close

Things To Remember About The Microsoft Teams Help Desk

Posted by Kevin Booth on Sep, 06, 2022 04:09

Employees moving to Teams are supported by the Microsoft Teams Help desk software. In addition, organizations may adopt Teams using our suggested strategies, such as by allowing core collaboration, virtual meetings, or comprehensive voice solutions. In any case, adequate helpdesk assistance will guarantee a seamless personnel move. Some clients will also take part in the Microsoft-driven update process. For example, minor clients with basic use scenarios will start the automatic update procedure.

Teams may interact and exchange files using the collaboration tool Microsoft Teams. It’s built on Microsoft’s cloud-based infrastructure, providing a secure platform for businesses of all sizes. The software is available on multiple devices, including mobile, tablets, and computers. In addition, it can be used in an in-person meeting scenario or as part of a telepresence solution through Microsoft Lync.

What Organizations Need To Know About Upgrading With Help Of Microsoft Teams Help Desk

We know that Microsoft Teams is changing the way that you work. With Microsoft Teams, you can do more than collaborate—create a new way of working with your team. Because of this, you choose to make sure you know what to anticipate on the day of your update.

Microsoft will automatically update each Office 365 subscription to Microsoft Teams for clients scheduled for the Microsoft-driven upgrade. Office 365 Message Center postings and emails delivered directly to tenant managers will serve as the advance notice medium. As a result, the whole tenancy, including all users, gets updated to Microsoft Teams at the time of the upgrade.

The tenant administrator can delay or carry out the update before the planned date. Alternately, partners can collaborate with a customer to proactively upgrade the tenants of that customer at any time before the planned upgrade date.

image

How Microsoft Teams Help Desk Can Help Your IT Support Team

If your staff use Microsoft Teams for internal communication, they are likely already familiar with creating, managing, and resolving support issues. But if you ask them to create and manage all their support tickets on additional software, they might get tired of doing so. 

They’ll have to spend more time checking the status of their requests in a different system instead of working on them right where they’re already at work. Teaching them how to utilize an additional piece of external software might not be a good idea. On the other hand, making it simple for workers to create and resolve tickets using the communication channel in which they are already well-versed will result in a game changer for the whole organization:

  • Employees can interact more efficiently with the IT Support staff since they share a platform.
  • In addition, IT Support may organize, prioritize, and resolve support issues in a single location rather than monitor requests on different platforms.

How To Implement A Help Desk On Microsoft Teams

There are many ways to implement a help desk on Microsoft Teams, and the choice depends on your organization’s size and what type of service you want to offer. For example, suppose you have a small team that works remotely and needs help with some tech issues. In that case, it may be easier to use Teams as your primary communication tool because you can use video conferencing or screen sharing to resolve issues in real-time.

If you have a larger team that convenes at an office daily, it’s best to implement traditional help desk software like Help Desk Manager. It provides more features than Teams and is easier for IT professionals who don’t have experience with the platform.

You do not need to instruct your workers on utilizing Microsoft Teams as they are already familiar with the platform. Teams are easy to use and have a friendly, intuitive interface, which improves the employees’ experience. In addition, they’re already experts in using different features of Teams, and implementing a help desk on top of that should be easy for them. The same holds for your IT Helpdesk Teams; help desk agents will feel comfortable working on service requests in Teams instead of juggling between two different systems.

Screenshot PM

How To Do Internal Help Desk Support In Microsoft Teams

If you’re looking for messaging software that facilitates a free-flowing, conversational, and personal experience for both humans and service desk agents, Microsoft Teams is the right choice.

Unlike traditional customer support, where conversations are more formal and generally happen over email and phone, internal help desk support tickets are conversations between colleagues. As a result, there’s a much closer bond between the employees and the service desk agent. As well as an apparent demand for more personal, natural, and friendly conversation across the organizations.

Microsoft Teams is the right messaging software to work on internal help desk tickets. MS Teams facilitates a free-flowing, conversational, and personal experience for both the humans and service desk agents—and you can send chat messages, faces, emojis, gifs, or do a video call enabling a more personalized experience.

Best Practices For Launching & Managing A Help Desk In Microsoft Teams

A service desk is necessary for managing and resolving difficulties in businesses of all sizes. Setting up a help desk in Teams is quite simple and takes less than an hour if you run a small business. If your company is large, setting up a help desk in Teams only takes a few days or weeks. The increased productivity that results throughout the organization is compelling and contributes to a higher ROI for the company because employees have more time to focus on the essential aspects of the business.

Microsoft Teams has been known to help organizations increase productivity by making it easy for employees to collaborate across teams while reducing email clutter. For example, suppose your team has been struggling with email overload due to constant communication between co-workers or multiple projects at once. In that case, Microsoft Teams can help reduce your email traffic by having everyone communicate via group chat instead of emailing each other directly one-on-one or via groups such as SharePoint.

file KHHIDIri

How Live Chat Can Be a Great Tool to Help Your Tech Support Teams

To explain how this would seem in action, let’s say that you have a large organization that needs to offer tech support to different departments or teams within your company. In this scenario, you could add a Help Desk Support tab that displays your Live Chat directly inside any of your Team Channel. 

Any employee could chat privately with your tech support team without posting to a larger public team, eliminating the hassle of sorting and searching through chats. Then there’s the tech support team side. The support team will receive a request in the set channel, and one of them will accept the chat request.

You may also set up notifications when someone begins a discussion or logs on to the departmental website. By doing this, you can guarantee that every user is constantly informed of what’s going on in every department!

EPC Group has its Microsoft Teams Consultancy Service

The Microsoft Teams helpdesk is a valuable tool that will improve your organization’s support model to include an engaging interface and invaluable content management. The live chat component is a great way to interact directly with the customer and resolve issues quickly. The ability to escalate cases, provide additional information, and communicate via all available channels will keep everyone on the same page during your Microsoft Teams implementation. 

Microsoft has done a tremendous job at integrating all the features of Microsoft Teams in this app to offer you one seamless experience. As you start using this integrated workspace for collaboration, don’t forget to keep these aspects in mind to augment your product and enhance the user experience. As an organization, you have to focus on innovation and collaboration. Microsoft Teams is the perfect platform for bridging traditional and modern communication and facilitating teamwork. EPC Group’s consulting methodology will help you implement new ideas and build a lasting culture around them.

Let's Get to Work Together!

Talk to our Microsoft Gold Certified Consultants

Contact EPC Group

Call for help:

(888) 381-9725

Email Us:

[email protected]

Head Office:

4900 Woodway Drive - Suite 830 Houston, Texas 77056

[class^="wpforms-"]
[class^="wpforms-"]
[gravityforms id="56" title=”true” description=”false”]
<div class='gf_browser_chrome gform_wrapper consult_now_sticky_sidebar_popup_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_56' > <div class='gform_heading'> <h3 class="gform_title">Consult Now - Sticky sidebar</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_56' class='consult_now_sticky_sidebar_popup gform_legacy_markup' action='/things-to-remember-about-the-microsoft-teams-help-desk/' > <div class='gform_body gform-body'><ul id='gform_fields_56' class='gform_fields top_label form_sublabel_below description_below'><li id="field_56_1" class="gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_1"><div class='ginput_container ginput_container_text'><input name='input_1' id='input_56_1' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_56_11" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_11"><div class='ginput_container ginput_container_text'><input name='input_11' id='input_56_11' type='hidden' class='gform_hidden' aria-invalid="false" value='ddd01b75-d4fc-ea11-a816-000d3a591fb8' /></div></li><li id="field_56_12" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_12"><div class='ginput_container ginput_container_text'><input name='input_12' id='input_56_12' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></div></li><li id="field_56_13" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_13"><div class='ginput_container ginput_container_text'><input name='input_13' id='input_56_13' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></div></li><li id="field_56_9" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_9"><label class='gfield_label' for='input_56_9' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_56_9' type='text' value='' class='large' placeholder='Full Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_56_6" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_6"><label class='gfield_label' for='input_56_6' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_6' id='input_56_6' type='text' value='' class='large' placeholder='Email Address' aria-required="true" aria-invalid="false" /> </div></li><li id="field_56_7" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_7"><label class='gfield_label' for='input_56_7' >Phone<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_phone'><input name='input_7' id='input_56_7' type='text' value='' class='large' placeholder='Phone Number' aria-required="true" aria-invalid="false" /></div></li><li id="field_56_10" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_10"><label class='gfield_label' for='input_56_10' >Company Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_56_10' type='text' value='' class='large' placeholder='Company Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_56_8" class="gfield textarea_consultnow gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_56_8"><label class='gfield_label' for='input_56_8' >Message<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_56_8' class='textarea medium' placeholder='Type your message here...' aria-required="true" aria-invalid="false" rows='10' cols='50'></textarea></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_56' class='gform_button button' value='Submit' onclick='if(window["gf_submitting_56"]){return false;} window["gf_submitting_56"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_56"]){return false;} window["gf_submitting_56"]=true; jQuery("#gform_56").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_56' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='56' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_56' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_56' id='gform_target_page_number_56' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_56' id='gform_source_page_number_56' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>
[gravityforms id=53 title=”true” description=”true”]
<div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_53' > <div class='gform_heading'> <h3 class="gform_title">Subscriber - Downloadables - Azure IoT 11-Scenarios</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_53' action='/things-to-remember-about-the-microsoft-teams-help-desk/' ><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeGGqIgAAAAACeaWDr0LrEXPuk3w3j9nILrHaSZ' data-tabindex='0'><input id="input_e797c443553b5588c22cee2a4956736d" class="gfield_recaptcha_response" type="hidden" name="input_e797c443553b5588c22cee2a4956736d" value=""/></div> <div class='gform_body gform-body'><ul id='gform_fields_53' class='gform_fields top_label form_sublabel_below description_below'><li id="field_53_7" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_53_7"><div class='ginput_container ginput_container_text'><input name='input_7' id='input_53_7' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_53_4" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_53_4"> <div class="description_data"> <p class="dp_one">Subscribe to our newsletter and get this downloadable content <strong> for free<strong>.</p> </div></li><li id="field_53_8" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_53_8"><label class='gfield_label' for='input_53_8' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_53_8' type='text' value='' class='large' placeholder='Full Name*' aria-required="true" aria-invalid="false" /> </div></li><li id="field_53_2" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_53_2"><label class='gfield_label' for='input_53_2' >Email Address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_53_2' type='text' value='' class='medium' placeholder='Enter Your Valid Email Address*' aria-required="true" aria-invalid="false" aria-describedby="gfield_description_53_2" /> </div><div class='gfield_description' id='gfield_description_53_2'>Please enter your correct email address. You will receive an email to download the PDF.</div></li><li id="field_53_5" class="gfield gfield_html gfield_html_formatted field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_53_5"><div class="note_description"><p><i><strong>NOTE: </strong>We will never send you spam or pass on your email address to any third party. You may choose to opt-out at any time.</i></p></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_53' class='gform_button button' value='Subscribe &amp; Download' onclick='if(window["gf_submitting_53"]){return false;} window["gf_submitting_53"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_53"]){return false;} window["gf_submitting_53"]=true; jQuery("#gform_53").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_53' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='53' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_53' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_53' id='gform_target_page_number_53' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_53' id='gform_source_page_number_53' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>
[gravityforms id=52 title=”true” description=”true”]
<div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_52' > <div class='gform_heading'> <h3 class="gform_title">Subscriber - Downloadables - Top 10 tips of successfully migrate to Microsoft teams</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_52' action='/things-to-remember-about-the-microsoft-teams-help-desk/' ><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeGGqIgAAAAACeaWDr0LrEXPuk3w3j9nILrHaSZ' data-tabindex='0'><input id="input_269100219d024f790908b77bdced741a" class="gfield_recaptcha_response" type="hidden" name="input_269100219d024f790908b77bdced741a" value=""/></div> <div class='gform_body gform-body'><ul id='gform_fields_52' class='gform_fields top_label form_sublabel_below description_below'><li id="field_52_7" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_52_7"><div class='ginput_container ginput_container_text'><input name='input_7' id='input_52_7' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_52_4" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_52_4"> <div class="description_data"> <p class="dp_one">Subscribe to our newsletter and get this downloadable content <strong> for free<strong>.</p> </div></li><li id="field_52_8" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_52_8"><label class='gfield_label' for='input_52_8' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_52_8' type='text' value='' class='large' placeholder='Full Name*' aria-required="true" aria-invalid="false" /> </div></li><li id="field_52_2" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_52_2"><label class='gfield_label' for='input_52_2' >Email Address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_52_2' type='text' value='' class='medium' placeholder='Enter Your Valid Email Address*' aria-required="true" aria-invalid="false" aria-describedby="gfield_description_52_2" /> </div><div class='gfield_description' id='gfield_description_52_2'>Please enter your correct email address. You will receive an email to download the PDF.</div></li><li id="field_52_5" class="gfield gfield_html gfield_html_formatted field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_52_5"><div class="note_description"><p><i><strong>NOTE: </strong>We will never send you spam or pass on your email address to any third party. You may choose to opt-out at any time.</i></p></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_52' class='gform_button button' value='Subscribe &amp; Download' onclick='if(window["gf_submitting_52"]){return false;} window["gf_submitting_52"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_52"]){return false;} window["gf_submitting_52"]=true; jQuery("#gform_52").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_52' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='52' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_52' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_52' id='gform_target_page_number_52' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_52' id='gform_source_page_number_52' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>
[gravityforms id=51 title=”true” description=”true”]
<div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_51' > <div class='gform_heading'> <h3 class="gform_title">Subscriber - Downloadables - Azure Sentinel Use Cases</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_51' action='/things-to-remember-about-the-microsoft-teams-help-desk/' ><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeGGqIgAAAAACeaWDr0LrEXPuk3w3j9nILrHaSZ' data-tabindex='0'><input id="input_89589fe2d3178f5fd614d1bb49b4f165" class="gfield_recaptcha_response" type="hidden" name="input_89589fe2d3178f5fd614d1bb49b4f165" value=""/></div> <div class='gform_body gform-body'><ul id='gform_fields_51' class='gform_fields top_label form_sublabel_below description_below'><li id="field_51_7" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_51_7"><div class='ginput_container ginput_container_text'><input name='input_7' id='input_51_7' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_51_4" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_51_4"> <div class="description_data"> <p class="dp_one">Subscribe to our newsletter and get this downloadable content <strong> for free<strong>.</p> </div></li><li id="field_51_8" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_51_8"><label class='gfield_label' for='input_51_8' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_51_8' type='text' value='' class='large' placeholder='Full Name*' aria-required="true" aria-invalid="false" /> </div></li><li id="field_51_2" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_51_2"><label class='gfield_label' for='input_51_2' >Email Address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_51_2' type='text' value='' class='medium' placeholder='Enter Your Valid Email Address*' aria-required="true" aria-invalid="false" aria-describedby="gfield_description_51_2" /> </div><div class='gfield_description' id='gfield_description_51_2'>Please enter your correct email address. You will receive an email to download the PDF.</div></li><li id="field_51_5" class="gfield gfield_html gfield_html_formatted field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_51_5"><div class="note_description"><p><i><strong>NOTE: </strong>We will never send you spam or pass on your email address to any third party. You may choose to opt-out at any time.</i></p></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_51' class='gform_button button' value='Subscribe &amp; Download' onclick='if(window["gf_submitting_51"]){return false;} window["gf_submitting_51"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_51"]){return false;} window["gf_submitting_51"]=true; jQuery("#gform_51").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_51' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='51' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_51' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_51' id='gform_target_page_number_51' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_51' id='gform_source_page_number_51' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>
[gravityforms id=50 title=”true” description=”true”]
<div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_50' > <div class='gform_heading'> <h3 class="gform_title">Subscriber - Downloadables - Understand Azure Digital Twins</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_50' action='/things-to-remember-about-the-microsoft-teams-help-desk/' ><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeGGqIgAAAAACeaWDr0LrEXPuk3w3j9nILrHaSZ' data-tabindex='0'><input id="input_51b35b8322cbea00fdb063db81305b64" class="gfield_recaptcha_response" type="hidden" name="input_51b35b8322cbea00fdb063db81305b64" value=""/></div> <div class='gform_body gform-body'><ul id='gform_fields_50' class='gform_fields top_label form_sublabel_below description_below'><li id="field_50_7" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_50_7"><div class='ginput_container ginput_container_text'><input name='input_7' id='input_50_7' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_50_4" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_50_4"> <div class="description_data"> <p class="dp_one">Subscribe to our newsletter and get this downloadable content <strong> for free<strong>.</p> </div></li><li id="field_50_8" class="gfield gfield--width-full gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_50_8"><label class='gfield_label' for='input_50_8' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_8' id='input_50_8' type='text' value='' class='large' placeholder='Full Name*' aria-required="true" aria-invalid="false" /> </div></li><li id="field_50_2" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_50_2"><label class='gfield_label' for='input_50_2' >Email Address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_50_2' type='text' value='' class='medium' placeholder='Enter Your Valid Email Address*' aria-required="true" aria-invalid="false" aria-describedby="gfield_description_50_2" /> </div><div class='gfield_description' id='gfield_description_50_2'>Please enter your correct email address. You will receive an email to download the PDF.</div></li><li id="field_50_5" class="gfield gfield_html gfield_html_formatted field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_50_5"><div class="note_description"><p><i><strong>NOTE: </strong>We will never send you spam or pass on your email address to any third party. You may choose to opt-out at any time.</i></p></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_50' class='gform_button button' value='Subscribe &amp; Download' onclick='if(window["gf_submitting_50"]){return false;} window["gf_submitting_50"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_50"]){return false;} window["gf_submitting_50"]=true; jQuery("#gform_50").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_50' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='50' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_50' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_50' id='gform_target_page_number_50' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_50' id='gform_source_page_number_50' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>
[gravityform id="43" title="true" description="false" ajax="true"]
<div class='gf_browser_chrome gform_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_43' ><div id='gf_43' class='gform_anchor' tabindex='-1'></div> <div class='gform_heading'> <h3 class="gform_title">Subscriber - Powerbi e-book</h3> </div><form method='post' enctype='multipart/form-data' target='gform_ajax_frame_43' id='gform_43' action='/things-to-remember-about-the-microsoft-teams-help-desk/#gf_43' ><div class='gf_invisible ginput_recaptchav3' data-sitekey='6LeGGqIgAAAAACeaWDr0LrEXPuk3w3j9nILrHaSZ' data-tabindex='0'><input id="input_34f3c85bb7795aceac1a1b6a0130ead2" class="gfield_recaptcha_response" type="hidden" name="input_34f3c85bb7795aceac1a1b6a0130ead2" value=""/></div> <div class='gform_body gform-body'><ul id='gform_fields_43' class='gform_fields top_label form_sublabel_below description_below'><li id="field_43_7" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_43_7"><div class='ginput_container ginput_container_text'><input name='input_7' id='input_43_7' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_43_4" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_43_4"> <div class="description_data"> <p class="dp_one">Subscribe to our newsletter and get the first three chapters of the eBook for <strong>free<strong>.</p> </div></li><li id="field_43_6" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_43_6"><label class='gfield_label gfield_label_before_complex' >Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_complex ginput_container no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name' id='input_43_6'> <span id='input_43_6_3_container' class='name_first' > <input type='text' name='input_6.3' id='input_43_6_3' value='' aria-required='true' placeholder='First Name' /> <label for='input_43_6_3' >First</label> </span> <span id='input_43_6_6_container' class='name_last' > <input type='text' name='input_6.6' id='input_43_6_6' value='' aria-required='true' placeholder='Last Name' /> <label for='input_43_6_6' >Last</label> </span> </div></li><li id="field_43_2" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_43_2"><label class='gfield_label' for='input_43_2' >Email Address<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_2' id='input_43_2' type='text' value='' class='medium' aria-required="true" aria-invalid="false" aria-describedby="gfield_description_43_2" /> </div><div class='gfield_description' id='gfield_description_43_2'>Please enter your correct email address. You will receive an email to download the eBook.</div></li><li id="field_43_3" class="gfield g-captcha field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_43_3"><label class='gfield_label screen-reader-text' for='input_43_3' ></label><div id='input_43_3' class='ginput_container ginput_recaptcha' data-sitekey='6LdQ388UAAAAAJaahWs7D_jWzeQhUZW6-VNwWfaU' data-theme='light' data-tabindex='0' data-badge=''></div></li><li id="field_43_5" class="gfield gfield_html gfield_html_formatted gfield_no_follows_desc field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_43_5"><div class="note_description"><p><i><strong>NOTE: </strong>We will never send you spam or pass on your email address to any third party. You may choose to opt-out at any time.</i></p></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_43' class='gform_button button' value='Download Now' onclick='if(window["gf_submitting_43"]){return false;} window["gf_submitting_43"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_43"]){return false;} window["gf_submitting_43"]=true; jQuery("#gform_43").trigger("submit",[true]); }' /> <input type='hidden' name='gform_ajax' value='form_id=43&amp;title=1&amp;description=&amp;tabindex=0' /> <input type='hidden' class='gform_hidden' name='is_submit_43' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='43' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_43' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_43' id='gform_target_page_number_43' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_43' id='gform_source_page_number_43' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div> <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_43' id='gform_ajax_frame_43' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'></iframe> <script type="text/javascript"> gform.initializeOnLoaded( function() {gformInitSpinner( 43, 'https://www.epcgroup.net/wp-content/uploads/2021/11/ezgif.com-gif-maker.gif' );jQuery('#gform_ajax_frame_43').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_43');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_43').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){jQuery('#gform_wrapper_43').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_43').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_43').removeClass('gform_validation_error');}setTimeout( function() { /* delay the scroll by 50 milliseconds to fix a bug in chrome */ jQuery(document).scrollTop(jQuery('#gform_wrapper_43').offset().top - mt); }, 50 );if(window['gformInitDatepicker']) {gformInitDatepicker();}if(window['gformInitPriceFields']) {gformInitPriceFields();}var current_page = jQuery('#gform_source_page_number_43').val();gformInitSpinner( 43, 'https://www.epcgroup.net/wp-content/uploads/2021/11/ezgif.com-gif-maker.gif' );jQuery(document).trigger('gform_page_loaded', [43, current_page]);window['gf_submitting_43'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}setTimeout(function(){jQuery('#gform_wrapper_43').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_43').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [43]);window['gf_submitting_43'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_43').text());}, 50);}else{jQuery('#gform_43').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger('gform_post_render', [43, current_page]);} );} ); </script>
[gravityforms id=41 title=”true” description=”false”]
<div class='gf_browser_chrome gform_wrapper exit_intent_popup_wrapper gform_legacy_markup_wrapper' id='gform_wrapper_41' > <div class='gform_heading'> <h3 class="gform_title">Exit Intent</h3> <span class='gform_description'></span> </div><form method='post' enctype='multipart/form-data' id='gform_41' class='exit_intent_popup gform_legacy_markup' action='/things-to-remember-about-the-microsoft-teams-help-desk/' > <div class='gform_body gform-body'><ul id='gform_fields_41' class='gform_fields top_label form_sublabel_below description_below'><li id="field_41_1" class="gfield gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_1"><div class='ginput_container ginput_container_text'><input name='input_1' id='input_41_1' type='hidden' class='gform_hidden' aria-invalid="false" value='https://www.epcgroup.net/things-to-remember-about-the-microsoft-teams-help-desk/' /></div></li><li id="field_41_11" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_11"><div class='ginput_container ginput_container_text'><input name='input_11' id='input_41_11' type='hidden' class='gform_hidden' aria-invalid="false" value='ddd01b75-d4fc-ea11-a816-000d3a591fb8' /></div></li><li id="field_41_12" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_12"><div class='ginput_container ginput_container_text'><input name='input_12' id='input_41_12' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></div></li><li id="field_41_13" class="gfield gfield--width-full gform_hidden field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_13"><div class='ginput_container ginput_container_text'><input name='input_13' id='input_41_13' type='hidden' class='gform_hidden' aria-invalid="false" value='' /></div></li><li id="field_41_9" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_9"><label class='gfield_label' for='input_41_9' >Full Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_9' id='input_41_9' type='text' value='' class='medium' placeholder='Full Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_41_6" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_6"><label class='gfield_label' for='input_41_6' >Email<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_email'> <input name='input_6' id='input_41_6' type='text' value='' class='medium' placeholder='Email Address' aria-required="true" aria-invalid="false" /> </div></li><li id="field_41_7" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_7"><label class='gfield_label' for='input_41_7' >Phone<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_phone'><input name='input_7' id='input_41_7' type='text' value='' class='medium' placeholder='Phone Number' aria-required="true" aria-invalid="false" /></div></li><li id="field_41_10" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_10"><label class='gfield_label' for='input_41_10' >Company Name<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_text'><input name='input_10' id='input_41_10' type='text' value='' class='medium' placeholder='Company Name' aria-required="true" aria-invalid="false" /> </div></li><li id="field_41_8" class="gfield gfield_contains_required field_sublabel_below field_description_below gfield_visibility_visible" data-js-reload="field_41_8"><label class='gfield_label' for='input_41_8' >Message<span class="gfield_required"><span class="gfield_required gfield_required_asterisk">*</span></span></label><div class='ginput_container ginput_container_textarea'><textarea name='input_8' id='input_41_8' class='textarea medium' placeholder='Type your message here...' aria-required="true" aria-invalid="false" rows='10' cols='50'></textarea></div></li></ul></div> <div class='gform_footer top_label'> <input type='submit' id='gform_submit_button_41' class='gform_button button' value='Submit' onclick='if(window["gf_submitting_41"]){return false;} window["gf_submitting_41"]=true; ' onkeypress='if( event.keyCode == 13 ){ if(window["gf_submitting_41"]){return false;} window["gf_submitting_41"]=true; jQuery("#gform_41").trigger("submit",[true]); }' /> <input type='hidden' class='gform_hidden' name='is_submit_41' value='1' /> <input type='hidden' class='gform_hidden' name='gform_submit' value='41' /> <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' /> <input type='hidden' class='gform_hidden' name='state_41' value='WyJbXSIsIjEwNTJhNGVmMWMyNzI3YTJmMjdiZTA1NjU4ZDMzYzY3Il0=' /> <input type='hidden' class='gform_hidden' name='gform_target_page_number_41' id='gform_target_page_number_41' value='0' /> <input type='hidden' class='gform_hidden' name='gform_source_page_number_41' id='gform_source_page_number_41' value='1' /> <input type='hidden' name='gform_field_values' value='' /> </div> </form> </div>