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Skype As A Business Phone System (Cloud PBX)

Skype cloud PBX

The Skype cloud PBX environment is optimal for businesses that need to expand their reach and increase their capabilities. However, selecting a provider with a secure cloud infrastructure that can withstand potential threats is critical.

Fraud in voice or video telephony and teleconferencing occurs at any level close relative to data fraud, which does not come to the public’s attention and instead requires a good amount of is one of the fundamental focuses of all large and complicated organizations one of the essential factors of focus in all large and complex organizations medium-sized businesses. 

This fraud has significant and catastrophic devastating effects on the organization and the end users. To address this issue, advanced technologies are being used, such as web security technologies like firewalls, intrusion detection systems (IDS), and IPSs. In addition, you can integrate these technologies with other technologies, such as antivirus software or spam filters, to provide comprehensive protection against attacks from inside and outside networks.

To address this issue, advanced technologies such as web security technologies like firewalls, intrusion detection systems (IDS), and IPSs. In addition, you can integrate these technologies with other technologies, such as antivirus software or spam filters, to provide comprehensive protection against attacks from both sides.

How To Secure Your Cloud PBX (Private Branch Exchange) From Hackers

Cloud PBX (Private Branch Exchange) is a standard business phone system that offers a variety of features. They are, unfortunately, a popular target for hackers.

Hackers frequently target eavesdropping on phone calls because it often jeopardizes everything from private businesses to public events. To decrypt and intercept voice traffic, whether voice packets are on-premises or in the cloud, gaining access to the PSTN server nodes with some critical crypto encryption-decryption algorithms is necessary. 

We can control these attacks using effective architecture and better network and security tools. To provide the best possible solution and prevent any suspicious activity in the company, You must protect Cloud PBX (Private Branch Exchange). The knowledge gap has gotten progressively convergent over time.

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Over the Top Deployment Methodology for Cloud PBX (Private Branch Exchange)

A customer or end user must access a given cloud service from a secure Cloud PBX provider to have an over-the-top deployment. A secure Cloud PBX provider will grant a client or end-user access to a particular cloud service using the over-the-top deployment approach, and you can use it for voice, content, and video traffic.

The over-the-top deployment method gives a customer or end-user access to a particular secure Cloud PBX provider’s cloud service, with enough control and QOS policy implemented in the best way possible so that calls with messaging are available easily with a synchronous bandwidth from the customer’s premises to the cloud service provider at least 1 Mbps, so that voice or messaging traffic redundancy is felt.

Voice, content, and video traffic should be optimized and prioritized after it returns to the customer’s premises from the cloud service provider. In addition, routers and switches for Cloud PBX (Private Branch Exchange) must be built so that QoS (Quality of Service) marking is summarily done.

Voice, Content & Video Traffic Is Resilient In the Cloud

Your environment is no longer limited to one data center in the cloud. Instead, you can have multiple data centers as separate or combined entities. This feature allows for redundant data centers and automatic failover of your apps if one of those data centers goes down.

If a data center fails, you will be able to redirect traffic to the remaining data center immediately. The customer/user will not be aware of failover and will continue using the app as if nothing had happened.

To ensure that this occurs automatically, you must change your firewall settings on all affected devices so that they allow traffic from different ports to flow through them during periods of high demand—for example, when multiple users are attempting to access the same site at once.

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Environment Readiness Factors For Cloud PBX (Private Branch Exchange) Infrastructure

Your Cloud PBX (Private Branch Exchange) infrastructure is critical to your business. But, if you’re not ready for real-time communication, you’re missing out on an opportunity to grow your customer base and increase ROI.

As the name suggests, Cloud PBX (Private Branch Exchange) is a private branch exchange that allows companies to route calls between offices over the internet rather than through traditional phone lines. 

Even if it could appear like the best option for many businesses, ensuring that all of your systems are ready for such an integrated solution can be challenging, here are some things you should look out for as you prepare your organization for Cloud PBX (Private Branch Exchange):

  • A single installation resource of proper environment like racks, Cable space for Cloud PBX (PrivateBranch Exchange) integration.
  • Category 5 cable marking and end-user closet to telco marking.
  • Secure the Staging Room for proper environmental conditions to include appropriate levels of temperature, Humidity, and Dust. 
  • End user training and System Design Specification Conditions as per software supported by the vendor.

Highlight Your Team With Skype for Business Online & Cloud PBX Solutions

Skype for Business Online and Cloud PBX is a single application that enables your team to make and receive calls from anywhere across multiple devices. As part of the Office 365 Productivity Suite, Skype for Business Online and Cloud PBX enables your team to make and receive calls from any location across multiple devices. 

With the addition of PSTN services to the Microsoft Cloud, you can scale your organization globally while minimizing costs. However, as part of your workforce’s communication strategy, you must ensure that everyone on your team has access to the right tools at their fingertips. 

With Skype for Business Online and Cloud PBX, you can manage all aspects of communication within your organization – including conferencing, video calls, and sharing – through a single user interface. This process minimizes confusion among employees trying to reach other parties or get work done while keeping everyone in sync with what’s happening in real-time.


Helping Your Organization Make the Move to Skype for Business Online

Moving to Skype for Business Online is a significant undertaking that can profoundly benefit your organization. It can help you improve operational efficiency, save costs on support efforts, and increase productivity.

But despite the many benefits of moving to Skype for Business Online, many organizations are often concerned with a lack of resources, experience, and drive to make a successful transition. Many organizations also:

  • Have complex needs requiring short- or long-term hybrid or multi-vendor configurations
  • Lack of expertise in advanced PowerShell to execute complicated or tedious changes
  • Must navigate between multiple applications to perform everyday, operational tasks (ex: MACDs)

This process leads to increased support efforts and costs, data disparity across environments, and decreased operational efficiency.


Given the flexibility and low cost of cloud PBX, large enterprises and medium-sized businesses are more likely to opt for this technology as an alternative to legacy PBX systems. But before choosing, businesses must decide what features are essential for them, which providers will meet their needs, and whether cloud PBX makes sense for their organizational structure. These factors will help firms determine if a hosted solution is best or if they should stick with their existing telephony platforms. If you want to maximize the use of your Microsoft Teams implementation, EPC Group has a team of Certified Microsoft Teams consultants who are experienced and highly skilled in all facets of data communications and technologies. Our consultants have deployed Microsoft Teams as unified consulting solutions for efficient audio, video, messaging, sharing, and collaboration.

Errin OConnor

Errin OConnor

With over 25 years of experience in Information Technology and Management Consulting, Errin O’Connor has led hundreds of large-scale enterprise implementations from Business Intelligence, Power BI, Office 365, SharePoint, Exchange, IT Security, Azure and Hybrid Cloud efforts for over 165 Fortune 500 companies.

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