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Manage IT Services Model (A Simple And Workable Model For Managing Your IT Services)

Manage IT Services Model

The Manage IT Services Model is perfect for organizations that want to outsource some of their IT work while remaining in control of the entire process. Without being present on site, the managed service provider remotely examines networks and provides fixes for any computer problems. Additionally, they can provide ongoing management of your IT infrastructure and help prevent issues before they occur.

Managed services are available for small firms exploring outsourcing solutions for their IT requirements. Managed service companies offer monthly flat-fee IT assistance for your business. In addition, managed service companies proactively kept an eye on a company’s network, reduced IT concerns, and resolved any problems that may arise.

Clients receive contracts from a managed services provider that lists the services covered in detail. In contracts, the beginning and conclusion of the services are specified. Management of mobile devices, software as a service, platform as a service, help desk, and backup recovery are examples of outsourcing solutions offered by vendors.

When to Offer Professional Services Rather Than Dedicated Managed Services for Business Technology

Many businesses are looking for the latest and greatest technology to help them grow, and they turn to managed services providers (MSPs) to provide them with on-demand support. Managed service providers are experts in solving complex problems and working with large organizations.

Although an MSP’s services are frequently utilized as a component of a more extensive, more strategic collaboration, their knowledge, and tactical support can also be employed for a single project or particular service.

Large-scale technology builds or deployments, data recovery from loss, technical assessments, moving on-premises infrastructure to the cloud, and break/fix support are a few instances of this. These kinds of engagements often have a clear beginning and ending dates and might not need continuous assistance from an MSP once the project is over.

This form of IT managed services model differs significantly from more standard managed service models in that these professional services aren’t provided continuously but on an as-needed basis or within a predetermined time frame.

hybrid project model

Hybrid IT Management Model

Hybrid IT management models are an increasingly popular choice among MSPs. This model is because they can manage only a portion of a business’s IT tasks, also known as “smart sourcing.”

A hybrid model can be precious to organizations with dedicated IT workers, although they might not have the capacity or degree of expertise required for more difficult IT activities. Common examples include intelligent sourcing your level 1 service desk so that the responsibility of resetting passwords and troubleshooting fundamental connectivity issues is shifted to an MSP. 

Another idea would be if a company has hybrid networks with both on-premises and cloud instances; in this case, they could need to think about hiring an MSP to assist with security, monitoring, administration, or settings. Due to continuing personnel and training needs, maintaining these kinds of IT activities in-house is often expensive. For enterprises of any size, a hybrid strategy may be pretty beneficial from the standpoint of the managed services pricing model.

Reasons To Partner With A Managed Service Delivery Model

A wholly managed IT solution is the final managed service delivery type discussed in this article. This service may be more well-liked by small-to-midsize companies, which may have few in-house technical resources and workers who may not be familiar with cutting-edge technology or sophisticated applications. Despite this, many large businesses continue to work with an MSP to meet their IT requirements.

Regarding maintaining your IT infrastructure, you want to know that you’re getting the best bang for your buck. That’s why a managed service delivery model is ideal for businesses that:

  • Do not have resources for network upkeep, upgrades, or repairs.
  • We need a monthly set cost for IT that is more predictable.
  • For the support of their everyday activities, they need their IT infrastructure.
  • Has a desire to maintain a cutting-edge technological stack to achieve a competitive edge.
  • Set standards for reporting to measure ROI and meet other corporate objectives.
  • Keep up legal compliance.
Pros and Cons of Managed IT Services Info x

Why Enterprises Should Consider Manage IT Services Model As An Investment

The upsides and downsides of managed IT services should be considered by company owners who are thinking about starting an MSP or by investors who are interested in MSPs as an investment opportunity.

We’ll start by examining the primary advantages.

  • Customers purchase managed services as a subscription and pay a monthly charge. In contrast to the unpredictable nature of earning money from one-off contracts, this strategy gives the MSP a steady supply of monthly recurring revenue (MRR). Part of what has drawn investors to the MSP sector is the stability of MRR. Therefore, even if the entrepreneur might not ever require an exit strategy, it’s still helpful to be aware that one exists. The key is to choose an MSP partner with experience in providing managed services and advice on how best to do so.
  • As the market for managed IT services continues to grow, many companies find that they can increase profits by transitioning into the MSP business model. Many companies’ resellers of hardware and software are now interested in moving into the MSP business model because it offers them the opportunity for higher margins. Service providers may assist several clients with a small number of personnel thanks to MSP business management software and different automated solutions, which creates the potential to increase earnings.
  • When considering the MSP model, you must understand that you can use it to expand your services and avoid customer churn. MSPs who successfully introduce their first service line can provide other services, such as backup and recovery services and IT strategy consulting, since consumers may fulfill more of their demands through the MSP without seeking other providers. Those extra services aid a provider in preventing customer churn. Additional services boost each customer’s monthly revenue by a similar proportion.

How To Get Into The Manage IT Services Model

We must take several measures to enter the managed services sector. Here is an overview:

Designing Your MSP Business Strategy

The first step to creating your MSP business strategy is figuring out where you will do business. For example, do you want to be an MSP in multiple geographic areas? Or will you focus on a specific market or vertical? Whatever your strategy, it’s essential to ensure you stick with it. After choosing the type of business that suits your needs, the next step is figuring out what services you will provide. This process will help you gain exposure for your company so that you can attract clients and build a reputation.

MSP Pricing Models to Keep Customers Coming Back For More

Pricing is an essential element of business strategy. The pricing model of an MSP serves as the foundation for recurring income. Furthermore, correct pricing makes it easy for clients to evaluate and consume a provider’s products. An MSP can select at least six popular price models, ranging from modest plans to all-inclusive packages. The model that works best for a particular firm is determined by the extent of the services it intends to market and the planned client base.

Marketing & Sales Best Practices For Managed Service Providers

Sales and marketing are frequently the weakest links in an MSP’s operation. Engineers and technicians are frequently the founders of such businesses, first obtaining new clients through recommendations rather than aggressive selling. MSPs created as a lifestyle companies may not need to expand beyond a certain point. However, service providers seeking to expand their organization will need an aggressive sales and marketing strategy.


We believe this model is a better approach for a Manage IT Services Model provider. It keeps the customer involved and provides insight into how their money is spent. EPC Group’s Microsoft Intune configuration strategies will ensure that your devices that are allowed to access company data follow any password governance as well as device encryption and disconnect or shut down devices with too many failed login attempts.

Errin OConnor

Errin OConnor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

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