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Microsoft Teams for Unified Communications as a Service (UCaaS)

Put the power of the cloud to work. EPC Group helps you integrate messaging, telephony, collaboration, and productivity in a single interface across multiple devices, delivered via the cloud.

    Why UCaaS matter?

    A unified communications platform like Microsoft Teams integrates everything from business voice to audio conferencing and video collaboration to file sharing in a single user interface. Unlike standard unified communications consisting of on-premise infrastructure and legacy systems, UCaaS embraces the potential of cloud technology.

    The current Pandemic has forced many global companies to work remotely. It has emphasized the importance of unified communication more than ever. Microsoft Teams doubling up as a unified communication platform keeps employees, stakeholders, and consumers connected in a time when face-to-face communication has become impossible.

    In the modern communication landscape, Unified Communication as a Service is an exciting and promising environment. The added flexibility and uncompromised power of cloud technology empower UCaaS to evolve with the organization’s requirements. Besides, it offers more features compared to traditional VoIP and SIP services. Microsoft Teams has designed its UCaaS offerings keeping the future in mind. It allows organizations to focus on growth rather than management and maintenance.

    Using Microsoft Teams for Unified Communications

    Here are some reasons to use Microsoft Teams for unified communications,

    Integrations: The vast integration options available with MS Teams allows you to scale its performance and efficiency as per your requirements. You can use it for unified communications without investing much in on-premise infrastructure.

    Compatibility with PSTN Telephony: Microsoft Teams works side-by-side with your legacy on-premise infrastructure like PSTN telephony. With MS Teams, you can use cloud-based telephony using phone systems – integration through direct routing or a combination of two.

    Monitoring and Reporting: Your IT administrator can provision, monitor, manage, troubleshoot, and maintain the infrastructure from a single console. Constant updates and increasing admin functionality make Microsoft Teams an extant choice for unified communications.

    Multi-user Scenario: Microsoft Teams efficiently addresses the internal needs and external service requirements. It does unify UCaaS with CCaaS (Contact Center as a Service) by offering scalable features like auto-attendant, call routing, voicemail transcription, etc.

    User-based Pricing: Microsoft Teams has a transparent pricing structure, which is way different from the perpetual license format. For more information on its pricing structure, you can get in touch with a trusted UCaaS provider like EPC Group.

    Microsoft Teams recognized as a Leader in UCaaS.

    Microsoft Teams has become the new way to work and collaborate for millions of people using it daily to call, meet, chat, and share. In 2020 Gartner recognized Microsoft Teams as a Leader for both Meeting Solutions and Unified Communications as a Service in its latest Magic Quadrants.

    Out of all the UCaaS participants, Microsoft was positioned as the topmost player in executing both reports. It marks a second consecutive year for Microsoft Teams to be bestowed as Leader for UCaaS and fourteenth time to be recognized as a Leader for Meeting Solutions.

    According to Gartner, Microsoft is a Leader in this Magic Quadrant. Its Microsoft Teams service focuses on telephony, personal and team messaging, and meeting capabilities. Its operations are geographically diversified. Clients are distributed across most segments and include Office 365 subscribers.

    Microsoft Teams is known for its 1-on-1 calling, conferencing, file sharing, instant messaging, and audio/video calling capabilities. All its functions and features qualify it to be used as a UCaaS. Microsoft Teams is available as subscription-based offerings under Microsoft 365 Apps for Enterprise, Microsoft 365 E1, Microsoft E3, and Microsoft 365 E5.

    Microsoft Teams Provide Entire Phone Solutions

    Integrating Microsoft Teams with a host of apps allows different business elements to take place in one place, including the integrated Microsoft phone system. Microsoft Teams functions entirely in the cloud and operates on desktop or mobile devices. You do not require any hardware or on-premise infrastructure to run it.

    • Microsoft Teams being the central hub for communication and collaboration, can be used for the calling functionality.
    • You can bid adieu, to your traditional desk phones, EPBAX, or any other WebEx application. You can now use Teams for regular and conference calling.
    • As it operates from your desktop or laptop, you can now direct all your phone calls from Teams without dialing any numbers or sending links via emails.
    • Outlook integration will give you access to a button that will make all the phone system functionality hassle-free.
    • With Microsoft Teams, you can make and receive PSTN calls seamlessly. Use Teams, Outlook, or your mobile to make the calls no matter where you are.
    • The ability to control the call is the best thing about using Microsoft Teams for phone calls. You can set the do-not-disturb status to have some peaceful time, perform reverse number lookup, access voicemail, and much more.
    • Enhance the calling experience by creating custom greetings, playing music for customers waiting on hold, and setting up shared voicemail.

    Benefits of using Microsoft Teams for UCaaS

    Microsoft Teams is available as a UCaaS solution in 181 countries and 44 languages. Microsoft is increasing the number of regions and languages every passing day. Although Microsoft Teams started as an alternative to Skype and a pivotal communication and collaboration tool, it evolved tremendously over the years.

    Here are some benefits of using Microsoft Teams for UCaaS:

    • Microsoft Teams helps companies in saving time for the employees, especially in a Hybrid working environment. Besides, it also saves a lot of investment in on-premise infrastructure.
    • Alongside chat and messaging, businesses aggressively use Microsoft Teams to manage telephony. Many global organizations have settled for direct routing for PSTN connections instead of costly telephony systems.
    • As employees get daily used tools and apps in one place, many save precious productive time. Many companies agreed that Microsoft Teams helped them improve employee productivity, reduce burnout, and minimize attrition.
    • In the recent Pandemic, Microsoft Teams played a dominating role in onboarding employees; thereby, reducing the average cost of onboarding a new employee.
    • Today, a considerable chunk of global companies thinks about a Hybrid working environment. Many of them agreed to have Microsoft teams for their Unified Communication as a Service.
    • Microsoft Teams support field workers and frontline workers, giving them equal importance and leverage to be a part of unified communication.

    EPC Group – The Leader in UCaaS Consulting

    Microsoft Teams emerged as the number one UCaaS app for many global companies. It offers everything needed for unified communications and necessary to stay connected in the new working normal.

    EPC Groups Microsoft Teams consultants are experienced and highly skilled to deploy Microsoft Teams as a UCaaS to keep your staff, stakeholders, and consumers connected. By offering unmatched support, they ensure your unified communication environment is always running smoothly.

    • EPC Group is a Microsoft Gold Partner, which in itself is a certificate of our highest service and support standards.
    • Our MS Teams consultants will work to integrate telephony, monitoring, reporting, self-service applications, and convenient features such as automatic call distribution to empower your UCaaS solution.
    • If you are already using Microsoft 365, we will work with you to manage your subscriptions and licensing options. It will allow us to optimize your services for your team to collaborate and communicate more effectively and efficiently.

    It does not matter whether you want to connect your employees with customers or improve internal communication. EPC Group will install and manage Microsoft Teams as a UCaaS solution for enhancing the scalability, productivity, and ROI of your company.

    Why Choose Us

    Why Organizations Recognize EPC Group's Consulting Services as the Industry Leader

    EPC Group wrote the book on SharePoint & Power BI

    Microsoft Partner for 25+ Years

    Over 4 million Office 365 users successfully migrated

    200+ years combined senior team migration experience

    Expertise migrating to Office 365 in every vertical

    EPC Group's Chief Architect Errin O'Connor was on the original SharePoint and Office 365 Beta teams