class='medium' aria-required="true" aria-invalid="false" aria-describedby="gfield_description_43_2" /> </div><div class='gfield_description' id='gfield_description_43_2'>Please enter your correct email address. You will receive an email to download the eBook.</div></li><li id="field_43_3" class="gfield g-captcha field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label screen-reader-text' for='input_43_3' ></label><div id='input_43_3' class='ginput_container ginput_recaptcha' data-sitekey='6LdQ388UAAAAAJaahWs7D_jWzeQhUZW6-VNwWfaU' data-theme='light' data-tabindex='0' data-badge=''></div></li><li id="field_43_5" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" ><div class="note_description"><p><i><strong>NOTE: </strong>We will never send you spam or pass on your email address to any third party. You may choose to opt-out at any time.</i></p></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_43' class='gform_button button' value='Download Now' onclick='if(window["gf_submitting_43"]){return false;} window["gf_submitting_43"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_43"]){return false;} window["gf_submitting_43"]=true; jQuery("#gform_43").trigger("submit",[true]); }' /> <input type='hidden' name='gform_ajax' value='form_id=43&amp;title=1&amp;description=&amp;tabindex=0' /> <input type='hidden' class='gform_hidden' name='is_submit_43' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='43' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_43' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_43' id='gform_target_page_number_43' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_43' id='gform_source_page_number_43' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> <p style="display: none !important;"><label>&#916;<textarea name="ak_hp_textarea" cols="45" rows="8" maxlength="100"></textarea></label><input type="hidden" id="ak_js" name="ak_js" value="79"/><script>document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() );</script></p></form> </div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_43' id='gform_ajax_frame_43' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'></iframe> <script type="text/javascript"> gform.initializeOnLoaded( function() {gformInitSpinner( 43, 'https://www.epcgroup.net/wp-content/plugins/gravityforms/images/spinner.svg' );jQuery('#gform_ajax_frame_43').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_43');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_43').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_43').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_43').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_43').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_43').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_43').val();gformInitSpinner( 43, 'https://www.epcgroup.net/wp-content/plugins/gravityforms/images/spinner.svg' );jQuery(document).trigger('gform_page_loaded', [43, current_page]);window['gf_submitting_43'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_43').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_43').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [43]);window['gf_submitting_43'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_43').text());}, 50);}else{jQuery('#gform_43').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [43, current_page]);} );} ); </script>
[gravityforms id=41 title=”true” description=”false”]
<div class='gf_browser_chrome gform_wrapper exit_intent_popup_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_41' > <div class='gform_heading'> <h3 class="gform_title">Exit Intent</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_41' class='exit_intent_popup gform_legacy_markup' action='/dynamics-365-for-field-services/' > <div class='gform_body gform-body'><ul id='gform_fields_41' class='gform_fields top_label form_sublabel_below description_below'><li id="field_41_1" class="gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" ><div class='ginput_container ginput_container_text'><input name='input_1' id='input_41_1' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/dynamics-365-for-field-services/' /></div></li><li id="field_41_11" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" ><div class='ginput_container ginput_container_text'><input name='input_11' id='input_41_11' type='hidden' class='gform_hidden' aria-invalid="false" value='ddd01b75-d4fc-ea11-a816-000d3a591fb8' /></div></li><li id="field_41_12" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" ><div class='ginput_container ginput_container_text'><input name='input_12' id='input_41_12' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></div></li><li id="field_41_13" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" ><div class='ginput_container ginput_container_text'><input name='input_13' id='input_41_13' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></div></li><li id="field_41_9" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_41_9' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_41_9' type='text' value='' class='medium' placeholder='Full Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_41_6" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_41_6' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_6' id='input_41_6' type='text' value='' class='medium' placeholder='Email Address' aria-required="true" aria-invalid="false" /> </div></li><li id="field_41_7" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_41_7' >Phone<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_phone'><input name='input_7' id='input_41_7' type='text' value='' class='medium' placeholder='Phone Number' aria-required="true" aria-invalid="false" /></div></li><li id="field_41_10" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_41_10' >Company Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_41_10' type='text' value='' class='medium' placeholder='Company Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_41_8" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" ><label class='gfield_label' for='input_41_8' >Message<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_41_8' class='textarea medium' placeholder='Type your message here...' aria-required="true" aria-invalid="false" rows='10' cols='50'></textarea></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_41' class='gform_button button' value='Submit' onclick='if(window["gf_submitting_41"]){return false;} window["gf_submitting_41"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_41"]){return false;} window["gf_submitting_41"]=true; jQuery("#gform_41").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_41' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='41' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_41' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_41' id='gform_target_page_number_41' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_41' id='gform_source_page_number_41' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> <p style="display: none !important;"><label>&#916;<textarea name="ak_hp_textarea" cols="45" rows="8" maxlength="100"></textarea></label><input type="hidden" id="ak_js" name="ak_js" value="234"/><script>document.getElementById( "ak_js" ).setAttribute( "value", ( new Date() ).getTime() );</script></p></form> </div>