Must-Have Features in a PBX System for Small Business
The right features in a PBX system matter a lot in achieving the full potential of your business. Here are some of the top features you must find in a modern PBX system for small businesses.
Calling Plans: Phone calls play a pivotal role in a successful business. Do not choose a PBX System that restrains monthly call limits or calling minutes. Select a PBX system offering unlimited minutes and low-cost international calls.
Calling Essentials: Often, the PBX system providers have different teeth for eating and chewing. Precisely speaking, their phone plans do not cover the essential telephony features like call forwarding, call waiting, voicemail, etc. Therefore, choose a PBX system that offers all the essential calling features.
Mobile App: A PBX system with a mobile app is a must. It allows employees to make and receive calls using their business phone numbers on their smartphones. Chose a PBX system that offers a mobile app with a range of features. It helps to keep your remote working employees connected.
Auto Attendant: Prefer a PBX system that allows you to automate your phone systems. A virtual receptionist redirect calls to the precise destination. It allows callers to leave a voicemail, play music on hold, or a pre-recorded message using interactive voice response. Call automation is a must, even if you are a small business.
Unified Communications: A PBX system should be more than a telephone system. A System that you can use for unified communications. Choose a PBX system allowing you to make calls, send instant messages, make audio and video calls. Moreover, go for a Cloud-based phone system for conference calling and accessing all modern ways of communication.