PBX (Private Branch Exchange) is a private telephone network used within a company or organization for internal and external communication. A PBX phone system uses different communication channels like VoIP, ISDN or analog, etc. With the PBX Phone system, you can have more desk phones than the physical phone lines (PTSN) that facilitate free calls. Besides, PBX offers free access to call transfer, voicemail, call recording, IVRs, and call queues.
With the Microsoft Teams PBX phone system, users can experience the immense advantages of an integrated phone system without hampering the functionality of standalone desk phones and the PBX systems.
Benefits of using PBX phone systems,
Many organizations during the Pandemic replaced their on-premise PBX systems with Microsoft Teams Phone System to leverage pricing flexibility, hardware, and collaboration capabilities. Microsoft Teams PBX Phone Systems helped many global organizations to opt for cloud-based telephony. Besides, Microsoft Teams’ tight integration with Microsoft 365 Teams PBX systems provided them with capabilities they ordinarily would have never imagined.
As the global workforce is pushed to work from home in the wake of the COVID-19 Pandemic, companies relying on traditional PBX systems moved to Microsoft Teams. They not just replaced the PBX functionality but are leveraging unified communications in a single platform.
Even if the staff is working remotely, MS Teams allows organizations to use collaborative tools and CRM software of their choice. By acting as a unified communication solution, Microsoft Teams facilitates an open and collaborative working environment that focuses on improving communication and enhancing customer experience.
In the last few years, Microsoft has upgraded Teams significantly to work as a unified communication tool. Now, you can not only use to make cloud-based phones, but you can integrate with existing PSTN and convert your Microsoft Teams into a cloud-based PBX Phone system.
To start using Microsoft Teams as your PBX Phone system, you can either chose a 100 percent cloud-based calling solution provided by the Microsoft phone system or opt for direct routing by integrating MS Teams with PSTN. Go for direct routing only if your PBX phone system is limited to the local telephone carrier environment or if the Microsoft calling plans are not available for your region. Once done, you can access the dial pad through the Microsoft Teams interface that mimics your desk phone.
By integrating Microsoft Teams with your PBX phone system, you get the entire business level telephony functionality you and your consumers are used to. Besides, you get access to video conferencing, a chatting interface, document storage and sharing, Office 365 apps, and much more.
Here are some benefits you unlock after using Microsoft Teams as your PBX phone system,
Reduce hardware dependency: Microsoft Teams is available for all kinds of devices, including desktops, laptops, mobiles, tablets, and for different operating systems like Windows, Android, and iOS. Hence you do not have any hardware dependency while using Microsoft teams as a PBX system.
The flexibility of cloud calling: This is a specific benefit to those using cloud-based phone systems with Microsoft Teams. By removing the redundancy of local carriers, you enjoy calling as long as you are connected to the internet.
Enjoy traditional telephony: By using Microsoft Teams as PBX System, you never lose touch with your legacy phone systems. You get all the traditional features like music on hold, speed dial, automatic routing, call forwarding, emergency calls, etc.
Lower calling costs: As Microsoft Teams leverages cloud telephony to place long-distance calls, it eliminates the high telephone carrier charges usually paid for international calls.
Single interface for everything: Microsoft Teams takes away all the trouble required to manage and maintain a traditional PBX landscape. A single point of support takes care of all your communication and collaboration needs.
Timely and automated updates: Microsoft rolls out frequent and timely updates for calling capabilities in Teams. It reduces the burden of managing devices and manually pushing upgrades.
EPC Group is well known for its end-to-end Microsoft Teams Support; it includes deployment, licensing, calling plan selection, system integration, and updates.
Partner with EPC Group, a Microsoft Teams consulting firm specialized in offering Microsoft Teams as a unified calling solution and is recognized as a Microsoft Gold Certified Partner.
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