A unified communications platform like Microsoft Teams integrates everything from business voice to audio conferencing and video collaboration to file sharing in a single user interface. Unlike standard unified communications consisting of on-premise infrastructure and legacy systems, UCaaS embraces the potential of cloud technology.
The current Pandemic has forced many global companies to work remotely. It has emphasized the importance of unified communication more than ever. Microsoft Teams doubling up as a unified communication platform keeps employees, stakeholders, and consumers connected in a time when face-to-face communication has become impossible.
In the modern communication landscape, Unified Communication as a Service is an exciting and promising environment. The added flexibility and uncompromised power of cloud technology empower UCaaS to evolve with the organization’s requirements. Besides, it offers more features compared to traditional VoIP and SIP services. Microsoft Teams has designed its UCaaS offerings keeping the future in mind. It allows organizations to focus on growth rather than management and maintenance.
Here are some reasons to use Microsoft Teams for unified communications,
Integrations: The vast integration options available with MS Teams allows you to scale its performance and efficiency as per your requirements. You can use it for unified communications without investing much in on-premise infrastructure.
Compatibility with PSTN Telephony: Microsoft Teams works side-by-side with your legacy on-premise infrastructure like PSTN telephony. With MS Teams, you can use cloud-based telephony using phone systems – integration through direct routing or a combination of two.
Monitoring and Reporting: Your IT administrator can provision, monitor, manage, troubleshoot, and maintain the infrastructure from a single console. Constant updates and increasing admin functionality make Microsoft Teams an extant choice for unified communications.
Multi-user Scenario: Microsoft Teams efficiently addresses the internal needs and external service requirements. It does unify UCaaS with CCaaS (Contact Center as a Service) by offering scalable features like auto-attendant, call routing, voicemail transcription, etc.
User-based Pricing: Microsoft Teams has a transparent pricing structure, which is way different from the perpetual license format. For more information on its pricing structure, you can get in touch with a trusted UCaaS provider like EPC Group.
Microsoft Teams has become the new way to work and collaborate for millions of people using it daily to call, meet, chat, and share. In 2020 Gartner recognized Microsoft Teams as a Leader for both Meeting Solutions and Unified Communications as a Service in its latest Magic Quadrants.
Out of all the UCaaS participants, Microsoft was positioned as the topmost player in executing both reports. It marks a second consecutive year for Microsoft Teams to be bestowed as Leader for UCaaS and fourteenth time to be recognized as a Leader for Meeting Solutions.
According to Gartner, Microsoft is a Leader in this Magic Quadrant. Its Microsoft Teams service focuses on telephony, personal and team messaging, and meeting capabilities. Its operations are geographically diversified. Clients are distributed across most segments and include Office 365 subscribers.
Microsoft Teams is known for its 1-on-1 calling, conferencing, file sharing, instant messaging, and audio/video calling capabilities. All its functions and features qualify it to be used as a UCaaS. Microsoft Teams is available as subscription-based offerings under Microsoft 365 Apps for Enterprise, Microsoft 365 E1, Microsoft E3, and Microsoft 365 E5.
Integrating Microsoft Teams with a host of apps allows different business elements to take place in one place, including the integrated Microsoft phone system. Microsoft Teams functions entirely in the cloud and operates on desktop or mobile devices. You do not require any hardware or on-premise infrastructure to run it.
Microsoft Teams is available as a UCaaS solution in 181 countries and 44 languages. Microsoft is increasing the number of regions and languages every passing day. Although Microsoft Teams started as an alternative to Skype and a pivotal communication and collaboration tool, it evolved tremendously over the years.
Here are some benefits of using Microsoft Teams for UCaaS:
Microsoft Teams emerged as the number one UCaaS app for many global companies. It offers everything needed for unified communications and necessary to stay connected in the new working normal.
EPC Groups Microsoft Teams consultants are experienced and highly skilled to deploy Microsoft Teams as a UCaaS to keep your staff, stakeholders, and consumers connected. By offering unmatched support, they ensure your unified communication environment is always running smoothly.
It does not matter whether you want to connect your employees with customers or improve internal communication. EPC Group will install and manage Microsoft Teams as a UCaaS solution for enhancing the scalability, productivity, and ROI of your company.
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