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Does your business really need a PBX system? What would you prefer hybrid PBX system or a small business PBX system? Let EPC Group chose the best PBX system to deliver timely and effective communication internally and externally.
PBX stands for Private Branch Exchange. It is a business phone system that allows the transfer of calls between extensions internally and externally. Besides, calling a PBX system has many advanced features beneficial for the business. Any company having more than one employee significantly benefits from a PBX phone system.
There are different types of PBX systems available in the market, and each has a distinctive set of features suiting different situations.
Traditional Analog PBX: These are based on legacy hardwired connections. The copper wires are spread throughout the office internally and connect with the device externally.
On-premise IP PBX: This is an IP-based phone system available in-house and leverages modern telephony functionalities. Users can customize it according to their needs and incur comparatively lower monthly costs.
Hybrid IP PBX: It refers to an on-site or on-premise IP PBX system and is connected to the cloud also. It empowers businesses to take advantage of both local and mobile functionalities.
Hosted PBX: Also referred to as a cloud PBX system or a Virtual PBX Phone System. As the name suggests, it hosts the entire business telephony on the cloud. It uses a business internet network to operate a cloud-based phone system and place calls without any interruption. The VoIP (Voice over Internet Protocol) provider server usually manages the cloud-based phone system.
There was a time when the traditional analog PBX phone system was the only choice for all businesses. However, with changing technology, IP PBX Systems and Hosted or Cloud-PBX systems have become the dominant choice. Hosted PBX System is best for small businesses as they get more and have to pay less.
All the team members working remotely, off-site, in-office, or working from home can easily access your business telephony to make and receive calls.
The right features in a PBX system matter a lot in achieving the full potential of your business. Here are some of the top features you must find in a modern PBX system for small businesses.
Calling Plans: Phone calls play a pivotal role in a successful business. Do not choose a PBX System that restrains monthly call limits or calling minutes. Select a PBX system offering unlimited minutes and low-cost international calls.
Calling Essentials: Often, the PBX system providers have different teeth for eating and chewing. Precisely speaking, their phone plans do not cover the essential telephony features like call forwarding, call waiting, voicemail, etc. Therefore, choose a PBX system that offers all the essential calling features.
Mobile App: A PBX system with a mobile app is a must. It allows employees to make and receive calls using their business phone numbers on their smartphones. Chose a PBX system that offers a mobile app with a range of features. It helps to keep your remote working employees connected.
Auto Attendant: Prefer a PBX system that allows you to automate your phone systems. A virtual receptionist redirect calls to the precise destination. It allows callers to leave a voicemail, play music on hold, or a pre-recorded message using interactive voice response. Call automation is a must, even if you are a small business.
Unified Communications: A PBX system should be more than a telephone system. A System that you can use for unified communications. Choose a PBX system allowing you to make calls, send instant messages, make audio and video calls. Moreover, go for a Cloud-based phone system for conference calling and accessing all modern ways of communication.
With an internal network of software and hardware to manage business telephony, Microsoft Teams sums up as a perfect PBX system for small businesses. You get all the PBX capabilities in Microsoft Teams without the need to invest in expensive physical equipment. Microsoft Teams is a complete unified call communication. You can use MS Teams calling to make and receive calls anywhere using your business number.
Enjoy the added security with Microsoft Teams PBX system offering built-in encryption (No need for VPN). It protects your text and voice conversations.
Microsoft Teams is not just a communication tool, but it is a powerful and comprehensive collaboration environment that provides you with all the tools necessary for business telephony. Install new or migrate your existing PBX system to Microsoft Teams and leverage unified communication in a single place.
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