Using Microsoft Teams for Unified Communications
Here are some reasons to use Microsoft Teams for unified communications,
Integrations: The vast integration options available with MS Teams allows you to scale its performance and efficiency as per your requirements. You can use it for unified communications without investing much in on-premise infrastructure.
Compatibility with PSTN Telephony: Microsoft Teams works side-by-side with your legacy on-premise infrastructure like PSTN telephony. With MS Teams, you can use cloud-based telephony using phone systems – integration through direct routing or a combination of two.
Monitoring and Reporting: Your IT administrator can provision, monitor, manage, troubleshoot, and maintain the infrastructure from a single console. Constant updates and increasing admin functionality make Microsoft Teams an extant choice for unified communications.
Multi-user Scenario: Microsoft Teams efficiently addresses the internal needs and external service requirements. It does unify UCaaS with CCaaS (Contact Center as a Service) by offering scalable features like auto-attendant, call routing, voicemail transcription, etc.
User-based Pricing: Microsoft Teams has a transparent pricing structure, which is way different from the perpetual license format. For more information on its pricing structure, you can get in touch with a trusted UCaaS provider like EPC Group.