Key Features of Cloud PBX Phone System
Cloud PBX along with Microsoft Teams can always be at the center of business Cloud PBX along with Microsoft Teams can always be at the center of business communication. Acting as a unified communications solution, virtual phone systems in Microsoft Teams have the potential to replace your existing business telephony.
Here are some of the advanced calling features you get through the cloud PBX phone system,
Cloud auto-attendant: Automate menu systems to transfer internal calls to the right desk. Dial by name using a keypad or speech recognition helps callers to reach employee extension.
Call queues: Put a call on hold automatically until you find someone free to respond. Access different call routing methods such as attendant routing, round-robin, serial routing, or longest idle.
Call overflow and timeout: Automatically disconnect or route calls to the other queue once a specific queue reaches its limits of maximum calls. Else, redirect the waiting callers to voicemail.
Cloud voicemail: Allow users to securely access their voice messages. Deliver voicemails to inboxes as audio attachments. Configure greetings, set call answering rules, leverage out-of-office settings, and more.
Call parking and retrieval: Pace a call on hold seamlessly and retrieve it by generating a unique code. It allows device switching or allowing other users to continue the call.
Caller ID: Get to know the identity of the caller as the system displays employee names, photos, job titles, and more. External callers are identified using a directory and information provided by the phone service provider.
Video calling: Make face-to-face video calls or conference calls from any device having a camera, speakers, and a microphone.
Calling Analytics: access call and per-user calling analytics from within the Microsoft Teams. Access call quality dashboard to monitor and maintain call quality.