D365 Commerce Software Integration, Consulting & Support

Providing personalized omnichannel experiences across in-store, online, mobile, and social apps is now a must-have to retain and attract new customers. Now, more than ever, retailers need to efficiently decipher customer and business data in real-time to deliver a personalized experience that engages shoppers and inspires them to buy across channels.

Microsoft Dynamics 365 Commerce, previously known as Dynamics 365 Retail, is an omnichannel e-commerce solution that helps retailers to deliver personalized, seamless shopping experiences across physical and digital channels.

D365 Commerce provides retailers with a modern, flexible and cloud-based retail solution across the web, physical stores, and call center channels that help them to be more agile, build lasting customer relationships and stand out in an ever-competitive and turbulent landscape, crucial for survival in today’s world.


  • Centralize and unify business processes across channels, driving operational excellence
  • Empower employees to deliver excellent customer service through intelligent Point-of-Sale data
  • Deliver a seamless omnichannel experience by connecting digital, in-store, and back-office operations
  • Build appealing and comprehensive digital storefronts through in-built eCommerce website builder and developer tools
  • Get an accurate view of stock in real-time, helping to optimize operations and drive supply chain efficiencies.

Key Benefits

Modernize the Store Experiences

Entice the customers with a unique advanced and personalized experience. Boost the productivity of your employees for consumer convenience. Equip them with complete details of the inventory, products going in and out, and managing cash on a single software.

Unified Commerce – Offline & Online

With Dynamics 365 for Commerce now you can maintain uniform information on all platforms. This omnichannel cloud-based ERP solution will bring all processes like managing orders, processing payments, and complaint redressal through call centers on the same page.

Intelligent Operations & Processes

Manually hunting for the products desired by the client or handling issues of disparity with online sales, etc. is a thing of the past with AI-driven insights of Microsoft Dynamic 365 Commerce.

Adaptable & Secure Platform

With the trust of Microsoft, your business secrets are all secure across multiple platforms like Windows, iOS, Android, and web browsers. No additional security, or privacy training is required.

Effective Merchandise Management

Your store can excel in product management and you can make informed decisions as to what works in favor of your store with regular auto-generated reports based on customer response.

Streamline & Optimize Your Retails

The Microsoft Dynamics 365 Commerce cloud solution is built to carry out all your business operations, store customer data, and organize sales processes. It takes of everything involved in a successful chain of a retail business from the back office to the sales floor. With all the information about your products at the tip of your hand will yield great business profits.

Engage Customers & Win Loyalty

Giving the customer what they are exactly looking for every single time is the dream of every retail business. Dynamics 365 Commerce partner recommendations services help you do just that. It uses artificial intelligence i.e., it has AI-driven recommendations that give you a list of recommended items based on your client’s purchase history, Wishlist, and recent buys.

Exceed Customer Expectations

A remarkable shopping experience includes the customer having a sales associate who knows the store inside out. Your employee can have all the information about the availability of a particular product with details like size, color, price, etc. at their fingertips. This gives the shopper a delightful shopping experience.

Customized Digital Commerce

Microsoft Dynamics for Retail is a cloud-based platform. It is suitable for every retail business due to its flexibility. It is easily customizable to suit your needs. And, surprisingly doing that does not require extensive coding. An efficient Microsoft Dynamics 365 Commerce partner who is a certified consultant and holds Microsoft Dynamics 365 Commerce licensing, can set the solution apt for your needs in almost no time.

The Security & Trust of Microsoft

When you run a retail e-commerce business, one of the highest priorities is to offer your customers, a frictionless shopping experience. The transactions and order placement should hold complete security. You would like to eliminate wrongful rejections and minimize any fraud losses. This is made possible with the Microsoft Dynamics 365 Commerce implementation.

We are The D365 Partner You Can Trust

With deep industry expertise & 24+ years of experience, we help organizations drive digital transformation with Microsoft Dynamics 365 Solutions.

EPC Group’s ERP specialists can help you with the right implementation of Microsoft dynamics 365 Commerce to earn a competitive edge in the world of Retail and e-Commerce.

As a Microsoft Gold Partner EPC Group holds the proficiency to advise your organization on the entire lifecycle of your business with Consulting, Implementation, Integration, Training, and Support for D365 for Commerce.

Why Choose Us

Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader
EPC Group wrote the book on SharePoint & Power BI
Microsoft Partner for 20+ Years
Over 4 million Office 365 users successfully migrated
200+ years combined senior team migration experience
Expertise migrating to Office 365 in every vertical
EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and
Office 365 Beta teams
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